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Captivate 5.5 pass/fail issues

Dec 22, 2011 10:58 AM

I have been working for several days in attempt to configure a Captivate 5.5 project to function correctly as SCORM 1.2 content deliverable from an LMS; this should not be a difficult task! Configuring the SCORM 1.2 report settings for content with a scored assessment is not rocket science.



-developed content

-developed a scored assessment

-define a pass/fail threshold for the assessment (completion requirements are simple, learner meets or exceeds threshold or not)

-configure manifest

-select pass/fail (pass/fail is for scored assessments, incomplete/complete is for % of pages viewed by learner; i.e. no assessment)

-select quiz results only

-report score (which obviously should include the learners pass or fail status)


In the event there was a misunderstanding to the completion requirements for my content: complete assessment, meet or exceed threshold to obtain a pass status otherwise it’s a failed attempt. For the life of me I can’t understand why the Captivate 5.5 SCO issues a “Failed” status after initializing the API. Obviously at this point in the course the completion requirements, completing the assessment, have not been met by the learner!


Information copied from the ADL SCORM 1.2 Conformance Requirements document:

When setting (writing) the cmi.core.lesson_status element, the SCO shall set the value according to the following:

“incomplete” – This value is used when the SCO is taken for no-credit or credit, when the SCO is exited prematurely (before a passed/failed/completed status can be determined).


I’ve tweaked the settings to the point where I can get the SCO to send an incomplete status after the API has been initialized. In addition I can access the assessment, pass it and receive a passing transcript. I can also access the assessment, fail it and receive a failed transcript. However, if I view just a few pages and exit I receive a failed transcript. Again, how can a completion status, fail, be sent by the SCO when the completion requirements have not been met? (refer back to the ADL comformance requirement above)  It’s worthy to note bookmarks are recorded in my transcript…but what good are bookmarks if you have a failed transcript? A failed attempt is a valid completion. For certifications purposes our transcripts are locked once they’ve obtained a valid completion; i.e. pass, fail or complete.


Here is a valid scenario:

A 2 hour course has been developed for corporate. Every employee in the company must complete the course by passing the assessment. If any employee fails the course twice they must travel to corporate head quarters for a 3 day ILT training and coaching session. The employee logs into the LMS, launches the course and midway through the course the employee’s boss calls. The boss wants the employee in his office to discuss an issue with a customer. No problem right? The course utilizes bookmarks so at a later time the employee can re-launch and continue on where he left off. The employee exits the course, meets with the boss and returns to his desk. He logs back into the LMS, accesses his learning plan to discover there is a failed transcript for the corporate course rather than an incomplete transcript. Once again the employee’s boss calls and this time he is upset. Why? The LMS generated an email and sent it to the boss informing him the employee now has one failed attempt at completing the corporate course. One more failed attempt and the employee will have an expensive 3 day trip to corporate head quarters!

  The observed functionality of Captivate content not compiling with the SCORM standard is unacceptable!!

  • Currently Being Moderated
    Jan 10, 2012 7:40 PM   in reply to Duck&Dive

    I may not grasp the situation exactly, but as a quick reply, you state,

    "pass/fail is for scored assessments, incomplete/complete is for % of pages viewed by learner"

    Are you mixing the two? If so, are you selecting SCORM 2004? Is your LMS SCORM 2004-compliant?


    If you must use SCORM 1.2, don't mix those two - report the score only, not the page views. Captivate can get wacky when trying to track both pass/fail and complete/incomplete at the same time...


    I'll try to revisit this tomorrow and reference a matrix I've got on various reporting combinations and results with Captivate...



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  • Currently Being Moderated
    Jan 11, 2012 7:22 AM   in reply to Duck&Dive

    On revisiting, it looks like you are just setting pass/fail options, correct?

    What options are you selecting in the Quiz Preferences dialog?

    Are you setting a Mastery Score? If so, try NOT doing that as such a setting may be forcing the LMS to establish a pass/fail status when the SCO exits, regardless of whether the assessment was actually taken or not.


    Now keep in mind, as I understand it, that your scenario may well occur if the user takes an assessment (quiz) part-way through and exits the lesson. I believe when a quiz starts, a score is kept and updated as each question is answered; so if there are 4 questions and the user answers the first one correctly, they now have a 25%....and if they exit at that point, their current score is 25%....which Captivate or the LMS may then evaluate as a 'fail' as it does not meet the 'passing' requirements....


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  • Currently Being Moderated
    Jan 11, 2012 9:21 AM   in reply to Duck&Dive

    Just out of curiosity, have you tried uploading your Captivate course to the SCORM Cloud LMS and tested what that does with it?


    I mention it because SCORM Cloud is built by Rustici Software, the people that make many of the SCORM players used by large LMS vendors.  They're the recognised experts when it comes to SCORM.  So it would be interesting to see if their SCORM Cloud LMS has an issue with your Captivate course too.  I've always found that my Cp courses set up for SCORM 1.2 worked pretty flawlessly and got a total thumbs up from SCORM Cloud.

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  • Currently Being Moderated
    Jan 12, 2012 6:46 PM   in reply to Duck&Dive

    I like Rod's suggestion, just to see if the behavior changes. We test in the SCORM Cloud environment for such unexpected results as well.

    Overall, however, how the CP development team has interpreted the SCORM spec is...what it is. Definitely feel free to make suggestions on how it should be changed:


    For your immediate needs, the only solution is to either hit upon the proper combination of value settings for the lesson to act the way you need...and there's no guarantee that's possible. It sounds like you need to do pass/fail, no complete/incomplete, for your options...but I don't think  you'll be able to overcome the lesson marking 'failed' if the user doesn't finish taking the quiz...

    ...but maybe you'll hit upon a combination of settings that works.


    If not, then the only solution is possibly altering the quiz results before it gets sent to the LMS, via some custom JS coding in the parent HTML document, or choosing a different tool...

    Wish I had better guidance!


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