I'm having two related problems which I've seen posted here before with no real resolution as to cause or solution.
1. Attempts to connect to the online device library or download a device profile fail with the "Device Central cannot Connect..." message. To be precise, about 19 out of 20 attempts fail. Tantalizingly, for reasons I cannot discern, after repeated failures it will connect.
2. When connected, I can usually download community device profiles but not ones from the Adobe Certified listing. Except, of course, once.
The fact that it works intermittently indicates that there is no proxy/router/firewall blocking issue. All other web functions seem to work.
System is XP SP3
Device Central CS5 22.214.171.124 installed with PhotoShop CS5
I have deleted the Adobe Device Central CS5 directory in order to create a new one with no effect on the problem.
I have unsuccessfully used both context menus and drag-and-drop methods of initiating downloads.
Has anyone managed to fix this problem?
Having the same problem, though I can't get it to connect even once. I just started researching the problem tonight - no solution yet...
I'm on Windows 7 Pro 64-bit, Production Premium CS 5.5.
I've got no other internet issues, Adobe update works fine.
Please - Anybody have an idea how to troubleshoot this problem?
Same problem, CS5 on Windows 7. I'm wondering if the online library just gets overwhelmed sometimes. I was able to download a few phones, then it stopped & I get this error. MOST of the time I cannot connect to the online library.
Yeah, I get about a dozen or so - but the progress bar only goes about 10% of the way across - then it stops and spits out the error.
If any of us figure it out we should post the solution - looks like nobody else has any thoughts on the subject...
After several attempts all day,(getting the "unable to connect" error) I was suddenly able to get 6 devices to download. So I still think it is because Adobe's library server is overwhelmed at the times when I'm trying to connect, and patience & persistence is required. I do hope Adobe is listening.