Getting adobe activation error: 256

[Guest]

I have downloaded overdrive on to my iPad and I'm getting this error when I that to authorize .

Any help would be wonderful !!!!

Thanks

Holly

[NHirani05]

I'm having the same problem, anyone have ny solutions

[tydoggg]

Same problem. Was trying to get read public library ePub books. Got same error when registering with adobe.

[Jeff A Wright]

Our activation server is temparily unavailable.  I would recommend trying again in a couple of hours.

[breezer233]

I'm getting the same error today on my IPhone. Looks like it's been more then a couple hours (since 12/23) has anyone found a solution to this?

[MichaelKazlow]

I think you  need to repost in the Digital Editons forum. What I can add to the discussion is that I was able to activate Overdrive on my iPhone last night after 10 PM EST.

[Jeff A Wright]

The activation server is back up so the error 256 would seem to be related to something else.  As Michael mentioned I would recommend you post your inquiry to the Adobe Digital Editions forum.

[red1225]

It's doing this same thing today for my iPod Touch.

Is this a common problem with Adobe?

[Jeff A Wright · Accepted solution]

Some of our web services did experience difficulties for a few hours yesterday.  The issue was quickly resolved though.  Are you still experiencing problems?

[red1225]

it worked now- thank you. I gave up yesterday!

Much appreciated.

RG

[safaricat2]

I'm still getting the error message. I posted on the digital forums and no one has replied. Is there a help / support number to call?

[Guest]

when this happened to me, they said it was because their server was down and that all i needed to do was wait

until they fixed it.  It took about 1 day to get it fixed.  Just keep trying to get authorized about every hour or so until

they fix the server.

Holly

[safaricat2]

Thanks Holly!

I'll keep trying. It's been 3 days since I've had this issue, so I hope they can fix it soon.

Cheryl

[Jeff A Wright]

We had another outage yesterday during the morning PDT.  You can always review the Digital Editions support portal at http://helpx.adobe.com/digital-editions.html as well as contact support at http://www.adobe.com/support/digitaleditions/supportinfo/.  To determine if there is currently an outage.

[angieclark]

Are you still having problems? I am getting the same error 256 today.  I'll keep trying but I cannot even go to www.adobe.com, is that unusual?

Thanks,

Angie

[Jeff A Wright]

No the activation server is available today.  If you are still experiencing difficulties I would recommend either contacting support from the link above or post your specific difficulties in the Adobe Digital Editions forum - http://forums.adobe.com/community/adobe_digital_editions.

[safaricat2]

I did post over in the link you gave but there has been no reply yet...

[angieclark]

Thank you I'll try the other forum since I cannot access the help link.  How often does adobe employers look at those questions? Someone posted 2 days ago with the same issue and it has not been answered.

Thanks,

Angie

[safaricat2]

I am still getting the error 256. I did a live chat but they don't do the support. I had to create a support case & submit. I am on Adobe.com on both my iPad & my computer so I am not having problems there.  Are you getting the error on your iPad in Overdrive while trying to authorize Adobe so you can download books?

Cheryl

[angieclark]

Yes I am, overdrive worked very well until a few days ago.  I cannot even open adobe.com from my iPad or another computer it says something about the server is not responding. I'm not sure if that is a problem on my end or adobe.

Angie

[safaricat2]

Have you tried unplugging your router for 5 seconds or more to disable your Internet then plug back in and try to see if you can access the server. Sometimes that helps me when I have Internet issues.

[angieclark]

I did try that and no luck, I am able to visit any other websites just not adobe.com. Any other suggestions?

Angie

[Jeff A Wright]

If you aren't able to access Adobe.com on two different devices utilizing the same ISP.  I would recommend contacting your ISP.  Is your router also your cable modem?  Even then failures as specific as not being able to access a particular site will either be within your router settings or something on your Internet Service Providers end.

[angieclark]

Router and modem are different, I will give our provider a call and let you know.

Thanks,

Angie

[angieclark]

Internet provider says everything is working properly. At one point today I was able to access adobe cache page from yesterday afternoon on a desktop in our house. Any other suggestions?

All your time and effort is greatly appreciated.

Angie