Adobe Forums: Flash 11 installed but not detected by websites

Ugg--flash_is_killing_me!Community Member

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Flash 11 installed but not detected by websites

Dec 12, 2011 3:22 PM

#flash #install #windows #troubleshooting #plug-in #flash_player #installer #installation_failure #not_woring

Can any body help? I'm about to go postal here. I am really hating Flash! I'm trying to upgrade our computers because suddenly most websites quite working (saying we needed a newer version of Flash). So round and round I go trying to get it working.

I finally gave up getting the stuipd thing to install with Group Policy Manager (there is a *major* problem with the .msi install package Adobe provides from V10 forward...even though it worked just dandy for 9 and down). Instead, I moved to the Software Update Services route instead.

Now all of my computers have Flash 11 installed -- but half of them don't work!!!. I can look in my logs and see "successful" install on all systems. I can go into add/remove programs on any computer and see Flash 11 is installed. However, web sites say that flash has to be installed. Even going to the Adobe site on these systems comes up with a message saying that Flash needs to be installed.

I'll tell my users they can't use any Flash-enabled site before I start trotting around computer-to-computer to manually install Flash player!

Can anybody offer suggestions on how to fix this thing? Centralized install is absolutly required.

Thanks for you help!

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Carl E. Myers Jr.,

Community Member

Dec 12, 2011 4:26 PM

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When posting, please provide:
Operating system version (including 32bit or 64bit edition)
Web browser and version (including 32bit or 64bit edition)
The Flash Player version
Give us a brief explanation of the problem, please include any information you feel is important
Also note:
http://kb2.adobe.com/cps/921/cpsid_92103.html

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Ugg--flash_is_killing_me!,

Community Member

Dec 12, 2011 4:28 PM

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OS -- Windows XP mostly.
Web browser -- IE8 mostly.
Flash player V11.1

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Carl E. Myers Jr.,

Community Member

Dec 12, 2011 4:44 PM

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OS -- Windows XP mostly. Are any of the computers, that are having problems, 64-bit?

Are any of the graphics drivers older that 6 months?

Has the person using the computer checked to see if the Shockwave Flash Object is enabled in Internet Explorer's Manage add-ons?

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Ugg--flash_is_killing_me!,

Community Member

Dec 12, 2011 5:16 PM

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No. I would have specified 64 bit since XP64 is quite unusual ;-)

Please note that I can log on to a problem computer and manually install (or more accurately RE-install) Flash 11.1 from the Adobe website...then everything works fine. So not a drivers issue or anything.

There appears to be something wrong specifically with the install packages for centralized administration methods.

Thx.

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Chris Campbell,

Adobe Employee

Dec 12, 2011 5:40 PM

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If you can zip up some of the install logs and whatever scripts you use to deploy, I'd be happy to forward along to our install team for their review. Please feel free to contact me at ccampbel@adobe.com.

Thanks,
Chris

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Ugg--flash_is_killing_me!,

Community Member

Dec 12, 2011 11:35 PM

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Hi Chris.

-        I followed instruction on the Adobe website to import Flash to WSUS using SCUP (System Center Updates Publisher).

-        I authorized the package for install to all computers.

-        I verified that logs show successful install of Adobe Flash 11 on computers.

-        At problem computers (where web sites claim Flash is not installed), I went to Control Panel then to add/remove programs – I can clearly see Adobe Flash 11 installed there.

The only way I can get the computers to work is by logging in as administrator and acting like I’m a home user (e.g. go to http://www.adobe.com/flashplatform/ and click on the get flash icon). Works fine then.

No scripts, no fooling around with anything – just using the SCUP instructions at Adobe titled “Distribution Strategies – Flash Player Catalog for Microsoft System Center Updates Publisher 4.5 (SCUP)”. Per my license agreement I cannot post the link, so hopefully you know where I’m referring to.

As far as when I try the install using Group Policy, I downloaded the MSI Installer for Windows Internet Explorer from “Download Adobe Flash Player” link provided after I completed license agreement. Put into a policy and it bombed out on basically every computer. When I started troubleshooting I attempted to manually run the .msi to see what would happen. Install would not succeed – produced an error message about a missing .dll. Sorry, don’t remember exact error message….but I could probably re-create easily enough. I did a web search on the error and discovered that a lot of people have the same problem.

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Pat Willener,

Community Member

Dec 13, 2011 6:50 PM

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So what about the FlashInstall.log file(s) from the failed installation(s)?

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Ugg--flash_is_killing_me!,

Community Member

Dec 14, 2011 3:29 PM

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Here is the flashinstall.log from a computer where flash does not work.

=O====== M/10.1.53.64 2010-07-19+20-44-37.953 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\TEMP\InstallAX.exe" -install activex -msi

0001 Re: Flash 11 installed but not detected by websites 00001036 Software\Macromedia\FlashPlayer\SafeVersions/10.0 2

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx

0004 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe

0005 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.dll

=X====== M/10.1.53.64 2010-07-19+20-44-39.281 ========

=O====== M/10.1.53.64 2011-05-04+14-14-09.661 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil10h_ActiveX.exe" -update activex

0001 Re: Flash 11 installed but not detected by websites 00000011 0

=X====== M/10.1.53.64 2011-05-04+14-15-03.130 ========

=O====== M/10.2.159.1 2011-05-04+14-15-03.146 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\DOCUME_{1\knolan\LOCALS}1\Temp\729.dir\InstallFlashPlayer.exe" -iv 0

0001 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 5

0003 Re: Flash 11 installed but not detected by websites 00000018

0004 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 5

0005 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10p.ocx

0006 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.exe

0007 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10p_ActiveX.dll

0008 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10p.ocx 80070005

0009 Re: Flash 11 installed but not detected by websites 00000018

0010 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10p.ocx 80070005

=X====== M/10.2.159.1 2011-05-04+14-15-25.333 ========

=O====== M/10.3.181.34 2011-08-02+14-28-17.036 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\Documents and Settings\knolan\Local Settings\Temp\install_flash_player_ax.exe" -dlm -install

0001 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0002 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 20

0003 Re: Flash 11 installed but not detected by websites 00000018

0004 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 20

0005 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash10u.ocx

0006 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10u_ActiveX.exe

0007 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil10u_ActiveX.dll

0008 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0009 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0010 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10u.ocx 80070005

0011 Re: Flash 11 installed but not detected by websites 00000018

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash10u.ocx 80070005

=X====== M/10.3.181.34 2011-08-02+14-28-20.411 ========

=O====== M/11.0.1.152 2011-10-04+21-56-19.168 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\Documents and Settings\knolan\Local Settings\Temp\install_flash_player_ax_32bit.exe" -dlm -install

0001 Re: Flash 11 installed but not detected by websites 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2

0002 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0003 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0004 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 5

0005 Re: Flash 11 installed but not detected by websites 00000018

0006 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash10h.ocx 5

0007 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

0008 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

0009 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

0010 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 80070005

0013 Re: Flash 11 installed but not detected by websites 00000018

0014 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 80070005

=X====== M/11.0.1.152 2011-10-04+21-56-23.356 ========

=O====== M/11.0.1.152 2011-10-21+17-13-14.540 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\TEMP\InstallAX.exe" -install -msi

0001 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx

0004 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe

0005 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.dll

0006 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0007 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

=X====== M/11.0.1.152 2011-10-21+17-13-17.401 ========

=O====== M/11.1.102.55 2011-11-16+15-39-17.098 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\DOCUME_{1\knolan\LOCALS}1\Temp\688.dir\InstallFlashPlayer.exe" -iv 4

0001 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 20

0004 Re: Flash 11 installed but not detected by websites 00000018

0005 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 20

0006 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe 5

0007 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx

0008 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

0009 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.dll

0010 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

0013 Re: Flash 11 installed but not detected by websites 00000018

0014 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

=X====== M/11.1.102.55 2011-11-16+15-39-33.359 ========

=O====== M/11.0.1.152 2011-11-16+15-38-43.967 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex

0001 Re: Flash 11 installed but not detected by websites 00000011 0

=X====== M/11.0.1.152 2011-11-16+15-39-33.515 ========

=O====== M/11.0.1.152 2011-11-28+15-29-49.914 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex

0001 Re: Flash 11 installed but not detected by websites 00001039

=X====== M/11.0.1.152 2011-11-28+15-29-54.426 ========

=O====== M/11.1.102.55 2011-11-29+16-07-15.247 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\Documents and Settings\knolan\Local Settings\Temp\install_flash_player_ax_32bit.exe" -dlm -install

0001 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 20

0004 Re: Flash 11 installed but not detected by websites 00000018

0005 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 20

0006 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe 5

0007 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx

0008 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

0009 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.dll

0010 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

0013 Re: Flash 11 installed but not detected by websites 00000018

0014 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

=X====== M/11.1.102.55 2011-11-29+16-07-18.886 ========

=O====== M/11.1.102.55 2011-12-01+15-25-29.566 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\DOCUME_{1\knolan\LOCALS}1\Temp\6.dir\InstallFlashPlayer.exe" -iv 4

0001 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 5

0004 Re: Flash 11 installed but not detected by websites 00000018

0005 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 5

0006 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe 5

0007 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx

0008 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

0009 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.dll

0010 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

0013 Re: Flash 11 installed but not detected by websites 00000018

0014 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

=X====== M/11.1.102.55 2011-12-01+15-26-37.601 ========

=O====== M/11.0.1.152 2011-12-01+15-24-54.777 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex

0001 Re: Flash 11 installed but not detected by websites 00000011 0

=X====== M/11.0.1.152 2011-12-01+15-26-37.976 ========

=O====== M/11.0.1.152 2011-12-13+15-19-02.927 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe" -update activex

0001 Re: Flash 11 installed but not detected by websites 00000011 0

=X====== M/11.0.1.152 2011-12-13+16-51-38.125 ========

=O====== M/11.1.102.55 2011-12-13+16-21-38.059 ========

0000 Re: Flash 11 installed but not detected by websites 00000010 "C:\DOCUME_{1\knolan\LOCALS}1\Temp\3164.dir\InstallFlashPlayer.exe" -iv 4

0001 Re: Flash 11 installed but not detected by websites 00000020 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0002 Re: Flash 11 installed but not detected by websites 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0003 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 5

0004 Re: Flash 11 installed but not detected by websites 00000018

0005 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\Flash11c.ocx 5

0006 Re: Flash 11 installed but not detected by websites 00001015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11c_ActiveX.exe 5

0007 Re: Flash 11 installed but not detected by websites 00000013 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx

0008 Re: Flash 11 installed but not detected by websites 00000015 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe

0009 Re: Flash 11 installed but not detected by websites 00000016 C:\WINDOWS\system32\Macromed\Flash\FlashUtil11e_ActiveX.dll

0010 Re: Flash 11 installed but not detected by websites 00000019 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl

0011 Re: Flash 11 installed but not detected by websites 00001024 C:\WINDOWS\system32\FlashPlayerCPLApp.cpl 183

0012 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

0013 Re: Flash 11 installed but not detected by websites 00000018

0014 Re: Flash 11 installed but not detected by websites 00001032 C:\WINDOWS\system32\Macromed\Flash\Flash11e.ocx 80070005

=X====== M/11.1.102.55 2011-12-13+21-11-55.415 ========

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CathyWinzer,

Jan 18, 2012 8:27 AM

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I am having the same problem with Flash version 11,1,102,55. Since I downloaded this version (Windows 7, 64 bit), the correct version is not being detected and I have to repeatedly download version 11 to get my flash swf's to play. See http://ottawadressage.ca/videos/.
Please help.

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Carl E. Myers Jr.,

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Jan 18, 2012 9:11 AM

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Looks like you are having a different problem. Look at this thread and the solution.
http://forums.adobe.com/thread/944371?tstart=30

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Flash 11 installed but not detected by websites

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