Skip navigation

Enterprise Deployment (Acrobat and Reader)

RKodner1 Calculating status...

Currently Being Moderated

Error when upgrading from Acrobat Standard X to Pro X

Jan 7, 2012 8:45 AM

We are installing retail Acrobat Pro X upgrades over OEM Acrobat Standard X (that came on Dell Optiplex 390 systems). We're getting an error message that says "Setup has detected you already have a more functional product installed. Setup will now terminate." That of course, makes no sense. How do we resolve this so we can install these upgrades? Thanks.

2144 Views 3 Replies Latest reply: num1337, Jan 11, 2012 2:54 PM

Replies

Currently Being Moderated

1. RKodner1,

Jan 7, 2012 8:46 AM in reply to RKodner1

Report

Further, it looks like we're not the only ones having this kind of issue: http://forums.adobe.com/message/4110223 - for whatever it's worth.

|
Mark as:
Currently Being Moderated

2. Vinod Dobhal,

Jan 9, 2012 3:14 AM in reply to RKodner1

Report

Hi,

I would like to know what is the version of Acrobat Standard on your Dell Optiplex system. Depending on this I can suggest a workaround to you.

Thanks,
Vinod

|
Mark as:
Currently Being Moderated

3. num1337,

Jan 11, 2012 2:54 PM in reply to Vinod Dobhal

Report

I am having the same issue with a Dell M6600.

I have Acrobat X Standard Version 10.1.1.33

|
Mark as:

Forum guidelines

Answers + Points = Status

10 points awarded for Correct Answers
5 points awarded for Helpful Answers
10,000+ points
1,001-10,000 points
501-1,000 points
5-500 points

Enterprise Deployment (Acrobat and Reader)

Error when upgrading from Acrobat Standard X to Pro X

Jan 7, 2012 8:45 AM

More Like This

Bookmarked By (0)

Answers + Points = Status