Reader X 'evaporates' when trying to print a PDF document or access preferences.

Adobe Support Feedback:

1) Are you using Acrobat or Reader?

• Reader

2) What is the version of Acrobat or Reader you are using? The latest version is 10.1.1 and I would request you to keep the application up-to-date. You may do so by going to Help-->Check for updates. Kindly report back if the issue is fixed or not after the update.

• Reader X (10.1.1) installed from <AdbeRdr1011_en_US.exe>

3) Do you see the issue occuring with specific pdf documents or all pdfs? Could you share your pdf documents at atulagar@adobe.com

• All PDFs

4) what is the make of the printer? what is the make of the driver?

• HP Officejet Pro 8500 (A909g), HP Officejet Pro 8000 (A909); both network attached.
• Drivers all latest versions from HP.

5) What is the exact nature of the issue? print does not come? or Do you see any error dialog while printing? or anything else?

• Adobe Reader will load and display PDF document okay. Try and print document and Reader window 'evaporates' (ie. sudden closure) leaving no evidence that Reader has been running (ie. no error messages).
• Try and access the Preferences menu (with or without a PDF file loaded) and get the same result.
• Set XP to run Reader in 'Windows 2000' compatibility mode am able to now run Reader: display preferences menu and print document. NB. Whilst running in Windows 2000 compatibility mode the Enable Protected Mode setting has no noticeable effect.
• Whilst in 'Windows 2000' compatibility mode, I can disable Protected Mode and can then reset Reader to run in normal mode. I then set XP to run Reader in 'normal' mode and then start Reader  (protected mode disabled) I have full display, menu access and print functionality.

Systems affected

• Windows XP-SP3 + patches, running Outpost Security Suite Pro 7.5.1.
• NB. all other PDF-aware applications installed on this system (namely: Word 2007, Nuance PDF Reader and Expert PDF 7) can display and print PDF files without problem; hence problem is with Reader X and not with my OS and printer drivers.

Systems Not-affected

• Windows 7+patches, running Outpost Security Suite Pro 7.5.1 accessing same networked printers.
• Windows XP-SP3 running Outpost Security Suite Pro 7.5.1 and Adobe Reader 9.4.7.

PDF documents affected:

• All (although I've not actually bother trying a PDF forms document)

Regards

An update to post #41.

A clarification that I should of included in my original post is that all problemmatic behaviour reported in post #41 is seen when running as an XP LUA.

An (accidential) further investigation confirms that Reader 10.1.1 with Protected-mode enabled seems to work without problems when logged on as the XP Administrator. Similarly my Windows 7 SUA does not encounter problems.

An addition:

Whilst accessing a bunch of utility bills via IE8, the Reader add-on stopped loading for reasons unknown (IE would open a document viewing window, download the file but window remained blank and no Reader loaded). After some playing around (copy-and-pasting URLs and using Chrome) I got Reader running outside of IE (displaying the bill) and discovered that "Enable Protected Mode at Startup" had been rechecked. Unchecking this etc. re-enabled correct operation of the Reader plug-on with IE8.

Previously (particularly with Reader 9.n) I had regarded this as a problem with IE and not Reader (there are known problems with IE caching of encrypted pages).

To prevent this from happening again, I have (on my only system running Reader X) disabled the use of protected mode for all users in the registry by using:

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\10.0\FeatureLockDown]

"bProtectedMode"=dword:00000000

This might be helpful to some.

Regards

I just unchecked "enable protected mode at start-up" under Edit/Preferences/General and now it seems to be printing fine.  

I have had Adobe X for a while with no problems printing except tonight.  I tried printing some bank statements from my bank and as soon as I hit print I get a warning that Adobe has to close.  It opens the file fine, but I can't print.

Atul,

That fix worked.  Thanks

We have the same problem but have further narrowed it down.

This happens to us when the PDF is being printed directly from a gmail attachement if the computer has Acrobat X on it.

If the PDF is downloaded and then printed from the local machine it works fine, if they have an older version of Acrobat it works fine.