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dddantes
dddantes
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Data is lost when form is completed under Firefox or Chrome

Dec 24, 2011 12:16 AM

Tags: #acrobat #extension #chrome #form_data

I have an interactive pdf, created with Acrobat X Professional, with user rights extended so that form data can be saved using Reader.  The intent is for users to complete an online form in their browser and be able to save the data to their local disc.  This works under IE, Opera and Safari.  However, Firefox and Chrome appear to have default pdf viewers which do not recognize the Reader extension.  The pdf can be saved, but the form data is lost.  Is there a remedy for that?

849 Views   2 Replies   Latest reply: dddantes, Dec 25, 2011 1:24 PM
 
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  • dddantes
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    1. dddantes,
    Dec 24, 2011 3:30 PM   in reply to dddantes
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    Update: I haven't been able to reproduce this problem with Firefox, since I posted this question.  Form data is saved when the text fields are filled under Firefox, and I don't understand why that wasn't happening before.  However, under Chrome there is a persistent issue.

     
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  • dddantes
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    2. dddantes,
    Dec 25, 2011 1:24 PM   in reply to dddantes
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    Until there is a better solution, I am using javascript to detect whether the user's browser has the Adobe Reader plugin enabled.  If not, a different version of the pdf is served, which does not tell the viewer that form data can be saved, and does not include other features which Chrome's pdf viewer can't accommodate.

     
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