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Crash with ADL using Flash Builder 4.6

Dec 7, 2011 2:28 PM

  Latest reply: Sunil Davé, Oct 30, 2012 4:45 PM
Branched from an earlier discussion.
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  • Currently Being Moderated
    Jan 10, 2012 10:21 AM   in reply to Chris Campbell

    Chris,

     

    Yes! the new user account did fix the issue, it compiles and runs air fine! My old account is the original administrator account which was the only user. The new account is also set as administrator.

     

    No other tricks were  needed after this.

     

    Do you think there is a user-related service or setting somewhere that can be toggled to get this working on the original account? Thanks for your help.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jan 10, 2012 2:52 PM   in reply to bmilesp

    bmilesp wrote:

     

    Do you think there is a user-related service or setting somewhere that can be toggled to get this working on the original account? Thanks for your help.

     

    This is what we're trying to determine now.  Would you mind generating a crash log and sending it to me (ccampbel@adobe.com).  While the stack trace has been less than helpful in previous logs, we're trying to find common modules that might be loaded across logs from different users.

     

    In addition, could you try temporarily removing the following folder on the account that crashes?  I'm trying to locate per account settings that might be causing a conflict.  Make sure not to delete this folder and if it doesn't make a difference, just move it back into place.  If it does help, please zip it up and send it my way.

     

    C:\Users\UserName\AppData\Roaming\Macromedia

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jan 10, 2012 3:20 PM   in reply to Chris Campbell

    Did not help. Macromedia folder was autocreated upon adl launch.

     

    Also, latest flash 11 plugin for IE9 crashes the browser.

     
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  • Chris Campbell
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    May 4, 2010
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    Jan 10, 2012 3:22 PM   in reply to lucasmaj99

    Ok, thanks for checking to see if there was a conflict with the macromedia folder.

     

    Would you mind sending me your IE9 crash log?  I'd like to check to see if we've fixed that bug with our next FP release.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jan 11, 2012 9:22 AM   in reply to Chris Campbell

    Thanks For Helping Chris, I've managed to, unexpectedly, resolved the issue!

     

    I had been switched back to sdk 4.5.1 for a few days, and during that time (yesterday, the 10th) i ran Help -> Software Updates...  and two updates were installed. I can't remember which updates they were, but i upgraded Flash Builder to 4.6 last week on the 4th, so any new updates available between that time and now are the ones, i guess.

     

    I reloaded the 4.6 SDK on the project so that i could generate you a crash report. I had to update my *-app.xml to 3.1 as expected. But alas, when i tried to debug the project, it ran! I'm pretty sure the updates fixed the issue since i can't think of anything else that would've been significant.

     

    Anyway, I hope that information helps.

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jan 12, 2012 1:50 PM   in reply to bmilesp

    Thanks for the update.

     

    Does anyone effected have a mm.cfg file in their user folder?  If so, could you send it my way (ccampbel@adobe.com)?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jan 12, 2012 6:32 PM   in reply to Chris Campbell

    I was getting the same problem with the runtime crashing on OSX.  After switching the System Pref -> Energy Saver -> Automatic graphics switching to OFF it'll work fine.

     

    Any idea why that would be the case?

     
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  • Currently Being Moderated
    Mar 3, 2012 10:59 PM   in reply to Demiurge

    I am using the latest OSX Lion (10.7.3)  and Flashbuilder 4.6. I was having the same problem. Each time I terminated my development version of my AIR app, ADL would crash. Per Demlurge's comment above, I reset all the energy saving preferences and -- the problem appears to have been corrected.

     

    I then reset the energy saving features to "default" and the ADL crashes have yet to re-occur.

     

    Brilliant! I also wonder why these two things should be related... Thx Demlurge for sharing this w/ the community!!

     

    Howard

     
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  • Currently Being Moderated
    Mar 5, 2012 6:50 PM   in reply to HowardJachter

    Unfortunately, my bad. Problem has returned. It is intermittent enough that the problem appeared to be corrected -- but was not. I am experiencing the issue on both my Macbook Pro and iMac. Uninstalling and reinstalling FB did not help. This problem is recent and is likely related to latest updates to FB or OSX. I've sent problem reports to Apple.

     
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  • Chris Campbell
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    May 4, 2010
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    Mar 6, 2012 5:43 PM   in reply to HowardJachter

    Howard,

    Can you post your crash log so I can take a look?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Mar 14, 2012 1:02 PM   in reply to kabalweg

    everytime i run a application,an error shows up saying "macromedia flash player 7.0 r14 has stopped working"*

     

      Problem Event Name:APPCRASH
      Application Name:iw5spmgr.exe
      Application Version:70.0.120.0
      Application Timestamp:437c6389
      Fault Module Name:iw5spmgr.exe
      Fault Module Version:70.0.120.0
      Fault Module Timestamp:437c6389
      Exception Code:c0000005
      Exception Offset:000293bc
      OS Version:6.1.7600.2.0.0.256.1
      Locale ID:1081
      Additional Information 1:0a9e
      Additional Information 2:0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:0a9e
      Additional Information 4:0a9e372d3b4ad19135b953a78882e789

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

    pls pls pls help me out

     
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  • Currently Being Moderated
    Mar 14, 2012 1:09 PM   in reply to kabalweg

    verytime i run a application,an error shows up saying "macromedia flash player 7.0 r14 has stopped working"*

     

      Problem Event Name:APPCRASH
      Application Name:iw5spmgr.exe
      Application Version:70.0.120.0
      Application Timestamp:437c6389
      Fault Module Name:iw5spmgr.exe
      Fault Module Version:70.0.120.0
      Fault Module Timestamp:437c6389
      Exception Code:c0000005
      Exception Offset:000293bc
      OS Version:6.1.7600.2.0.0.256.1
      Locale ID:1081
      Additional Information 1:0a9e
      Additional Information 2:0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:0a9e
      Additional Information 4:0a9e372d3b4ad19135b953a78882e789

     

     

    Read our privacy statement online:

      http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

     

     

    If the online privacy statement is not available, please read our privacy statement offline:

      C:\Windows\system32\en-US\erofflps.txt

     

     

    pls pls pls help me out

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 20, 2012 1:03 PM   in reply to sunny236

    sunny236,

    Is this an AIR application that is crashing on you?  If so, can you point me to a URL so I can download it and test it out?  Also, what version of Windows are you running?

     

    Thanks,

    Chris

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Mar 20, 2012 3:12 PM   in reply to kabalweg

    As a follow up to the original problem with Flash Builder and ADL, is anyone still crashing with this issue?  Where you able to workaround the problem by creating a new user account?

     

    Thanks,
    Chris

     
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  • Currently Being Moderated
    Jul 20, 2012 4:45 AM   in reply to Chris Campbell

    Chris,

     

    ADL crashes everytime a debug session is launched in Flash Builder 4.6.

     

    Using Flex SDK 3.6 overlayed with AIR SDK 3.1 on MAC OS X 10.7.4

     

    Disabling "Automatic Graphics Switching" does not resolve the problem.

     

    Any idea what could be wrong?

     

    Thanks,

    AR

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jul 23, 2012 7:09 PM   in reply to ar.m

    AR,

    Sorry to hear that.  Could you try creating a new, temporary windows account to see if the crash also occurs there?

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Jul 23, 2012 10:28 PM   in reply to Chris Campbell

    Chris,

     

    Sorry. This is happening on MAC (OS X 10.7.4), not Windows.

     

    Thanks,

    AR

     
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  • Chris Campbell
    9,456 posts
    May 4, 2010
    Currently Being Moderated
    Jul 24, 2012 5:17 PM   in reply to ar.m

    Could you create a new bug report at bugbase.adobe.com with the steps your taking, a sample AIR project, and a crash report?  Please let me know the bug number and I'll investigate further.

     

    Thanks,

    Chris

     
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  • Currently Being Moderated
    Oct 30, 2012 4:45 PM   in reply to Chris Campbell

    I ran into this problem today, using Flash Builder 4.6 with the 3.6 SDK (AIR 1.5.x -- whatever ships w/the 3.6 SDK) on Mac OS 10.6.8.

     

    The problem I ran into was that that ADL would hang when debugging my application. I narrowed it down to a call to PopupManager.addPopup(). If I merely ran the same app in Flash Builder (not debugging it) it did not crash. The problems started yesterday. Two related things changed in my enviornment: last week I let the Adobe Updater install an update to Flash Builder, and yesterday, I installed and ran another AIR app which prompted me to update the AIR runtime on my Mac.

     

    Not sure what the cause was. However, after reading this thread, I located the CRLCache directory on Mac OS and renamed it. Problem solved (fingers crossed).  In case it helps another Mac user, the directory was located here:

     

    ~/Library/Application Support/Adobe/AIR/CRLCache

     

    EDIT: This actually only seems to have been a temporary fix, the problem has reappeared I double checked that CRLCache directory, it has not been recreated.

     
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