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dy_it
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Adobe SendNow Desktop App

Jan 3, 2012 11:02 AM

Categories: Bug / Error Tags: #adobe #sendnow

I am having a problem downloading the SendNow Desktop Application.   I keep getting a Error 2032 about the installation failing.  I tried uninstalling flash player, and adobe air, but no luck.  I also tried to install it on alternate machines, but no luck.  I suspect that installation files may be blocked by web filtering software, but can ip addresses be provided for where the files are coming from, so I can add those exceptions to the firewall?  I added the adobe domain and anything under it, but no luck.  Thanks.

1499 Views   8 Replies   Latest reply: dy_it, Jan 6, 2012 2:19 PM
 
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  • bob.treitman
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    1. bob.treitman,
    Jan 4, 2012 12:42 PM   in reply to dy_it
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    Hi,

    There's another discussion here about the same problem. Take a look at responses #4 and 5.

    Check your IE browser and ensure that it is NOT set to "Work Offline." A colleague found that if IE was set to "Work Offline," the SendNow Desktop App would not successfully download using Chrome.

     
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  • dy_it
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    2. dy_it,
    Jan 4, 2012 1:24 PM   in reply to bob.treitman
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    I saw that discussion, but the solution does not work in my situation.  I have tried downloading on mulitple machines, mainly Windows 7 running IE 8 fully patched.  I also tried a few Windows 7 machines running IE 9, with the same results.  I tried downloading SendNow with Chrome and Firefox with no luck.  I was able to download successfully from a machine outside of our firewall.  Are there any ports that need to be opened up on our corporate firewall to enable the download?  Or is there a specific path to the installation files that we can whitelist on our firewall?  I added the adobe domain, but still had no luck.

     
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  • bob.treitman
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    3. bob.treitman,
    Jan 4, 2012 2:02 PM   in reply to dy_it
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    Which domain did you add? adobe.com or acrobat.com?

     
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  • dy_it
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    4. dy_it,
    Jan 4, 2012 2:04 PM   in reply to bob.treitman
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    I added adobe.com.  Should acrobat.com be added as well?

     
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  • bob.treitman
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    5. bob.treitman,
    Jan 4, 2012 2:23 PM   in reply to dy_it
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    Try adding it and see if that makes a difference. We've not encountered this problem before with the SendNow Desktop App, so we're not sure what will help.

     
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  • dy_it
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    6. dy_it,
    Jan 4, 2012 3:24 PM   in reply to bob.treitman
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    Acrobat.com added to whitelist, but still no luck successfully downloading.  Still getting an Error 2032.  Any other suggestions would be appreciated.  Thanks.

     
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  • Tobias Hoellrich
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    7. Tobias Hoellrich,
    Jan 5, 2012 7:36 AM   in reply to dy_it
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    Hi dy_it - let' try one more thing. Can you attempt to download the SendNow desktop application directly via https://sendnow.acrobat.com/SendNow/SendNowDesktop.air ? Save it somewhere on your computer and once it's downloaded completely double-click to install.

     

    Hope this works!

     

    Cheers - Tobias

     
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  • dy_it
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    8. dy_it,
    Jan 6, 2012 2:19 PM   in reply to Tobias Hoellrich
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    Thanks Tobias.  I was able to successfully download the app, but now I'm faced with the initial problem that I had on why I uninstalled the desktop app in the first place.  When signing into the desktop app, I get the error message that Acrobat.com could not contact the server to complete your action.  If you want me to start a new discussion that works.  Is there a specific address for the server that acrobat.com uses for the Sendnow desktop app?  I want to get that whitelisted on our firewall.  Thanks. 

     
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