Help - please. Can not authorize my Galaxy Tab !!!

[DaneinOrlando]

I have talked to 3 different cust. service reps. and they have not been able to help other than sending me to this forum. Can someone help me getting my Galaxy Tab 10.1 authorized?

I have downloaded ADE to my laptop, and authorized that computer. I was told to deactivate, attach the Galaxy and the authorize again, and the Galaxy should show up. This does not happen - and I have done this a couple of times. What steps am I missing?

[Gautham_K]

Hi,

This link has step by step instructions on authorizing a device : Adobe Digital Editions Help

Please follow the instructions and let us know if you are able to authorize your device successfully.

[DaneinOrlando]

I did look at this, and followed the instructions but with no luck. My

Galaxy just does not show up as a device in ADE. The laptop does recognize

the tablet as a device when I connect so I know there is no problem with

that.

Do you have more suggestions?

[Gautham_K]

Hi,

I would recommend that you post the query in the Adobe Digital Editions forum.

Thanks

[DaneinOrlando]

I would love to but there is no button for me to "Ask a Question" - how do

I start a thread?

Thank you for your patience

[Jeff A Wright]

There is an option to start a discussion on the right hand side of the forum.

[DaneinOrlando]

There is no button. Just a long list of questions. I have tried all tabs

with no luck. What am i missing?

[Gautham_K]

Hi DaneinOrlando,

On the page, look for the tab that says "All Content" and click on it. You should see this below the "Search for an Answer" bar.

You should see the "Start a Discussion" option to the right after this.

Thanks

[DaneinOrlando]

This is what is available to me

[Jeff A Wright]

DaneinOrlando I have moved the thread to the Digital Editions forum.

[DaneinOrlando]

Thank you very much.

[Jeff A Wright]

My apologies it is on the left hand side in the Adobe Digital Editions forum.  Please see the screenshot below.