I uploaded a zip file with a bunch of files in it. It shows that I have space being used but I can't see the zip file. How would I go about deleting it or being able to see it?
A few more questions:
I would like to follow up with you directly if possible to see the issue via secure screen sharing using Adobe Connect. My email is firstname.lastname@example.org.
I deleted the collection folder because I didn't see the file. The account shows that the space is still being used even though I deleted the folder. I sent an Adobe Connect request to your email account.
Thanks for your help,
same problem here: ZIP not visible but seems to eat memory.
- ZIP-File 180,5 MB (3x PDF/X3 printing data)
- MAC OS 10.7.4
- Browser Safari 5.1.7
Is it save at the current state of creative cloud to deliver printing pdf/X3 in original format without zipping?
Two weeks ago i had problems and lost money because of damaged data after the printhouse downloaded (and they delivered that crap directly to my customer) my unzipped pdf file from creative cloud.
I have had the exact same issue, I tried uploading a 1.5GB Zip File. It sat there saying it was uploading for hours, finally I figured something must be wrong so I closed out the browser (Chrome). Then the next time I opened cloud back up it still shows that the space is allocated. So I deleted, then "permanently deleted" all the files and folder I had in Cloud, nothing changed.
I could use some help on this one too. Trying to upload zip files has been very problematic. After several tries, some of them seem to show up eventually. But, it seems the files are still being put somewhere since the 20 Gig continues to fill up.
Europe, Middle East and Africa