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FrameMaker 10 Trial not installing Acrobat PDF Creator

Jan 6, 2012 8:55 AM

Tags: #framemaker_10 #distiller #install_failure

Hi, I am trying to install the Trial Edition of FrameMaker 10 on a Windows 7 PC, for evaluation.

 

The installation of FM10 completes, however PDF Creator 10 is not installed even though I select for it to be done.  I would guess that there should be a separate installer process run by the main FM10 installer, to install PDF Creator 10.  This never happens.

 

There are no error messages from the install program, but when I check the installer log I find:

 

Testing dependency: Adobe PDF Creation Add-On 10 with relationship Recommended

Adding failed payload to recommended list

 

and

 

Checking operation result for {AC76D478-1033-0000-3478-000000000005} Adobe PDF Creation Add-On 10 10.0.0.0

Recording dependent operation failure for payload: {A6828F8A-83D7-4fff-B763-F69122BB1D74} Adobe FrameMaker 10_AdobeFrameMaker10.0.1_en_US 10.0.1.0

 

and

 

DW050: The following payload errors were found during install:

DW050:  - Adobe PDF Creation Add-On 10: Install failed

 

I understand that attempting to install Adobe products is problematic if previous versions are present on the machine, so I took great care to remove all traces of previous installs of Acrobat etc. before starting.

 

Please could someone from Adobe assist? I would like to evaluate FM10 with PDF Creator 10 but am unable to due to the buggy installer.

 

Note: What makes this even more frustrating is that running the installer for PDF Creator on its own gives the message 'Cannot Install Alone, Please Run Installer for FrameMaker'!

2146 Views   7 Replies   Latest reply: Anjaneai Srivastava, Jan 10, 2012 4:53 AM
 
Replies
  • Publishing_Help
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    1. Publishing_Help,
    Jan 6, 2012 8:57 AM   in reply to Publishing_Help
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    Oh, I should mention that I am already installing from a non-user directory [c:\FM10setup].

     
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  • Jeff_Coatsworth
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    2. Jeff_Coatsworth,
    Jan 6, 2012 9:09 AM   in reply to Publishing_Help
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    Give Adobe Support a call - installation issues are a freebie call. This is a user-to-user forum, so don't expect someone from Adobe to chime in with an answer.

     
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  • MichaelKazlow
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    3. MichaelKazlow,
    Jan 8, 2012 5:15 PM   in reply to Jeff_Coatsworth
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    Unfortunately, installation issues for trials is not free. I assume you are installing an an administrator. Are you installing on a Win 7 32-bit or 64-bit?

     
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  • Publishing_Help
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    4. Publishing_Help,
    Jan 9, 2012 1:14 AM   in reply to MichaelKazlow
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    Hi Michael, thanks for replying.  I'm running Windows 7 64-bit.

     
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  • Anjaneai Srivastava
    797 posts
    Oct 17, 2011
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    5. Anjaneai Srivastava,
    Jan 9, 2012 10:23 AM   in reply to Publishing_Help
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    Hi,

     

    Could you please confirm if you already have Adobe Acrobat/ Adobe RoboHelp installed on your machine, if so the add on might not be installed as the componenets required to create a PDF (under Adobe PDF creation Add on) might be already installed there?

     

    Just do a test to confirm if the PDF creation functionality is working fine--

     

    Launch FrameMaker

    Create a Dummy Document

    Select File save as PDF

     

    Verify if you get a PDF file created at the chosen location?

     

     

    Good Luck!

     

    Thanks,

    Anjaneai

     
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  • Publishing_Help
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    6. Publishing_Help,
    Jan 10, 2012 1:12 AM   in reply to Anjaneai Srivastava
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    Hi Anjaneai,

    this issue was resolved by installing Acrobat 10 / PDF Creator Addon-On

    under a new user account.  I though I had cleared all remnants of previos

    Adobe products when I started, but there must have been something lingering.

     

    Thank you for you response, you may now close this case.

     

    James Stuart

     
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  • Anjaneai Srivastava
    797 posts
    Oct 17, 2011
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    7. Anjaneai Srivastava,
    Jan 10, 2012 4:53 AM   in reply to Publishing_Help
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    That's a great news, that the add-on is fully functional now.

     

    A freshly set up user account might have cleared any service that could have been obtructing its installation.

     

    This thread can only be closed by you, which you can do by selecting your thread to have been answered.

     

    Have a nice day!

     

    Thanks,

    Anjaneai

     
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