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MelodyTS
Currently Being Moderated

I keep getting "your server preferences prevent us from connecting to the server" error

Nov 16, 2011 11:39 AM

When in Dreamweaver cs5 I can not get browser lab to accept the Allow Permissions setting. When I open the upper right drop down menu for Browser Lab the setting shows as green/allowed, however when I try to preview a page I continually get the above error. If I manually open the browser lab and type in the http address, then browser lab witll display the page, but not from the design window in DW cs5.

Any help?

Thanks

 
Replies
  • Currently Being Moderated
    Nov 18, 2011 12:30 PM   in reply to MelodyTS

    Hi Melody, we've seen things like this before when Dreamweaver hasn't been properly activated over the internet. Have you done that?

     

    Also, do you have all the Dreamweaver updates installed? You can check by going to Help > Updates.

     

    Let me know if this helps,

    Mark

     
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  • Currently Being Moderated
    Dec 30, 2011 5:50 AM   in reply to Mark Rausch

    Hi Mark... I have the same problem. I'm using Mac OS 10.7.2, all apps are up to date and Dreamweaver has been properly activated over the internet. Any other ideas you may have will be appreciated.

     

    Cheers,

    Geoffrey

     
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  • Currently Being Moderated
    Jan 3, 2012 3:46 PM   in reply to agitprop50

    Hey Geoffrey,

     

    First, does the message say server preferences or network preferences? I know we've seen the latter message before, that's what I was thinking of when I said we've seen this. With that message it turned out to be  the product activation. Second, can you confirm for us which version of Dreamweaver you're using. Please let us know the full version number which you should be able to find in the About dialog box.

     

    Regardless, if it does say "network" instead of "server", it might still be that issue even though your product is activated. Here is the thread with the discussion and our advice:

    http://forums.adobe.com/message/3914305#3914305

     

    As you can see in that thread there is a link to a KnowledgeBase article ( http://kb2.adobe.com/cps/846/cpsid_84665.html ) that discusses how to disable CSLive. Disabling CSLive is another way to get this issue. That discussion is for Windows, but the KnowledgeBase link contains directions for Mac. Look at (but don't actually perform) those steps for Mac to check your registry to see if you have that key and what the value is. If it is set to zero it is probably the cause of your problem. If not, then follow up with me here and I'll have you send me a log file from your system so we can look into this further.

     

    Thanks,

    Mark

     
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