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akshaynand
akshaynand
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CANNOT LOGIN ADOBE CONTENT VIEWER ON PLAYBOOK

Jan 14, 2012 1:29 PM

Other users have reported this problem and I am CERTAIN, that I am entering my correct Adobe username and password.

Can someone please resolve this rather basic/simple issue for the Adobe Content Viewer on BlackBerry Playbook.

 

 

Thanks.

4276 Views   5 Replies   Latest reply: 0neScribe, Apr 20, 2012 7:50 PM
 
Replies
  • kc munchkin
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    1. kc munchkin,
    Jan 15, 2012 10:35 AM   in reply to akshaynand
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    I am experiencing the same issue.  I keep getting the message "Authorization Failed."  I tried Adobe online support, no help at all there.  THey kept calling my playbook a Nook.  It's NOT a Nook, it's a playbook.  They just can't get Nook out of their heads.  Anyways, they thought I needed to authorize my device with Adobe Digital Editions.  There's no way to do this.  You can only authorize the computer you have ADE installed on.  They suggested connecting my "Nook" via USB to my computer and ADE would recognize the connection and then prompt me to authorize the device.  Nope.  This didn't work.  I have searched the net and NOTHING.  PLEASE SOMEONE TELL ME HOW TO SIGN IN OR AUTHORIZE OR WHATEVER I NEED TO DO TO GET CONTENT VIEWER TO WORK ON MY PLAYBOOK PLEASE!!!!

     
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  • Ken Linton
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    2. Ken Linton,
    Jan 17, 2012 11:18 AM   in reply to kc munchkin
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    Where you talking to some hopeless out-sourced team in India? Adobe made a real mess of this software for Playbook:

     

    1. NO Search/Find

    2. NO Bookmarks

    3. NO Annotations

    4. NO Authorization

     
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  • AOPGInc
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    3. AOPGInc,
    Jan 26, 2012 8:27 AM   in reply to akshaynand
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    I can login - but when I go to view my test content - says I need to update my software for content view - only one problem - I have the latest? Anyone have that trouble?

     
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  • dan_more
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    4. dan_more,
    Mar 20, 2012 4:09 AM   in reply to akshaynand
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    same here. cannot login on playbook.

     
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  • 0neScribe
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    5. 0neScribe,
    Apr 20, 2012 7:50 PM   in reply to akshaynand
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    http://blogs.adobe.com/digitalpublishing/supported-devices

     

    Same issue here, went round un/installing in circles, logging in on the web etc... And it seems the Playbook is NOT in the officially support list of devices. 

    So it's been orphaned.  :*(

    There is some more support pages for the Android version, but the same issues in the FAQ (pre-logging in, checking connectivity) seem to haunt this app.

     

    http://helpx.adobe.com/digital-publishing-suite/kb/troubleshoot-conten t-viewer-digital-publishing.html

     

    If Adobe has an update I missed, please, someone reply.  Won't mind to be wrong.  :*)

     
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