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auntof4
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Photoshop CS crashes when using Save As

May 28, 2010 6:57 PM

Until just recently, my Photoshop CS worked great on my Dell laptop running Windows Vista.


Now, whenever I try to Save As a photo file in Photoshop, the program closes without any error message. At times I can catch a glimpse of the dialogue box that normally appears when doing a Save As.

 

I have tried numerous things today to get Photoshop working, but nothing has helped. I did some maintenance on my computer, including disk cleanup, etc.; as well as uninstalling and then re-installing my Photoshop CS program, which I have on a disk. The rest of the program works fine, and I can do a Save and a Save For Web.


Does anyone have any tips for correcting this problem? Any help would be greatly appreciated.

5517 Views   6 Replies   Latest reply: twenty_one, Jan 3, 2012 9:05 AM
 
Replies
  • John Joslin
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    1. John Joslin,
    May 29, 2010 12:46 AM   in reply to auntof4
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    Try resetting your preferences as described in the FAQ.


    http://forums.adobe.com/thread/375776?tstart=0


    You either have to physically delete (or rename) the preference files or, if using the Alt, Ctrl, and Shift method, be sure that you get a confirmation dialog.


    This resets all settings in Photoshop to factory defaults.


    A complete uninstall/re-install will not affect the preferences and a corrupt file there may be causing the problem.

     
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  • auntof4
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    2. auntof4,
    May 29, 2010 6:43 AM   in reply to John Joslin
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    Thank you for the great advice.

     

    After finally figuring out how to get the confirmation dialog box to appear,

    I deleted the preference files and I can now Save As without the program

    closing.

     

    Thanks again.

     
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  • John Joslin
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    3. John Joslin,
    May 29, 2010 8:15 AM   in reply to auntof4
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  • Ab85
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    4. Ab85,
    Jan 3, 2012 1:02 AM   in reply to John Joslin
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    thank you for posting this question, I am facing the same problem.

     

    I've tried deleting the preference files by using the Option, Command, and Shift method. But I am not able to get the confirmation dialog box.

     

    @John Joslin and @auntof4: how did you get the confirmation dialog box to appear?

    Your help will be much appreciated.

    Thanks!

     
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  • Curt Y
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    5. Curt Y,
    Jan 3, 2012 7:20 AM   in reply to Ab85
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    John has passed to the great Photoshop in the sky.

     

    If you want to reset preferences click to start Photoshop and IMMEDIATELY hold down the Ctrl + Alt + Shift for a Windows machine.  It is a little tricky so keep trying until you get the reset window.

     
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  • twenty_one
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    6. twenty_one,
    Jan 3, 2012 9:05 AM   in reply to Curt Y
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    Curt Y wrote:

     

    John has passed to the great Photoshop in the sky.

    It's funny how it never feels that way, isn't it? Every time one of his old posts pop up, I feel like adding a little comment just to say "Hi, John!"

     
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