Latest Version of Air won't install on my MAC! Help!

Report · Dec 10, 2011

I have a Mac book pro running version 10.7.2. I recently purchased Adobe CS5.5 Master Collection and proceeded to uninstal my previous version so that I could install the new one.

After downloading the 'demo' version and then trying to install it, I received an error message asking me to install the latest version of Air. I downloaded the latest version of Air and everytime I try to run it...I get an error saying that Adobe Air needs the latest version of Adobe Air in order to proceed with installation.

What the??? This is insane!! I tried all the various troubleshooting suggestions including inserting code in Terminal but nothing works!!

Please...I'm a professional and need my CS5.5 running urgently!!

Thanks...

Charles

Report · Dec 10, 2011

This is what I get when I try and install Adobe Air, totally doesn't make sense: "This application (Adobe Air) requires a version of Adobe Air which cannot be found. Please download the latest version (which I did...which is what I'm trying to install) of the runtime from http://www.adobe.com/go/getair, or contact the application author for an updated version.

Someone please help...is anyone else having issues? I have a year old Macbook Pro with the i7 Core Duo.

Report · Dec 10, 2011

Wow...unreal, doing the update from Chrome to Adobe Air AND downloading/installing Adobe Master Collection fixed the problem instantly. Safari was the issue...very strange but very happy it's fixed now!

Report · Dec 12, 2011

That is odd, but I'm glad you got it fixed. Feel free to post back anytime if you run into problems in the future.

Chris

Report · Jan 28, 2012

I had, and fixed, the same problem on my MacBook with running AIR. Just wanted to know, can I now re-select the Automatic graphics switching in system preferences? Or will that cause a problem again?

Many thanks.

Brenda

Report · Dec 12, 2011

I tried this but it didn't work. I'm getting

This application requires a version of Adobe AIR which cannot be found.

Please download the latest version of the runtime from

http://www.adobe.com/go/getair,

or contact the application author for an updated version.

I uninstalled my downloaded version of master suit after the trail was over. I'm looking to use other programs that use this and I've tried everything that people have offered as advice. STILL the same error message.

Help! I need need need to order photos using another program that uses this and I can't do it!

Report · Dec 12, 2011

I'm sorry you're running into installation issues with AIR. Microsoft has released a new utility that can help resolve installation problems. Would you mind giving this a try and let us know how it works for you? When running the Fix it, go through the uninstall process and try to remove Adobe AIR from your system. Once finished, download the latest version of AIR and install again.

Microsoft Install and Uninstall Fix It

If you still encounter problems, we'll need to review the AIR installer log to better diagnose the issue. Please post back with the log contents. You can find instructions for finding these logs here:

AIR Installer Log Instructions

Thanks,

Chris

Report · Dec 12, 2011

Sorry, I have a mac. I don't think that will work for me.

Report · Dec 12, 2011

Oops, sorry about that. Let's try this. Go to /Library/Frameworks/ and delete the Adobe AIR.framework folder. Once that's gone, try reinstalling the runtime from the .dmg and then give the .air file another go.

Chris

Report · Dec 13, 2011

I did this. Still problems. I can download it just not install it because it says it need a newer version of AIR to run. I'm trying to install the newer version of AIR.

Help,

Rebecca

Report · Dec 13, 2011

The AIR runtime installer is complaining that it needs a newer version to run? Can you post your AIR installer log so I can take a look at what it's hanging up on? Here are the instructions:

Installer log output: Mac

Thanks,

Chris

Report · Dec 13, 2011

Ok I had the EXACT same problem you did! I was using Safari and it was telling me it couldn't install the Adobe Download Assistant because it needed Adobe Air, but when I tried to download Air, it gave me that message too. But I just downloaded Firefox and it worked just fine downloading Photoshop from there. I'm not sure what the deal is, but at least it's working now.

Report · Jan 03, 2012

I cannot believe in this!!!

I spent last F O U R hours trying install adobe air after problems with an app. N O S U C C E S S!!!

I used Chrome. Than, after uncountable searches i found this discussion and decided to give this solution a try (but without hopes!). So i openes Firefox and magically this works! I can install AIR!!!

Thanks a lot! Very thanks! I love you!!!

Report · Jan 04, 2012

I'm sorry you guys are effected by this bug. I know it's a huge pain, and finding the solution is harder than it should be. We're working to get the workaround more visibility and we're also working closely with Apple to resolve it as quickly as possible.

Chris

Report · Dec 14, 2011

I am having the same issue installing air. I am running Mac OS 10.7.2 on a Macbook trying to install Air ver 3.1.0.4880. Following is the syslog and crash report outputs. Any help is appreciated.

Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Runtime Installer begin with version 3.1.0.4880 on Mac OS 10.7.2 x86

Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: Commandline is: -psn_0_1122578

Dec 14 10:29:41 MacBook-Pro Adobe AIR Installer[4603]: No installed runtime detected

Dec 14 10:29:43 MacBook-Pro com.apple.launchd.peruser.501[120] ([0x0-0x112112].com.adobe.air.Installer[4603]): Job appears to have crashed: Segmentation fault: 11

Dec 14 10:29:43 MacBook-Pro ReportCrash[4607]: Saved crash report for Adobe AIR Installer[4603] version 3.1 (3.1.0.4880) to /Users/BobOwens/Library/Logs/DiagnosticReports/Adobe AIR Installer_2011-12-14-102943_Bob-Owenss-MacBook-Pro.crash

Here is the crash report:

Process: Adobe AIR Installer [4603]

Path: /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

Identifier: com.adobe.air.Installer

Version: 3.1 (3.1.0.4880)

Code Type: X86 (Native)

Parent Process: launchd [120]

Date/Time: 2011-12-14 10:29:42.413 -0600

OS Version: Mac OS X 10.7.2 (11C74)

Report Version: 9

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a0000020

VM Regions Near 0xa0000020:

__LINKEDIT 000000008feb5000-000000008fec8000 [ 76K] r--/rwx SM=COW /usr/lib/dyld

--> Submap 0000000090000000-00000000ac000000 r--/rwx machine-wide submap

mapped file 0000000090000000-0000000090005000 [ 20K] r-x/r-x SM=COW Object_id=dac2260

Application Specific Information:

objc_msgSend() selector name: backingScaleFactor

objc[4603]: garbage collection is OFF

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0 libobjc.A.dylib 0x9448ae87 objc_msgSend_fpret + 23

1 com.apple.AppKit 0x98a7127a -[NSWindow _setFrame:updateBorderViewSize:] + 1223

2 com.apple.AppKit 0x98a70915 -[NSWindow _oldPlaceWindow:] + 630

3 com.apple.AppKit 0x98a1a514 -[NSWindow _setFrameCommon:display:stashSize:] + 1657

4 com.apple.AppKit 0x98a19e96 -[NSWindow setFrame:display:] + 71

5 com.adobe.AIR 0x03353948 0x2f55000 + 4188488

6 com.adobe.AIR 0x034a474c 0x2f55000 + 5568332

7 com.adobe.AIR 0x0346541b 0x2f55000 + 5309467

8 com.adobe.AIR 0x03620266 0x2f55000 + 7123558

9 com.adobe.AIR 0x03621db9 0x2f55000 + 7130553

10 com.adobe.AIR 0x03625eb7 0x2f55000 + 7147191

11 com.adobe.AIR 0x0365200d 0x2f55000 + 7327757

12 com.adobe.AIR 0x036be21c 0x2f55000 + 7770652

13 com.adobe.AIR 0x033425a8 0x2f55000 + 4117928

14 com.adobe.AIR 0x03343be5 0x2f55000 + 4123621

15 com.adobe.AIR 0x03640c69 0x2f55000 + 7257193

16 com.adobe.AIR 0x037248cc FREGetObjectAsInt32 + 176322

17 com.apple.CoreFoundation 0x99ee7091 -[NSObject performSelector:withObject:] + 65

18 com.apple.Foundation 0x9bdc6f64 __NSThreadPerformPerform + 503

19 com.apple.CoreFoundation 0x99e5e84f __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE0_PERFORM_FUNCTION__ + 15

20 com.apple.CoreFoundation 0x99e5e206 __CFRunLoopDoSources0 + 246

21 com.apple.CoreFoundation 0x99e880d8 __CFRunLoopRun + 1112

22 com.apple.CoreFoundation 0x99e878ec CFRunLoopRunSpecific + 332

23 com.apple.CoreFoundation 0x99e87798 CFRunLoopRunInMode + 120

24 com.apple.HIToolbox 0x94f1ba7f RunCurrentEventLoopInMode + 318

25 com.apple.HIToolbox 0x94f22d9b ReceiveNextEventCommon + 381

26 com.apple.HIToolbox 0x94f22c0a BlockUntilNextEventMatchingListInMode + 88

27 com.apple.AppKit 0x98916040 _DPSNextEvent + 678

28 com.apple.AppKit 0x989158ab -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 113

29 com.apple.AppKit 0x98911c22 -[NSApplication run] + 911

30 com.adobe.AIR 0x02f5d8ea 0x2f55000 + 35050

31 com.adobe.AIR 0x02f5db10 0x2f55000 + 35600

32 com.apple.CoreFoundation 0x99ee7091 -[NSObject performSelector:withObject:] + 65

33 com.adobe.air.Installer 0x00002eb7 RuntimeAppMain(char const*, int) + 371

34 com.adobe.air.Installer 0x00002ff4 main + 60

35 com.adobe.air.Installer 0x000024d2 start + 54

Thread 1:: Dispatch queue: com.apple.libdispatch-manager

0 libsystem_kernel.dylib 0x9318990a kevent + 10

1 libdispatch.dylib 0x9c968c58 _dispatch_mgr_invoke + 969

2 libdispatch.dylib 0x9c9676a7 _dispatch_mgr_thread + 53

Thread 2:

0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10

1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30

Thread 3:

0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10

1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30

Thread 4:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921

4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104

5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

9 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 5:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921

4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104

5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

9 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 6:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921

4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104

5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

9 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 7:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AIR 0x034cba99 0x2f55000 + 5728921

4 com.adobe.AIR 0x0330a000 0x2f55000 + 3887104

5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

9 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 8:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb013e0 pthread_cond_timedwait$UNIX2003 + 70

3 com.adobe.AIR 0x034cbac5 0x2f55000 + 5728965

4 com.adobe.AIR 0x0350b28a 0x2f55000 + 5989002

5 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

6 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

7 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

8 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

9 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 9:

0 libsystem_kernel.dylib 0x9318902e __workq_kernreturn + 10

1 libsystem_c.dylib 0x9bb4eccf _pthread_wqthread + 773

2 libsystem_c.dylib 0x9bb506fe start_wqthread + 30

Thread 10:

0 libsystem_kernel.dylib 0x9318883e __psynch_cvwait + 10

1 libsystem_c.dylib 0x9bb50e21 _pthread_cond_wait + 827

2 libsystem_c.dylib 0x9bb0142c pthread_cond_wait$UNIX2003 + 71

3 com.adobe.AIR 0x03346128 0x2f55000 + 4133160

4 com.adobe.AIR 0x03343d96 0x2f55000 + 4124054

5 com.adobe.AIR 0x033446ce 0x2f55000 + 4126414

6 com.adobe.AIR 0x033446fb 0x2f55000 + 4126459

7 com.adobe.AIR 0x034cbb69 0x2f55000 + 5729129

8 com.adobe.AIR 0x034cbbe3 0x2f55000 + 5729251

9 com.adobe.AIR 0x034cbc7e 0x2f55000 + 5729406

10 libsystem_c.dylib 0x9bb4ced9 _pthread_start + 335

11 libsystem_c.dylib 0x9bb506de thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):

eax: 0x00397c50 ebx: 0x0019f180 ecx: 0x9933090c edx: 0xa0000000

edi: 0x00390f50 esi: 0x98a70dc1 ebp: 0xbfffdb98 esp: 0xbfffdb28

ss: 0x00000023 efl: 0x00010206 eip: 0x9448ae87 cs: 0x0000001b

ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f

cr2: 0xa0000020

Logical CPU: 2

Binary Images:

0x1000 - 0x6ff7 +com.adobe.air.Installer (3.1 - 3.1.0.4880) <B215D2E3-E498-D23B-CD5E-C6FAD3B39C7E> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/MacOS/Adobe AIR Installer

0x700000 - 0x7adff7 libcrypto.0.9.7.dylib (0.9.7 - compatibility 0.9.7) <7B6DB792-C9E5-3772-8734-8D0052757B8C> /usr/lib/libcrypto.0.9.7.dylib

0x2d23000 - 0x2d5cff3 com.apple.QuickTimeFireWireDV.component (7.7.1 - 2306) <5347333C-9175-39FF-AFEC-BF24BB6701D7> /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV

0x2d67000 - 0x2d71fff com.apple.IOFWDVComponents (2.0.7 - 2.0.7) <811CF4D6-15B2-3EDA-B026-5E4B28C0F742> /System/Library/Components/IOFWDVComponents.component/Contents/MacOS/IOFWDVComponents

0x2d7c000 - 0x2d80ffb com.apple.audio.AudioIPCPlugIn (1.2.1 - 1.2.1) <B8333059-00BE-33A6-AEC0-0C8F285E6E07> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn

0x2f55000 - 0x406bfc7 +com.adobe.AIR (??? - 3.1.0.4880) <AB2E4804-CA8F-B8C0-AE11-B52400555F22> /Volumes/VOLUME/Adobe AIR Installer.app/Contents/Frameworks/Adobe AIR.framework/Versions/1.0/Adobe AIR

0x5364000 - 0x538cfff com.apple.QuickTimeIIDCDigitizer (7.7.1 - 2306) <6F887F4E-2D83-3415-9342-7EA8600E1349> /System/Library/QuickTime/QuickTimeIIDCDigitizer.component/Contents/MacOS/QuickTimeIIDCDigitizer

0x5394000 - 0x53e2ff7 com.apple.QuickTimeUSBVDCDigitizer (2.7.1 - 2.7.1) <1D79F9C3-E0F4-33AE-A390-38DD884DEA28> /System/Library/QuickTime/QuickTimeUSBVDCDigitizer.component/Contents/MacOS/QuickTimeUSBVDCDigitizer

0x53ec000 - 0x53f2ffb com.apple.audio.AppleHDAHALPlugIn (2.1.3 - 2.1.3f7) <C2DD672D-46CE-34BB-8456-129C65DDE583> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bundle/Contents/MacOS/AppleHDAHALPlugIn

0x5515000 - 0x5682ffc GLEngine (??? - ???) <C49CCDEA-F23E-30CD-9BCD-FC09C9D07CF4> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine

0x56b6000 - 0x57adffb libGLProgrammability.dylib (??? - ???) <8E592FEB-B6A8-3BFF-828B-B37B05D4D574> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib

0x8f7c000 - 0x921cfe7 com.apple.ATIRadeonX3000GLDriver (7.14.5 - 7.1.4) <BA35443F-847C-344D-80C1-B9EC528B89C9> /System/Library/Extensions/ATIRadeonX3000GLDriver.bundle/Contents/MacOS/ATIRadeonX3000GLDriver

0x924d000 - 0x95e3fff com.apple.driver.AppleIntelHD3000GraphicsGLDriver (7.14.5 - 7.1.4) <3085DB78-3E8E-3570-B235-3ED8F1E712B3> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHD3000GraphicsGLDriver

0x97a1000 - 0x97ceff8 GLRendererFloat (??? - ???) <1264885F-1492-3591-BFB1-B671A7B08A29> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat

0x8fe57000 - 0x8fe899c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld

0x90005000 - 0x90015ff7 libCRFSuite.dylib (??? - ???) <CE616EF3-756A-355A-95AD-3472A876BEB9> /usr/lib/libCRFSuite.dylib

0x90018000 - 0x90037fff com.apple.RemoteViewServices (1.2 - 39) <C7B638D2-2F8B-3A45-916A-73103FADC822> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServices

0x90038000 - 0x90043ff3 libCSync.A.dylib (600.0.0 - compatibility 64.0.0) <11726E50-E6FC-3AB0-8750-DDDCCF2B8534> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib

0x90044000 - 0x900aeff3 com.apple.CoreSymbolication (2.1 - 67) <38FD2396-C987-3E7F-93EF-7D8ECAF542AF> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSymbolication

0x900b0000 - 0x900b4ff3 libsystem_network.dylib (??? - ???) <62EBADDA-FC72-3275-AAB3-5EDD949FEFAF> /usr/lib/system/libsystem_network.dylib

0x900b5000 - 0x900b9fff libGIF.dylib (??? - ???) <06E85451-F51C-31C4-B5A6-180819BD9738> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib

0x900ba000 - 0x9010afff libFontRegistry.dylib (??? - ???) <81E03B82-1F31-3702-97DC-BE20298E326F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib

0x901a5000 - 0x901c1ff5 com.apple.GenerationalStorage (1.0 - 125) <F1D67293-9192-367D-AE74-2732B23E7E77> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalStorage

0x901c2000 - 0x90202ff7 libauto.dylib (??? - ???) <984C81BE-FA1C-3228-8F7E-2965E7E5EB85> /usr/lib/libauto.dylib

0x90203000 - 0x90f53fff com.apple.QuickTimeComponents.component (7.7.1 - 2306) <B397F658-057A-3D84-ABC7-84AA6256DB88> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponents

0x90f8b000 - 0x90fb3ff7 libxslt.1.dylib (3.24.0 - compatibility 3.0.0) <FCAC685A-724F-3FE7-8416-146108DF75FB> /usr/lib/libxslt.1.dylib

0x90fb4000 - 0x90ffbfff com.apple.SystemConfiguration (1.11.1 - 1.11) <CA6CE2B6-DC18-31FF-9668-70BB2FD8D7BB> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x90ffc000 - 0x9106bfff com.apple.Heimdal (2.1 - 2.0) <DE626683-DF32-341B-8997-AE63309590C7> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal

0x9106c000 - 0x9131eff7 com.apple.security (7.0 - 55010) <BE0350C5-5221-3BFF-B674-646AB1BA0F2E> /System/Library/Frameworks/Security.framework/Versions/A/Security

0x9136b000 - 0x9136bfff com.apple.audio.units.AudioUnit (1.7.1 - 1.7.1) <2E71E880-25D1-3210-8D26-21EC47ED810C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit

0x9136c000 - 0x9136cff0 com.apple.ApplicationServices (41 - 41) <BED33E1D-C95C-3654-9A3A-0CB3607F9F10> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices

0x91391000 - 0x91397ffb com.apple.print.framework.Print (7.1 - 247.1) <5D7ADC17-D8EF-3958-9C0C-AA45B7717FBA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print

0x91398000 - 0x913a6fff libz.1.dylib (1.2.5 - compatibility 1.0.0) <E73A4025-835C-3F73-9853-B08606E892DB> /usr/lib/libz.1.dylib

0x91465000 - 0x91479ff7 com.apple.CFOpenDirectory (10.7 - 144) <665CDF77-F0C9-3AFF-8CF8-64257268B7DD> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

0x9147a000 - 0x91504ffb com.apple.SearchKit (1.4.0 - 1.4.0) <CF074082-64AB-3A1F-831E-582DF1667827> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

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0x9a6da000 - 0x9a6ddff7 libcompiler_rt.dylib (6.0.0 - compatibility 1.0.0) <7F6C14CC-0169-3F1B-B89C-372F67F1F3B5> /usr/lib/system/libcompiler_rt.dylib

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0x9ab46000 - 0x9ab51fff libkxld.dylib (??? - ???) <088640F2-429D-3368-AEDA-3C308C4EB80C> /usr/lib/system/libkxld.dylib

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0x9acd5000 - 0x9acd6fff libDiagnosticMessagesClient.dylib (??? - ???) <DB3889C2-2FC2-3087-A2A2-4C319455E35C> /usr/lib/libDiagnosticMessagesClient.dylib

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External Modification Summary:

Calls made by other processes targeting this process:

task_for_pid: 2

thread_create: 0

thread_set_state: 0

Calls made by this process:

task_for_pid: 0

thread_create: 0

thread_set_state: 0

Calls made by all processes on this machine:

task_for_pid: 4539

thread_create: 0

thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=206.1M resident=138.5M(67%) swapped_out_or_unallocated=67.7M(33%)

Writable regions: Total=145.1M written=7136K(5%) resident=9784K(7%) swapped_out=0K(0%) unallocated=135.6M(93%)

REGION TYPE VIRTUAL

=========== =======

ATS (font support) 31.9M

ATS (font support) (reserved) 4K reserved VM address space (unallocated)

CG shared images 168K

CoreGraphics 8K

CoreServices 1820K

IOKit 168K

MALLOC 78.3M

MALLOC guard page 32K

Memory tag=240 6148K

Memory tag=242 12K

Memory tag=249 156K

Stack 69.1M

VM_ALLOCATE 16.1M

__CI_BITMAP 80K

__DATA 12.1M

__DATA/__OBJC 288K

__IMAGE 1256K

__IMPORT 4K

__LINKEDIT 45.1M

__OBJC 2268K

__OBJC/__DATA 12K

__PAGEZERO 4K

__TEXT 161.0M

__UNICODE 544K

mapped file 87.5M

shared memory 312K

shared pmap 7108K

=========== =======

TOTAL 521.0M

TOTAL, minus reserved VM space 521.0M

Report · Dec 14, 2011

bobo,

I apologize for the crash you're running into, could you try either of the two workarounds listed below? Please let me know how it works out.

Open System Preferences, select Energy Saver and disable Automatic graphics switching (or use a third party GPU switcher, such as gfxCardStatus and enable the Nvidia GPU)
Before launching your AIR based application, launch either Google Chrome or Mozilla Firefox.

Thanks,

Chris

Report · Dec 14, 2011

Chris - I disabled the Auto graphics switching and everything installed correctly. Thanks a lot for your help.

Report · Dec 14, 2011

Fixed! Thanks so much! This was driving me CRAZY!

Rebecca

Report · Dec 14, 2011

Thanks! I had the same issue as bobo (AIR 3.1, Mac OS X 10.7.2) and disabling automatic graphics switch did the trick.

Report · Dec 17, 2011

Had the same problem in installing AIR 3.1 on Mac OSX 10.7.2.

The solution was to disable Automatic graphics switching.

Question: Does AIR require auto graphics switching in order to run or may I re-enable it after successfully installing AIR?

I run on a macbook pro and battery life is important to me, so I'm not looking forward to air not working properly w/o it. This also signficantly diminishes the desirability of AIR based applications.

Thanks,

Mike

Report · Dec 18, 2011

chris.campbell,

This is can affect any adobe app. and the bug fix should be prioritized appropriately.

I was using Adobe Muse (public 5) for a client project. I tried using Muse offline and this seems to have caused AIR (installed Nov 6) to corrupt. I could not get Muse or AIR to install until I disabled Automatic graphics switching.

Anyway, disabled Automatic graphics switching is a usable work around.

Thanks.

Report · Dec 16, 2011

Now that is screwed up. Simply having FireFox opened resolves the issue?

Thanks. This has been driving me batty ever since my PandoraOna app stopped working this morning.

Report · Jan 06, 2012

Wow, that is pretty screwed up that after an hour of trying to resolve this issue I was able to work through it by simply having FireFox open. That is a funky issue. What up Adobe?

Report · Jan 05, 2012

@Chris Campbell

Thanks for your reply. I like (and i belive that it likes all others too) to receive a reply from Adobe

I noticed that TweetDeck works well, while I have problems with Balsamiq Mockup and Creately.

The thing is very strange: i have to open first TweetDeck, so i have to wait for some minutes and than i can open other AIR apps.

If i open first Balsamiq or Creately i receive errors.

If i open first TweetDeck and than Balsamiq or Creately WITHOUT wait some minutes, i receive errors.

I discovered this writing this message.

Infact i remember that yesterday i opened first TweetDeck and than other apps and all works well.

Today i do the same procedure but the errors appeared.

So i came to this forum, logged me in and started to write. When i opened again the apps to see the errors to post them here, the apps worked, so i think that i have to wait some minutes... and i don't understand why, obviously! o.O

Anyway, if i'll receive errors again i'll post them here... Thanks for your support!

Report · Jan 06, 2012

I have the same problem with my macbook pro. I read on a blog somewhere that if you turn off the automatic graphic switching in your system preferences/ energy saver section it will fix the problem. So I tried it and now it works fine

Adobe Community

Latest Version of Air won't install on my MAC! Help!