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Ghosts64
Currently Being Moderated

Zynga games crashes flash player

Dec 1, 2011 12:33 PM

Tags: #problem #flash #crashing #player #chrome #crashed #zynga

Has anyone had any problems with flash player crashing while playing Zynga games on facebook?  Everytime I try to play a Zynga game, flash player crashes.  I have contacted Zynga, but they tell me it's a problem with my computer.  I have cleared out all cache (java, flash, etc), history, ran my antivirus program, have my computer, including flash player and other programs completely updated, I have even tried shutting down all non-essential programs and processes and have just Chrome (I usuallyuse chrome, but have had this issue with other browsers) open with one tab and try playing Zynga games, yet flash player crashes. The funny thing is, I can come on to the computer, have several programs running, numerous tabs open and play any other game online, both in facebook or on other sites and not have one issue with flash player. I know that there are many other people out there that are have the same problem.  In my last email from Zynga support they said:

 

 

"Just like any applications in the market, it's performance depends on what kind and number of programs that are running in your computer. For additional information, I'm sure that they have a self-support site that might answer your questions."

 

Zynga hasn't got a clue why this is happening (not a surprise to me considering it is Zynga).  Essentially they are saying it is either my computer's fault or a fault of Flash Player.  If that were the case, I would imagine that I would have flash player crashes with most of my other programs or games.  The same if it were an issues with flash player.

 

Can anyone please help me fix this problem?

Branched to a new discussion.
 
Replies
  • Currently Being Moderated
    Dec 2, 2011 6:37 PM   in reply to Ghosts64

    To assist us in quickly understanding your problem, please follow these guidelines when posting:

    • Specify your operating system (including 32bit or 64bit edition)
    • Specify your web browser and version (including 32bit or 64bit edition)
    • Specify your Flash Player version
     
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  • Currently Being Moderated
    Dec 8, 2011 4:30 AM   in reply to Pat Willener

    I am having the same problems as Ghosts64. Altho, it doesn't just happen on my laptop. It happens on my PC, and it also happens on my brand new work computer. My primary computer is my laptop, running Windows 7, 64 bit. I also use Google Chrome, as is suggested with Zynga games, as the browser automatically updates Flash. I'm not sure how to tell which version of Chrome I am using, but the version of Flash I have is WIN 11,1,102,55.  It is VERY annoying that I crash multiple times a day, having to reload everything.

     
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  • Currently Being Moderated
    Dec 8, 2011 8:24 AM   in reply to Ghosts64

    Java 6 build 29 (build 1.6.0_29-b11) 32bit (apparently at this time there isn't a 64bit version, but java is compatable with 64 bit systems)

     

    The JAVA site responds to your browser, go there with a 64-bit browser and a 64-bit JAVA download will be offered.

     

    What is your video adaptor and the driver version number?

     
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  • Currently Being Moderated
    Dec 8, 2011 9:25 AM   in reply to Ghosts64

    Looks like you might want to use a program like DriverMax to update your graphics driver.

    http://www.drivermax.com/driver/search/search_version.php?devicename=A MD+M880G+with+ATI+Mobility+Radeon+HD+4250&win_ver=6.1&win_arch=64

    If you don't use a 64-bit browser, you don't need a 64-bit JAVA.

    
     
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  • Currently Being Moderated
    Dec 8, 2011 11:26 PM   in reply to Ghosts64

    I hava problem too but,my flash player crash with ameba pico on facebook

    can you help me

    my OS is Win7Ultimate 32bit

    my flash palyer 11 and i use mozilla firefox 8 32 bit

     
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  • Xircal
    753 posts
    Mar 29, 2011
    Currently Being Moderated
    Dec 9, 2011 6:09 AM   in reply to GrimReapers21

    GrimReapers21 wrote:

     

    I hava problem too but,my flash player crash with ameba pico on facebook

    can you help me

    my OS is Win7Ultimate 32bit

    my flash palyer 11 and i use mozilla firefox 8 32 bit

     

    Have you tried contacting the game's support team? Their email address is listed on this page: http://www.cyberagentamerica.com/support/

     
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  • Currently Being Moderated
    Dec 9, 2011 4:34 PM   in reply to Ghosts64

    Hi everybody,

     

    If you encounter Flash Player crash on Chrome, please submit crash report to Google and get to know your crash ID. We can identify what kind of crash you are facing by knowning crash ID:

     

    http://dev.chromium.org/for-testers/bug-reporting-guidelines/reporting -crash-bug

     

    Similar infor for Mozilla FireFox is here:

    http://support.mozilla.com/en-US/kb/Firefox%20crashes

    http://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixin g-this-crash

     

    You can note your crash ID here and we can take a look into more details.

     

    thanks,

     

    Hitomi

     
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  • Currently Being Moderated
    Dec 9, 2011 5:03 PM   in reply to Hitomi Kudo

    please post your crash IDs.  crashes should allow reporting back to the browsers company such as Mozilla.  if you type out "about:crashes" in the address bar *without quotes" they are identified and prepended with "bp-" 

     

    let us know the entire string and we'll take a look at mozilla's crash reporter data.

     

    if it's not allowing to submit the crash to mozilla, it could be a timeout issue.  in mozilla firefox, if the app which is loading does not load within 45 secs (default value), firefox does unload the player and would look similar to a crash.

     
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  • Currently Being Moderated
    Dec 12, 2011 2:29 PM   in reply to Ghosts64

    Chrome crash report issue must exist because I see people are talking here: http://www.google.com/support/forum/p/Chrome/thread?tid=519aa78fe966bd c4&hl=en

     

    I'll report Google to look into the reporting feature.

     
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  • Currently Being Moderated
    Dec 12, 2011 3:38 PM   in reply to Ghosts64

    Ghost64,

     

    I talked with Google folks and they want to follow up your crash reporting issue. Can you join their forum thread noted above? Sorry to bother you a lot but we really want to look into your crash dump. We've heard Zynga game crash for long time but we've never be able to reach out to data that we can investigate in detail. It's great if you can help on this inviestigation.

     

    thanks,

     

    Hitomi

     
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  • Currently Being Moderated
    Dec 20, 2011 2:02 PM   in reply to Ghosts64

    Ghosts64,

     

    Thank you for the update. I'm looking forward your Chrome crash ID for further investigation.

     

    thanks,

     

    Hitomi

     
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  • Currently Being Moderated
    Jan 2, 2012 5:47 AM   in reply to Ghosts64

    I have the same problem  - just started happening a few days ago right after I received a new Flash Player update.  My system has not been the same since.  I am on a windows 64 bit system - try running IE 8 in 32 bit or 64 bit - same problem.  Started getting a corrupted search provider message too.

     

    p.s. whoever the sicko is that is private messaging me against my forum account - I'M NOT INTERESTED...

     
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  • Currently Being Moderated
    Jan 6, 2012 6:39 PM   in reply to Ghosts64

    pls play me ameba pico -

     
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