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cannot install adobe Premiere elements 9 disc

Guest
Jan 09, 2012 Jan 09, 2012

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I bought adobe photoshop elments 9 & adobe Premiere elements 9 sotftware from a store.

I have windows 7 on my computer.

I have installed disc 1 (adobe photoshop elements 9).  My computer said it installed sucessfully.

I went to install disc 2 (adobe premiere elements 9) & computer said 'Adobe Premiere elements 9 is not installed on the system or has corrupted. Please install adobe premiere 9 & retry'.

I also disable my antivirus software before I installed disc 1 and when I tried to install disc 2.

How can I install disc 2 ??

yzponyhead.

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Adobe Employee ,
Jan 09, 2012 Jan 09, 2012

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Did you just purchased Photoshop and Premiere Elements 9?  The current version of both products in 10.

I would recommend trying to copy the contents of your disc 2 to your desktop and seeing if you receive any disc errors.  This will help tell you if the disc is damaged.  If you do receive an error I would also try copying the files to a second computer to help determine if it is a failure of the optical drive or the installation media.

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Guest
Jan 09, 2012 Jan 09, 2012

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yes i bought the product yesterday.

I will try what you said to do.

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Guest
Jan 09, 2012 Jan 09, 2012

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I have copied files to my desktop. I have not seen any errors come up.

Does that mean the disc 2 is installed? When I open them up, it's just viewed as files/folders. Is that what it's supposed to look like?

yzponyhead

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Adobe Employee ,
Jan 09, 2012 Jan 09, 2012

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I am sorry yzponyhead I don't completely understand your post.  What are you opening?

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LEGEND ,
Jan 09, 2012 Jan 09, 2012

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If you copied the files to your desktop you can try to run the Premiere installer from your desktop.

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Guest
Jan 09, 2012 Jan 09, 2012

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I have tried to install Premiere elements 9 disc 2 from my desktop & again my computer is telling me adobe Premiere elments 9 is not installed on the system or has corrupted.

What else can I try to install this disc 2 ?

yzponyhead.

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Adobe Employee ,
Jan 10, 2012 Jan 10, 2012

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Did you receive any error messages while installing the software? I would recommend running the Adobe Support Advisor to see if it detects any errors.

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Guest
Jan 10, 2012 Jan 10, 2012

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No I did not receive any error messages while installing Disc 2 - only 'Premiere elements is not installed on the system or is currupted'.

I did a check using adobe air & it says that there is no issues detected.

I would like to get this retified asap so I can use this software that I have purchased.

How can I install disc 2 onto my system?

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Adobe Employee ,
Jan 10, 2012 Jan 10, 2012

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You receive that error message when you launch setup.exe from disc 2?  Or are you receiving the error message when you try to open Premiere Elements?

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Guest
Jan 10, 2012 Jan 10, 2012

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I recieve that error message when windows is installing disc 2.

Computer intializes, & prepares to install disc 2 then it says 'adobe premiere elements 9 is not installed or is currupted'

 

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Adobe Employee ,
Jan 10, 2012 Jan 10, 2012

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If you go to Start>Control Panels>Program & Features does it list Premiere Elements there?  If so I would recommend removing it and then try the installation again.

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Guest
Jan 10, 2012 Jan 10, 2012

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Yes adobe photoshop elements 9 is showing in control panel <program & features.

I have already unistalled disc 1 & reinstalled it & still disc 2 cannot be installed on my system.

I have also tried to install it from my desktop after copying files to that.

I have tried to install it using administrator & autorun.

I still cannot install disc 2!!!!

What else can I try?????

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Adobe Employee ,
Jan 10, 2012 Jan 10, 2012

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But does Premiere Elements 9 show up in Programs & Features?  I would also recommend reviewing Troubleshoot install using logs | Premiere Elements, Photoshop Elements to help identify where the failure lies.

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Guest
Jan 10, 2012 Jan 10, 2012

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NO Premiere elements 9 does not show up in Programs & features, only adobe photoshop elements 9 which is disc 1.

I am trying to install adobe premiere elements 9 which is disc 2.

Maybe there is something wrong with  disc 2!!

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Adobe Employee ,
Jan 11, 2012 Jan 11, 2012

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You should have received a disc error when copying the install files to your desktop if there was a problem with disc 2.  You could certainly contact the store you just purchased Photoshop and Premiere Elements 9 from to see if you can get a replacement copy.  Since both products are no longer the current version we do not have replacement media available.

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Guest
Jan 11, 2012 Jan 11, 2012

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The only disc error I recieved was 'adobe premiere elements 9 is not installed on the system or is corrupted. This is disc 2 from the software pack.

Disc 1 installed sucessfully.  i can see it in my program files.  Disc 2 has not installed it is not on my computer.

I cannot get a refund from my store because I have entered the serial # & already registered the product. They cannot resell it.

The store said if I get a reference # from you saying the disc 2 is faulty, I can recieve a refund.

I await your reply.

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Adobe Employee ,
Jan 11, 2012 Jan 11, 2012

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Yzponyhead I would recommend you contact our support team.  They can help you diagnose your issue and certainly provide you with a case number if they determine the media is damaged.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Explorer ,
Aug 06, 2012 Aug 06, 2012

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Photoshop and Premiere Elements 9 must be installed from DVD 1. DVD 2 is Premiere Content only.

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