Skip navigation
Currently Being Moderated

Stuck on Loading... screen  -- Forever

Oct 27, 2010 8:55 AM

We have a number of SCORM 1.2 courses published from Captivate 5 that are getting stuck on the grey Loading.. screen.

 

What is odd about this is that the course launches fine on initial launch.

 

If you then close after a couple of pages and relaunch, bookmarking works fine; it opens to the correct page.

 

If you complete the course and close, The content is marked as completed in the LMS.

 

IF you then relaunch, it takes you to the final page, which has a button to allow you to retake. That button works correctly and navigates to page 1.

 

If you then navigate a few pages in, close the course and attempt to relaunch, it always hangs at the Loading... page.

 

Any ideas?

 

Thank you,

 

Michael

 
Replies 1 2 3 Previous Next
  • Currently Being Moderated
    Oct 27, 2010 10:34 AM   in reply to MTSpain

    I'm curious because we are looking for an LMS and wondered what LMS do you use.  What we currently have doesn't seem to want to talk to Captivate.

    Susan Wright (Equilady)

    Remember, the mighty oak was just a nut that held its ground.

    http://www.equilady.com

     
    |
    Mark as:
  • Currently Being Moderated
    Oct 29, 2010 1:06 AM   in reply to MTSpain

    Hi Michael,

     

      I tried to reproduce the Issue with a sample course (with Scrom 1.2 settings) and with Sumtotal LMS, and I am not able to reproduce the Issue. In which LMS you are facing this issue?. Is it possible for you to share a sample course with us so that we can upload it in our LMS and investigate the Issue.? Please mail the file to nsukumar@adobe.com

     

    -nsukumar.

     

     
    |
    Mark as:
  • Currently Being Moderated
    Jun 29, 2011 3:42 PM   in reply to MTSpain

    I'm having the same issues... [see: http://forums.adobe.com/thread/871480]

     

    Our course becomes stuck on a loading page if the user had previously failed the course, begun to re-take, and exited the course mid-way through their attempt. Bookmarking works fine if user hasn't failed the quiz yet.

     

    If the user fails the quiz at the end they are shown the "re-take" button. If they "re-take" the quiz, but deiced to close the course at after a few slides, when they attempt to re-launch the course they will be taken to never-ending "loading" screen.

     

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 3, 2011 9:25 PM   in reply to YamahaMotorUSA

    Hi there,

     

    There is a new patch available for Captivate 5. Can you install the same and try out your scenario.

    You can update from the application from Menu item Help >> Updates.

     

    Thanks,

    Ashwin Bharghav B

    Adobe Captivate Team

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 9:58 AM   in reply to AshwinBharghavB

    Hi Ashwin,

     

    Thank you for the response. I installed the new patch, saved a new version, exported and uploaded to our LMS. However, I am seeing the same issue. If learner closes the course during their re-take, the course will not load when the learner launches the course again. Learner has to re-register for the course.

     

    Basically, this error makes the "Re-Take" function on Captivate quizzes useless. Please advise of any work around, or future updates that would fix this error and allow the learner to re-take a quiz, exit during the re-take, and the course to load properly when the learner launches the course again.

     

    Thank you,

     

    Karen Lemmer

    Yamaha Motor USA

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 11:22 AM   in reply to YamahaMotorUSA

    Hi Karen

     

    What LMS do you use?  Is it possible to create a test account and provide us the access

     

    Suresh

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 1:21 PM   in reply to Suresh Jayaraman

    Hello Suresh,

     

    We use Sumtotal LMS 8.2.

     

    All the other courses are working fine. Not sure if there something that you would like to test on the LMS ?

     

    Let us know what you wanted to do in LMS, so that we can provide you access accordingly.

     

    Thanks,
    Kalagara

    Yamaha Motor Corporation, USA

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 6, 2011 7:54 PM   in reply to Kalagara-Yamaha

    Hey  thanks for confirming

     

    We have Sum Total access .. will try to check against and get back .. I guess you are using SCORM 1.2 standard .. Can you also explain your typical project ? or share one sample project - sjayaram@adobe.com

     

    Thanks

     

    Suresh J

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2011 2:30 AM   in reply to Kalagara-Yamaha

    Hi Kalagara,

     

    I tried this for both SCORM 1.2 and 2004 courses. In both cases course does not hang on loading screen in the below mentioned scenario. I tried it on Sumtotal 8 (not 8.2) LMS

    1. Course with Finite attempts

    2. Course with Infinite attempts.

    3. Multiple resume scenarios in the same re-take.

     

    In all the above mentioned cases. Course launches and plays fine.

     

    Can you please provide me an access to your LMS ? Also if it is possible please share one of your captivate course with me ? You may upload the same to acrobat.com and share the download link.

     

     

    Please feel free to mail me at ashwin at adobe dot com to take the discussion forward.

     

    Thanks,

    Ashwin Bharghav B

    Adobe Captivate Team

     

     

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2011 9:45 AM   in reply to AshwinBharghavB

    Karen had sent you the course that was developed in Captivate. Please review and let us know if you need any further information.

     

    Thanks a lot for you time and help on this.

     

    Sasidhar K

    Architect

    Yamaha Motor Corporation.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 7, 2011 9:47 AM   in reply to Kalagara-Yamaha

    This course is developed in Scorm 1.2 standard.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 11, 2011 11:39 AM   in reply to AshwinBharghavB

    Hello Ashwin,

     

    Did you get chance to review the file that was sent. Let us know if you need any other information.

     

    Thanks,

    sasidhar

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 25, 2011 8:10 PM   in reply to Kalagara-Yamaha

    I am having a similar issue.  We can load the course once, Take the quiz and pass it.  Once we go back into the course it loads, But if you open another page close the course and try to access it again it hangs up on the loading screen.  We are using SkillSoft as an LMS and they have looked at it and said they have teh same problem but feel the issue is with captivate and I should look online for a solution.

     

    Any ideas?

     

    Thanks in advance for any clues.

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 9:24 AM   in reply to RobDenton01

    Some of the Adobe experts took my original course, and exported in Captivate 5.5, and this seems to fix the issue. Unfortunately this seems to be the ONLY way to fix the issue, but we are just glad this upgrade resolves the error, and that it's not something wrong with our LMS. We have about 15days left on our free 30day trial of version 5.5, then we plan to upgrade for $149. I suggest you do the same to see if that resolves your issues/errors. Good luck!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 9:34 AM   in reply to YamahaMotorUSA

    Thanks for the quick response and suggestions!!!  Since we just purchased Captivate 5 I will need to check on spending more budget money.

     

    Anyone else found that 5.5 fixes this issue?

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 9:45 AM   in reply to RobDenton01

    I think updating to Captivate 5.02 should fix it.

     

    But you must seect Force Republish All Slides when you republish

    after installing the fix.

     

    More info here

     

    http://blogs.adobe.com/captivate/2011/06/captivate-5-patch-for-lms-rep orting-audio-dev-preloader.html

     

     

    Steve

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 1:26 PM   in reply to Steve Howard, ACP

    Thanks to everyone for their suggestions!  I have downloaded the patch and Captivate 5.5 but still get hung up on the loading screen after you complete the test and try to go back into the course after you have accessed other pages.

     

    I appreciate everyone input

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 3:26 PM   in reply to RobDenton01

    Did you try deleting the course and uploading the newly published

    version as a completely new one?

     

    Steve

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 6:28 PM   in reply to Steve Howard, ACP

    Thanks Steve, Yeah I deleted the old published version.  Gave it a new name and reposted it.  Still not working (well not working more than one time  )  Works fine as long as I dont complete the quize.  Thanks for your time and energy.  As a true newby with Captivate I appreciate it very much!

     
    |
    Mark as:
  • Currently Being Moderated
    Jul 26, 2011 11:24 PM   in reply to RobDenton01

    Hi Rob,

     

    Did you upgrade your project to Cp5.5 and then check if the issue reproduces ?

     

    Let me know. If you are willing to share your project with me, then upload it to acrobat.com and share the download link. Write to me at ashwin at adobe dot com

     

    Thanks,

    Ashwin Bharghav B

    Adobe Captivate Team

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2011 1:22 PM   in reply to MTSpain

    HI, I am also having this issue. I have taken the patch and reposted 2 of the 13 courses that are experiencing this problem. Each one hangs on the loading screen if the user fails the quiz. The quiz is set to 3 attempts in one case and infinite attempts in another example. All stick on loading when the user fails. Please help! The learners are getting restless over here!

     

    Thanks.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2011 1:44 PM   in reply to MTSpain

    Same issue for me in SkillSoft LMS.

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2011 2:00 PM   in reply to swmangold

    We have a phone conference with SkillSoft tomorrow on this.  The course plays fine in other LMSs.  We have had some success by changing some settings.  The course will play and bookmark allowing participants to complete the course once and reopen it once. Settings we are using:

     

    Settings we are using:

    Publish in Flash 9

    Allow Self Paced Learning on the table of contents (assuming you are using a table of contents)

    Scorm 1.2 complete the manifest and only SendTrakingDataatEnd

     

    If there are any other setting I am missing or other ideas please let me know.  I will try anything.

    .

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 2, 2011 4:57 PM   in reply to RobDenton01

    Hi Rob,

    Thanks for the reply and very interested to hear what you learn from SkillSoft.  More infomation about how I am publishing my courses:

     

    • Captivate version 5.0.2.630
    • Publishing to Flash Player V10
    • Allowing self-paced learning in TOC
    • SCORM 1.2 Reporting enabled
    • Status: Complete/Incomplete
    • Report to LMS as: Score
    • Report Data: Quiz Results Only
    • Reporting Level: Interactions and Score
    • Pass/fail options: 80% score required to pass
    • If failing grade, allow user 3 attempts to pass course

     

    Hope this helps define a pattern.
    Thanks!

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 3, 2011 5:08 AM   in reply to MTSpain

    I've republished one course it appears to be working for me now. Here are the settings I ended up using for GEO LMS:

     

     

    SCORM 2004, send tracking data at end

    Report Status: Complete/Incomplete

    Report to LMS: Percent

    Choose Report Data: Slide Views Only 70%

    Reporting Level: Interactions and Score

    Quiz Attempts 10

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 4, 2011 11:13 AM   in reply to MTSpain

    This is the response from SkillSoft... Anyone have any ideas on how to resolve?

     

    THANKS

     

    Hi Rob

     

    I wanted to provide some additional information regarding the loading issue with your Captivate 5 course.  I don’t have the contact information for others on the call yesterday, so can you pass this on as appropriate?

     

    We have been able to consistently replicate this behavior (both on SkillPort and within at least 2 other LMSs) by completing the quiz and moving to the final page of the course, then selecting a page with content from earlier in the course, and closing the course.  You are then not able to relaunch the course.

     

    To help investigate why this may be happening, we installed the Adobe Flash debugger, and again attempted to launch the course.  If you do this, you will see the following error in the Flash console:

     

     

     

    This shows that the flash file has an untrapped error in the ActionScript 3 code relative to the QuizController and dumps this untrapped error. The java console shows that the course initialized the LMS and all LMS communications are working fine but the course cannot move forward to a start location with the unhandled error. If we are able to replicate the data stored by that user in a new account on a different LMS it will behave in the same manner as is failing with a SCORM 1.2 conformant initialization.

     

    We have seen this with other courses from clients all with Captivate 5 and ActionScript 3 rather than earlier versions in ActionScript2. We have only seen this problem with Captivate 5. The problem is with either an authoring option or bug in the toolset but either way this should be taken to Adobe support for action to resolve. 

     

    Regards,

    Derek

     
    |
    Mark as:
  • Currently Being Moderated
    Aug 29, 2011 3:53 PM   in reply to RobDenton01

    It would be great to get a response from someone at Adobe.  A Google search indicates that the 'loading..' problem when returning to a course is a fairly common problem.

     

    Does anyone know if upgrading to 5.5 fixes this?

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 6, 2011 3:46 PM   in reply to swmangold

    We have Captivate 5.5 and are having the same problem.

     

    I would like to see a response from Adobe as well.

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 6, 2011 3:52 PM   in reply to hgrieve

    Welcome to our community.

     

    If you are thinking that by posting here it will have any effect on Adobe, you are wrong. These are user to user forums. Sure, Adobe folks pop in and answer questions from time to time, but if you really want them to hear you, you need to broadcast on the channel they listen to. That channel is called the Wish Form/Bug Reporting Form. Link to the form is in my sig.

     

    Cheers... Rick

     

    Helpful and Handy Links

    Captivate Wish Form/Bug Reporting Form

    Adobe Certified Captivate Training

    SorcerStone Blog

    Captivate eBooks

     
    |
    Mark as:
  • Currently Being Moderated
    Sep 7, 2011 1:27 PM   in reply to hgrieve

    Thanks for verifying that this issue persistes in Captivate 5.5.  I posted a bug to Adobe last week and am in the process of sending them info, etc.  I would advise that other post a bug as well per Captiv8ter's instructions.  Hopefully this will get some attention.

    Thanks!

     
    |
    Mark as:
  • Currently Being Moderated
    Nov 4, 2011 3:43 AM   in reply to MTSpain

    I am experiencing the same issue and the course was built in Captivate 5.5. This thread has been very useful to me in highlighting that this only occurs if a user fails the quiz and then retakes the module. If a user passes then they are able to reload successfully.

     

    Update: Correction, it is also happening if a user passes the quiz also.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 5, 2012 2:37 PM   in reply to swmangold

    I found an ugly workaround for this bug in Skillsoft.  You need to set a course expiration date in the LMS (In my case, I set the course to expire after 1 day).  When users reenter the course beyond the expiration period, they are greeted with a small popup that asks if they would like to 'continue' or 'restart' the course.

     

    • If they have not previously completed the course, and press 'continue' - the course will load normally, and resume with their progress intact
    • If they previously completed the course, and press 'continue' - the course will stick on the load screen ... forever ... still ...
    • If they previously completed the course, and press 'restart' - their session will be reset and the course will load normally (however, this will erase any progress in the course)

     

    There are several limitaions to this workaround:

    • This will not work if the learner completes the course, then attempts to reenter it prior to the expiration period (the dialog box does not appear, as the LMS assumes that the person is 'continuing' the course)
    • After completing the course, the learner may click 'continue' in the dialog box, which would still result in a hang
    • The learner's progress is erased whenever they click the 'restart' button

     

     

    In summary:  This 'fix' allows learners to review course materials after completing a course, but their progress will be reset.

     

    In my organization, our learner's have proven challenged by the language in the popup box, so buyer beware is you are going to use this fix.  You cannot change the language in the dialog box.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 5, 2012 8:58 PM   in reply to swmangold

    Hi,

     

    Sorry to note that you are facing issues with Captivate.

    I would liek to give you a hotfix for thsi issue so that you can check and let us know whether that fixes your problem.

    Pls. send me your email id at jpandeya@adobe.com

     

    Thanks,

    Jayashree

    Captivate Team

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 6, 2012 1:49 AM   in reply to JPCaptivate

    Jayashree,

     

    I would be interested in testing the hotfix for you too if that is at all possible?

    thanks

    Loraine

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 6, 2012 4:37 AM   in reply to LollyChant

    Hi,

     

    Pls. send me your email id.

     

    Thanks,

    Jayashree

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 6, 2012 7:59 AM   in reply to MTSpain

    I haven't been able to determine if the fix works.  I have Captivate 5, and the fix is designed only for version 5.5.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 11, 2012 11:25 AM   in reply to LollyChant

    Hi Loraine,

    Can you please update the thread once you've had a chance to test the hotfix?  Would like to hear if that fixes your problem.

    Thanks,

    Scott

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 20, 2012 7:32 AM   in reply to MTSpain

    Hello everyone,

     

    The hotfix for this issues appears to work really well!    I am using Captivate 5.5. Once the hotfix is installed, your Captivate projects need to be re-published, and then re-uploaded to the LMS and then it works fine. We've tested lots of combinations of passing or failing and then resuming the course, and there is now no problem of the screen stuck on loading, it loads up fine and resumes from the correct place.

     

    Thank you for Jayashree for giving me the opportunity to test the hotfix. I hope this solves the problem for others on here too.

     

    many thanks,

    Loraine

     
    |
    Mark as:
  • Currently Being Moderated
    Feb 15, 2012 6:40 AM   in reply to MTSpain

    I've emailed jpandeya@adobe.com however, I have no idea when I will receive a response. Why isn't this hotfix available for download?

    
     
    |
    Mark as:
1 2 3 Previous Next
Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points