A freeze and a hang are the same -- the application stops responding to input but continues to run, usually with a beachball/rainbow-wheel.
A crash is different. The OS (or sometimes the app) detects a fault and kills the application. The OS generates a crash report, and, unless you have disabled it, you get the Apple Crashreporter and the Adobe Crashreporter popping up in sequence, allowing you to review the crash report and elect to send it on to the vendors (you should always send it, at least to Adobe).
In Console.app, ~/Library/Logs/DiagnosticReports.
I turned off the Suitcase Plug-in and the freezing,crashing etc seemed to stop for the last several days now.
Since I am not using WebInk, he suggested downgrading to 14.0.6 using the following steps.
1) back up your font sets by dragging them to the desktop
2) remove SF3 v14.2 by following the instructions here:
3) download and re-install Suitcase Fusion 3 (version 14.0.6) from:
4) re-add your font sets by dragging each set folder created in step 1 and dropping it literally on the word "Font Library"
5) re-add any additional fonts to SF3 by drag and drop
6) choose suitcase fusion 3 > manage plugins to install our auto-activation plugins
I will probably do this later in the week.
He also asked me run some logging software to help them discover the cause of the crash. So I am going to turn on the 14.2.0 plug-ins, log a few crashes for them. Send them the files, then do the down grade.
Extensis had determined the cause of this issue and has issued patch updates for both Suitcase Fusion 3 and Fusion 4. Please review this KBA and see attached links for the latest update installers:
Contact Extensis Technical Support at (503) 274-7030 or email@example.com if you have additional questions or concerns.
Extensis Font Management Team
clicked on the link to the site then to the page for the update for mac systems and the link didn't work:
Sorry that you were unable to retrieve the Mac installer. The direct link is:
Let me know if you still have problems.
Thank you so much - I just thought I'd add here that it's easiest if you go to your Suitcase application and click on "Check for Updates" so the update is automatically installed. At first I downloaded the .ZIP file and tried to unzip it, which only lead to another .ZIP file, etc. But when I used the "Check for Updates" menu, it all went together perfectly.
Been looking for a comprehensive answer to this for ages. Interstingly, I'm running CS 5.5.1 and SC 14.2.1 and experience regular hangs after sleep with InDesign, Illy & Pshop - so the Extensis 'FIX' has not fixed in reality. I'm about to uninstall the autoactivation plugs and if that's no good, I'll do the SC downgrade.
Message was edited by: The Toffees Just spoken to Extensis Europe. No reports of similar issue with SC4. SC3 no longer supported. The SC3 14.2.1 update was released after SC3 support ended to resolve this issue, but it hasn't resolved it for a number of people. Extensis could never replicate the scenario at their place. He didn't sound confident that the 'FIX' they put out was a definite solution to the problem but more based on what they though was causing the problem, as they didn't know what was causing it.
SC? Suitcase? If that's not Suitcase Fusion 4 I don't think it's at all supported by Extensis, as you point out.
I can tell you that Suitcase Fusion 4 has given me no issues and I've been using it since day one.
The info you got from Extensis Europe is accurate from what the Suitcase developers discovered at the time these patches were provided. Because we were unable to completely determine the root cause we could only speculate the problem and resolve it the same for both Suitcase versions. While we have not had any reports of the issue in SC4 unfortunately it sounds like problems still exist in v14.2.1.
It could be helpful for the Suitcase developers if you were able to provide some Adobe crash logs and Suitcase FMCore logs from your machine so we can verify additional information. We are currently working with Adobe to address issues in CS6 and CS7 and it would be great to have the specific data to share with them.
Sorry if I sounded disparaging of Extensis - didn't mean it like that. I complemented your support team at how nice it was to be able to find a support number immediately on a website, ring it and get a human being & one that knows what they are talking about.
Happy to assist in research. I'll email you outside the forum for details of where the Adobe crash logs and Suitcase FMCore logs are to be found.
No worries Toffees,
I didn't take it as you being disparaging but I can tell you issues like these are frustrating for our product team. Knowing that our software causes a poor user experience but are unable to find a permanent resolution weighs heavily on us. In earnest, we always set out to build excellent products but sometimes as a "middleware" provider we hit unexpected turbulence (to use a bad cliché - sorry).
Thanks for offering to help and I will continue our correspondence outside of this post to gather what we need.
I also promise to update this forum post (for others watching) if we gather any new and compelling resolution news for SC3 users.