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Adobe Story

milesfrompercection Calculating status...

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Problems Loading Software and Website

Jan 11, 2012 12:57 PM

Tags: #crashing #adobe_story

I am getting the dreaded "Adobe Story quit unexpectedly" everytime I try to open it. I even restarted. In addition to that, when I try to go to story.adobe.com I get a problem loading page. Not the case on any other sites I try to visit. Is there some sort of issue at the moment?

1512 Views 25 Replies Latest reply: milesfrompercection, Jan 18, 2012 10:15 AM

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1. Ratnesh-Kumar,

Jan 11, 2012 5:15 PM in reply to milesfrompercection

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Please clear your internet explorer cache, and let me know if the AIR application still crashes.
Also on browser try browsing to https://story.adobe.com, it should work.

We are working on fixing the ‘browsing using just http://’ issue.

Thanks
ratnesh

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2. milesfrompercection,

Jan 12, 2012 7:39 AM in reply to Ratnesh-Kumar

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Both the software and the website now load with no issues although I made no changes to the settings anywhere. Out of sheer curiosity, is there a reason why both would temporarliy not work on my system?

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3. milesfrompercection,

Jan 13, 2012 3:50 PM in reply to milesfrompercection

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And now it's back to the dreaded "Adobe Story quit unexpectedly" every time I open the desktop version. Any ideas?

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4. Ratnesh-Kumar,

Jan 13, 2012 5:31 PM in reply to milesfrompercection

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Hi,

Which OS are you on and what is the AIR version on it ?
Can you try uninstalling the desktop version and reinstall latest one from https://story.adobe.com ?

Thanks
Ratnesh

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5. alongthetrailproductions,

Jan 14, 2012 1:54 PM in reply to milesfrompercection

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Hi, I'm having the same problem. Cannot open Adobe Story Desktop app. Keeps saying it will not open. When I go to the online version, I only have some of my work available. I really need the desktop app to work so I can get to my script! Help!

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6. alongthetrailproductions,

Jan 14, 2012 1:54 PM in reply to milesfrompercection

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it's happening here too. very frustrated

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7. alongthetrailproductions,

Jan 14, 2012 1:59 PM in reply to milesfrompercection

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can you please keep me updated on anything you learn about this? thank you! hitting the panic button here

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8. Ratnesh-Kumar,

Jan 14, 2012 6:29 PM in reply to alongthetrailproductions

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send me your username and i will take a look.

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9. alongthetrailproductions,

Jan 14, 2012 6:32 PM in reply to Ratnesh-Kumar

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Aarnold6433

Sent from my iPhone

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10. Ratnesh-Kumar,

Jan 14, 2012 6:34 PM in reply to alongthetrailproductions

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I meant the username, which you use to login to adobe story. It has to be an email address.

thanks

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11. alongthetrailproductions,

Jan 14, 2012 7:40 PM in reply to Ratnesh-Kumar

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Aarnold6433@gmail.com

Sent from my iPhone

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12. milesfrompercection,

Jan 15, 2012 8:35 AM in reply to Ratnesh-Kumar

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Mac OS 10.7.2 and I believe my version of Air is 4.5 but I'm not totally sure how to tell. When I click on the desktop installer it asks if I'd like to download it and when confirmed it does nothing. Current version still crashing.

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13. Ratnesh-Kumar,

Jan 15, 2012 8:50 AM in reply to milesfrompercection

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Can you send me a snapshot of current version crash ?
Also for now as a workaround please try following:

1)      Uninstall existing story application

2)      Save latest installer directly from this link – https://story.adobe.com/AIR/AdobeStory.air to your disk

3)      Now install the application from the installer stored on the disk.

4)      Now try logging into story application.

Let me know if this also doesn’t work, I will take a deeper look.

Thanks
ratnesh

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14. alongthetrailproductions,

Jan 15, 2012 8:52 AM in reply to Ratnesh-Kumar

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This sounds complicated. Will I lose work

Sent from my iPhone

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15. Ratnesh-Kumar,

Jan 15, 2012 9:08 AM in reply to alongthetrailproductions

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No uninstalling will never lead to data loss.
Anyways if it feels safe, you can skip the step 1 and just execute step 2,3,4.

thanks
ratnesh

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16. alongthetrailproductions,

Jan 15, 2012 9:26 AM in reply to Ratnesh-Kumar

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Ok. I have a shoot to get to right now but later around 7 I will send you the screen shot. I'll also be very happy if I can send u a step by step of my progress. Really worried about losing my script or doing something wrong. Thank you! Happy sunday

Sent from my iPhone

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17. alongthetrailproductions,

Jan 15, 2012 3:59 PM in reply to Ratnesh-Kumar

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Here is the screen shot. Will be able to work on this in a bit.

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18. alongthetrailproductions,

Jan 15, 2012 6:47 PM in reply to Ratnesh-Kumar

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Hi. I reinstalled AdobeStory.air and I still cannot open the Adobe Story
app on my computer.

On Sun, Jan 15, 2012 at 11:50 AM, Ratnesh(Adobe Story Team) <

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19. Ratnesh-Kumar,

Jan 15, 2012 9:14 PM in reply to alongthetrailproductions

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I don’t see any attachment for screenshot, please send it directly to me at ‘ratnesh at adobe dot com’.

thanks

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20. milesfrompercection,

Jan 16, 2012 10:16 AM in reply to Ratnesh-Kumar

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Followed the process outlined but it won't install. I've downloaded the latest version of air installer and the attached box continues to pop up.

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21. Ratnesh-Kumar,

Jan 16, 2012 3:34 PM in reply to milesfrompercection

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Hi,

Which OSX version are you on ?

thanks
ratnesh

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22. milesfrompercection,

Jan 16, 2012 3:39 PM in reply to Ratnesh-Kumar

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10.7.2

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23. Ratnesh-Kumar,

Jan 16, 2012 3:55 PM in reply to milesfrompercection

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Hi,

Did you recently upgrade to OSX 10.7.2 ?

We are looking into air app issue with 10.7.2. I will let you know once we have a solution for this.
Let me know if you are stuck due to unavailability of some of your offline work, i can help you extract that info and you can work online until we fix this.
Just send an email to me at 'ratnesh at adobe dot com' with your username.

thanks
ratnesh

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24. milesfrompercection,

Jan 17, 2012 7:41 AM in reply to Ratnesh-Kumar

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Ok. Thank you for the info.

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25. milesfrompercection,

Jan 18, 2012 10:15 AM in reply to milesfrompercection

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And here is further information that actually fixed the problem. I found it on another thread dealing with air. If anyone else is having this issue try this:

Attention Mac 10.7.2 users that are crashing with Adobe AIR

We are aware of the crashing that can occur with late model Apple computers running 10.7.2 and are working closely with Apple to address this. In the meantime here are a couple of workarounds you can use:

Open System Preferences, select Energy Saver and disable Automatic graphics switching (or use a third party GPU switcher, such as gfxCardStatus and enable the Nvidia GPU)
Before launching your AIR based application, launch either Google Chrome or Mozilla Firefox.

We apologize for the inconvenience and hope to have this resolved soon.

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Problems Loading Software and Website

Jan 11, 2012 12:57 PM

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