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jmartynhopkins
jmartynhopkins
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Please update you app message (already on app store)

Nov 30, 2011 8:36 AM

Hi everyone, quick question:

 

  • Our app is on the app store.
  • It's a multi-foilio issue, but only has one issue published (this is our first issue).
  • I updated a single page of content (via folio builder) and updated the public folio in folio producer. This all seemed to work fine.
  • When I go back into the app on the iPad, it said 'update available' - so far, so good.
  • But when I press update, I get this message: "Please update your app. This issue is available for download but requires a newer version of the app. Please update your app from the app store."
  • When I go to the app store, no available update is showing for the app.

 

Uninstalling/reinstalling the app results in the same message as above - "please update your app etc"

 

Any ideas as to how to resolve this?

 

Thanks

 

M

516 Views   3 Replies   Latest reply: Winston Barnard, Jan 5, 2012 2:34 PM
 
Replies
  • Steven_Sokulski
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    1. Steven_Sokulski,
    Nov 30, 2011 9:49 AM   in reply to jmartynhopkins
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    Hi there,

     

    It sounds like you may have updated the DPS tools without updating your published application.

     

    Unfortunately, these items are not backwards compatible.  Your new viewer can display folios created using old tools, but your old viewer cannot display folios using the new tools.

     

    The best way to resolve this is to use the Viewer Builder to create an updated version of your branded multi-issue viewer and submit it to Apple.  However, these updates take some time to be approved.

     

    Not sure as to whether you can revert back to the previous version of the folio.  You could re-install InDesign to get down to a lower version of the tools and replace your folio from there to prevent your users from experiencing problem.s

     
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  • jmartynhopkins
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    2. jmartynhopkins,
    Dec 1, 2011 12:23 PM   in reply to Steven_Sokulski
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    Hi Steven

     

    Thanks very much for your help. You were right - I had updated the DPS tools and then tried to update the already published content. (*bangs head on desk repeatedly *)

     

    I've submitted the viewer app as a new version.

     

    Thanks again

     

    M

     
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  • Winston Barnard
    18 posts
    Dec 8, 2011
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    3. Winston Barnard,
    Jan 5, 2012 2:34 PM   in reply to jmartynhopkins
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    Good Day. Please view this link and see if it resolves the issues at hand. For issue: “Please update your app" when trying to download folio |Digital Publishing Suite

     

    http://kb2.adobe.com/cps/917/cpsid_91785.html#products

     

    Winston

     
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