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mstebby Calculating status...

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Can't sign into the folio builder?

Dec 28, 2011 1:26 PM

I can't sign in to the folio builder, I get getting the spinning pinwheel. Any ideas? Any one else having the same problem?

Thanks,

Maryanne

1820 Views 26 Replies Latest reply: sboerner2, Dec 29, 2011 6:54 AM

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1. Lukeymonster,

Dec 28, 2011 1:29 PM in reply to mstebby

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Same issues here. I am in mid production and BAM, chaos. Now I can't sign in to the folio builder, digital publsihing site ect... What's the good word Adobe? Kind of need to get this stuff done and with the holiday crunch I can't really afford this wasted time.

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2. Steven_Sokulski,

Dec 28, 2011 1:36 PM in reply to mstebby

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Same problem here.

When I login it gives me the flash-generated pinwheel (at least I think it is Flash by that point) and then shows an alert for a second and then returns me to digitalpublishing.acrobat.com.

The alert has a yellow triangle with an exclamation point and says something starting with "unable" but doesn't last long enough for me to get a good look at it.

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3. DanielMilowanow,

Dec 28, 2011 1:41 PM in reply to mstebby

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and i think adobe is totally shut down now. I cant sign in to folio builder on webpage or in InDesign

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4. jbakerr3,

Dec 28, 2011 1:50 PM in reply to mstebby

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Won't let me sign in at all...I've been having issues with Indesign all day..won't upload...

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5. sboerner2,

Dec 28, 2011 1:50 PM in reply to mstebby

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Same thing here. It may be Acrobat.com -- it seems to be completely down.

Kicked off in mid-production.

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6. jbakerr3,

Dec 28, 2011 1:53 PM in reply to jbakerr3

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This is all I'm getting....ARGH!!!

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7. Lukeymonster,

Dec 28, 2011 1:56 PM in reply to jbakerr3

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Some of us are still working over the holiday Adobe. This service costs enough.

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8. Jerry Cooley,

Dec 28, 2011 2:01 PM in reply to mstebby

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This just sucks all the fun out of cloud services.

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9. jbakerr3,

Dec 28, 2011 2:02 PM in reply to mstebby

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Guess the only thing is to watch the spinning wheel for the rest of the day.

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10. Lukeymonster,

Dec 28, 2011 2:05 PM in reply to jbakerr3

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Well it's 5pm in Philly and I am heading home. No point waiting around. Please Adobe, fix the servers by morning

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11. LuisRM,

Dec 28, 2011 2:25 PM in reply to mstebby

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Same here, I dug up an old post and reinstalled the Folio Builder since I got a svg.unknown error first before I saw this thread. Is this common?

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12. jbakerr3,

Dec 28, 2011 2:26 PM in reply to LuisRM

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Not lately.....I was having issues yesterday as well....which for awhile I thought it was my network...

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13. Jerry Cooley,

Dec 28, 2011 2:28 PM in reply to mstebby

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I'm soooo looking forward to Adobe's Creative Cloud right now.

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14. jbakerr3,

Dec 28, 2011 2:41 PM in reply to mstebby

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Well ..now I know its not me....its "them"... hopefully this is working tomorrow I want to finish this project!

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15. Mike De Laurentis,

Dec 28, 2011 2:42 PM in reply to mstebby

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Hello - we are currently experiencing an outage in digitalpublishing.acrobat.com. A number of on-call staff are working to restore service asap. --Mike De Laurentis

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16. Jerry Cooley,

Dec 28, 2011 2:44 PM in reply to Mike De Laurentis

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Thanks for the update Mike, much appreciated!

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17. mstebby,

Dec 28, 2011 2:46 PM in reply to Jerry Cooley

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Thanks Mike

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18. Mike De Laurentis,

Dec 28, 2011 2:47 PM in reply to Jerry Cooley

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Hello Jerry - we are currently experiencing a service outage. A number of on-call staff are working to restore service asap. I will email you when service is restored. –Mike De Laurentis

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19. sboerner2,

Dec 28, 2011 2:50 PM in reply to Mike De Laurentis

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Thanks, Mike -- for monitoring this forum and the updates.

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20. jbakerr3,

Dec 28, 2011 2:51 PM in reply to Mike De Laurentis

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Thanks for letting us know! I thought I was going crazy

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21. Mike De Laurentis,

Dec 28, 2011 3:05 PM in reply to mstebby

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Hello - we have restarted some core services and our tests show service is restored. Please try and let me know if you experience otherwise. --mike

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22. mstebby,

Dec 28, 2011 3:08 PM in reply to Mike De Laurentis

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Yeah, just logged in. It appears to be working!

Thank you for your help!

Maryanne

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23. jbakerr3,

Dec 28, 2011 3:09 PM in reply to Mike De Laurentis

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It looks like its working..YAY!!!!

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24. Tomek Kuczborski,

Dec 28, 2011 3:09 PM in reply to mstebby

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works for me as well, thanks!

Tomek

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25. AadMetz,

Dec 28, 2011 11:57 PM in reply to Tomek Kuczborski

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I can upload stuff to the Adobe server, but can't update my folio on my iPad.
...:(

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26. sboerner2,

Dec 29, 2011 6:54 AM in reply to AadMetz

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@AadMetz: Check to see if you're signed in on Content Viewer. You may have been kicked off when the server went down.

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