Skip navigation
briansmyth
briansmyth Calculating status...
Currently Being Moderated

How to reset admin password - not as easy as you might think ... help!

Jan 4, 2012 8:55 PM

Tags: #administrator_access

Have Adobe Contribute CS5 as of yesterday - when I try to set up access to a certain site, the set up remembers the previous admin password froma much older version, and I do not recall the password - I can see the working email address for me. Unfortunately, I cannot connect to the site and consequently I cannot do any Edit-Admin changes to change the password ... in other words, I can not see any web site for me to make an edit on.

1086 Views   3 Replies   Latest reply: Dominic Michael, Jan 8, 2012 9:48 PM
 
Replies
  • Dominic Michael
    Currently Being Moderated
    1. Dominic Michael,
    Jan 7, 2012 4:30 AM   in reply to briansmyth
    Report

    Do you have the FTP credentials to the server?

     
    |
    Mark as:
  • briansmyth
    Currently Being Moderated
    2. briansmyth,
    Jan 7, 2012 12:33 PM   in reply to Dominic Michael
    Report

    Yes, I have the FTP credentials.

     

    The solution I will try is just to download another copy of Contribute with a separate Adobe ID, and associate this with a different user name and, more importantly, a different email address. I think this might end the grief. Thanks for your help, Dominic.

     

    Message was edited by: briansmyth

     
    |
    Mark as:
  • Dominic Michael
    Currently Being Moderated
    3. Dominic Michael,
    Jan 8, 2012 9:48 PM   in reply to briansmyth
    Report

    The Admin password is encrpted and stored in hub file, inside the _mm folder within your side. If you login to the server manually and make the password field blank, it will not prompt for the password. Later you can set the Admin password. Hope this solves the problem.

     
    |
    Mark as:
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points