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HELP! Photoshop CS5 to CS5 Extended Install PROBLEM!

Jan 1, 2012 9:52 AM

Tags: #problem #64-bit #windows #7 #photoshop_cs5 #extended

I had photoshop CS2 and Illustrator CS2 since they came out. I just recently (November of 2011)upgraded to Photoshop CS5 and Illustrator CS5, those installs went OK, I did forget my login info but a call to Adobe got that all figured out.


Now I only "Play" in photoshop and illustrator at home for my own entertainment, and really barely used the CS2, so I am still just a newbie playing around in photoshop and illustrator.

Anyways, after watching a bunch of Photoshop CS5 Videos, I realized that Photoshop had an "Extended" version with 3D I was unaware of. So I wanted the Extended version, I called Adobe and he said I was 37 days out on my Photoshop CS5, so all I could do now was Buy the Extended version or buy the Upgrade Extended version, since my CS2 was already used for the initial photoshop CS5 upgrade. But since I upgraded my Illustrator CS2 to CS5 a week later he said I could Return that if I wanted.


He brought that up in the convo, not I.

So I Bit the Bullet, AGAIN, and bought the Photoshop CS5 Extended Upgrade to Upgrade the Photoshop CS5 I had just upgraded too.


Let me say this, ALL are Legal Copies ALL Legit. (Before someone says anything about that.) CS5 Photoshop and CS5 Illustrator were bought from Amazon, by Amazon Not one of there outside sellers, and so was the Photoshop CS5 Extended Upgrade.


My Problem is, I cannot Install the Photoshop CS5 Extended? As I am installing it asks for the code, I type it in, then if has two photoshop things listed, one 64 bit and one 32 I believe. But also above them says "Already Installed" with a >! in a white dot. Hovering my mouse over it it says "If you select any of the below to install again it will be installed it the current file location."


I go through the Install and I still have the Regular Photoshop CS5 NOT the Extended Version???


Box and top of the DVD says Photoshop CS5 Extended on them. But the offered install files that are offered on it that say "Already Installed" above them in the installer , Neither one says anything about Extended just ADOBE PHOTOSHOP CS5.1 ??


I went to Adobe and talked to a live chat guy but after he took my email and ALL of my serial #'s for ALL of my Photoshop products, had me try installing it again, and then just said I had to Call Adobe Tech. (That was Useless, they should just CLOSE the live chat thing if they can't do anything.)


Anyways, with NO Photoshop CS5 Extended getting installed on my PC Win7 64 bit I3 cpu with 8 gigs of ram, my Adobe Account on my "View Product Registration" Page it now Lists the serial # and info as of 1-1-2012 as having Registered my Photoshop Extended Version 12.0 with all my other registered Adobe software.


So HOW can I get the Extended to actually Install? I Opened the files on the DVD and really don't see anything that even says Extended on any?


I had Amazon OVERNIGHT this Photoshop CS5 Extended Upgrade to me so I could as Bert Monroy says, "Play, just Play it's the best way to Learn Photoshop." over the new years weekend, now I sit here frustrated instead.

Maybe I will email him, maybe he knows what to do, he has always replied to my emails and has Signed my Photoshop books authored by him. (Nice guy very helpful.)


Any info/help much Appreciated.


  • Currently Being Moderated
    Jan 1, 2012 7:17 AM   in reply to Scott PS CS5 Extended

    Uninstall your current stuff completely and choose to deactivate permanently , so the serai lgets erased, then run the Creative Suite Cleaner Tool just to be sure, reinstall using your 5.1 serial.



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  • Currently Being Moderated
    Jan 1, 2012 9:54 AM   in reply to Mylenium

    Extended and standard are the same code - you don't have to uninstall or reinstall.  The only difference is the serial number.


    All you have to do is deactivate your standard copy (removing the serial number), then reactivate with serial number for extended.

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  • Currently Being Moderated
    Jan 1, 2012 12:06 PM   in reply to Scott PS CS5 Extended

    I believe "deactivate permanently" will kick out the serial. Then you put in the new serial on next launch.

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