Im having the same issue! I also got it for christmas. I was hoping on using photoshop over my winter break, but by the time adobe fixes it my break will be over! Many friends of mine have pirated adobe products, but i insisted on buying them legitamtly claiming that there will be customer service and no hassle compared to pirating.

Now i get this. I should have pirated it. Im not going to, but this is disapointing. How hard is it to outsourse to india on a holiday?

haha yay! I'm having the same problem too! I'd really like to try out my NEW tablet on my NEW software but no, the sites not working, awesome! (yes that's sarcasm..)

I got it to load on Safari but then I hit "I'm ready to go to Step 2" and it won't load at all now haha.

Here's my thread incase mine gets an answer before this one, hopefully we ALL get answered! http://forums.adobe.com/message/4103410#4103410

I found this site: https://www.identit-e.com/default/index/adobe

Takes forever to load, (sometimes not at all), and the farthest I got was between step 4and5/6

So irritated...

Holla' if anyone is successful with this.

I had the same problem yesterday too with Photoshop, the Student/Teacher edition. I called customer service and the website is definitely down and having problems and so the woman helping me said to give all the information needed to receive the serial number. Earlier today I was able to get through all of the steps except for the last step because the website "lost connection". I was severely pissed. Anyways, if you need a serial number, send the below information to custserv@identit-e.com;

Product Code

Full Name

Birthdate

Email

Address
City, State, Country, Zip code

Phone Number

*(If you have problems with the Student/Teacher edition show;
Whether you're a staff, faculty or student; School Name; City; State; Grade you're in (ex. 9th grade etc. or Higher Education) and put the documentation (Proof of Eligibility) as an attachment in the email)*

The company should take 2-3 business days to reply, thats if my documentation is acceptable, but hopefully this should work fine.

I hope this helps for everyone!

www.adobe.com/go/eduvalidate?

I tried doing that but it takes me to a page saying that the page is not found.

i guess we gotta use the demo mode til we can sign up for real. it works and stuff can be saved.

How do you get to demo mode? My son can't get beyond the request for a serial number.

I am experiencing this issue as well, and now it is February 22, 2012 . The validation site identit-e.com is extremely slow (all portions of website, not just Adobe validation) and will not load passed Step 1. Please resolve.

Thank you for your reply Mr. Wright, I understand this was initially caused by the Holiday season and the mass number of activation requests, yet this does not seem to be related to that issue. Have you been able (or tried recently) to connect to the verification service? I have tried to get to the identit-e website using multiple computers: I have used adminstrator accounts on the following browsers and operating systems without success (all computers/browsers Cache/history/etc are cleared and all computers/browsers are verified to have internet access):

1. Dell Optiplex 990 intel i5, Win 7 32bit

IE 9 (x32)

Firefox 10.0.2

Chrome

2.Dell Optiplex 980 intel i5, Win 7 64bit

IE 9

IE 9 x64 edition

Firefox 10.0.2

3. MacBook Air 11.6" OS X 10.7 Lion

Safari

Firefox

Chrome

I have also attempted to get to this website using AT&T's 3G network on my iPhone 4S, as all of the computer's I used are behind the same campus network, to see if it was a internal network issue. The iPhone did eventually load the page, after 4 attempts (failed 3/4 - page cannot be displayed error) and I am aware that of course can not display the page propperly, but it still failed to load 3/4 times.

Well it's now 10:41am CT Feb. 23, 2012 and still no way to confirm eligibility.  Server is dead.  Used IE9, Firefox.  It really shouldn't take me 2 days to do this. I'm very frustrated also.

www.identit-e.com is definitely still down.

It is absolutely impossible to submit verification.

I have tried 6 times since yesterday.

All 6 attempts failed.

The site is so slow it barely loads at all.

Uploading an attachment always results in a time-out error.

I would appreciate it if this issue would finally be resolved.

Thank you.

Same problem here. Site is still down.

This sucks.

Hello Jeff………….

Thanks for the email.  But it is 7:09pm 2-23-12 and when I try to submit the eligibility data it just blows me right out and back to the Adobe.com login page.  Both in Firefox and IE9.  I am running a Win 7 64bit HP box. 

This is sad I am retired from Network Administration of more than 35 years.  I managed data, web servers for GIS data with Interactive mapping for the last 10 years and I’ve never seen anything like this.  Adobe is a huge company and this make Adobe look pretty bad.  Any good company would have 4 hour turn around on hardware failures.  And even if a Raid Array had to be rebuilt it wouldn’t take more than 8 hours.  And any company doing work for a company as large as Adobe should have a Hot Site for failover.

I’ve been trying to get this Eligibility Requirement done for more than two days.

I know this is not your fault.  And forgive me for venting.  But this is crazy.

Hope it’s fixed soon.   I wanted to surprise my daughter on her birthday with the CS 5.5.

Thank you again for trying.

Wesley

Dec 25, 2011. That was then , this is now, Feb 23, 2012 and we still can't register our newly purchased Adobe (choose one version) software. This is ridiculous. It's almost two months and this problem still can't be fixed? What assurance is there that even after the trial period is past the site is still not up and running?

I'm having the same problem. I chose the downloadable version of Production Premium Student and Teacher Edition, but every time I try to "Submit Proof," it displays a message (appears very briefly) saying that the servers are down for maintenance, and then it kicks me off. I hope this is resolved sooner or later. Preferably sooner.