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micfur563
micfur563
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Retail Folios in Sandbox Testing do not appear.

Jan 12, 2012 2:57 PM

Tags: #sandbox #digital_publishing_suite

Hi,

 

While doing my sandbox testing on my iPad, my free folios appear inside my Development Viewer on Newsstand on my iPad but none of the Retail Folios show up in the same Viewer even though they are published. I have submitted the viewer to Apple Connect and also submitted single issue IAP's and a subscription IAP. Anyone come across this problem before?

 

Thanks

499 Views   5 Replies   Latest reply: micfur563, Jan 16, 2012 2:49 PM
 
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    1. Bob Bringhurst,
    Jan 12, 2012 5:07 PM   in reply to micfur563
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    Are they published as "Public"?

     
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  • micfur563
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    2. micfur563,
    Jan 13, 2012 5:30 AM   in reply to Bob Bringhurst
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    They are Bob. And if I change a folio from Public/Retail to Public/Free they appear. Once I change it back to Public/Retail they disappear again. All folios (Public or Free) appear in the Adobe Viewer on my iPad. 

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    3. Bob Bringhurst,
    Jan 13, 2012 11:52 AM   in reply to micfur563
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    One possibility is that the shared secret information isn't registered. If you haven't already done so, use the Account Admin tool to specify your shared secret information for the application ID. Then sign in to the Folio Producer Organizer to make sure the shared secret info gets registered. Then try again.

     
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  • micfur563
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    4. micfur563,
    Jan 14, 2012 8:11 AM   in reply to Bob Bringhurst
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    Tried that. Even left it for 24 hrs to make sure the Shared Secret registers and still no luck. Its with Adobe support now, hopefully they can figure it out.

     
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  • micfur563
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    5. micfur563,
    Jan 16, 2012 2:49 PM   in reply to micfur563
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    Turns out the issue was I didnt have any banking, contact and tax information setup in my iTunes Connect account. This is my first paid App so hadnt set these up before. Once I populated my account with this information, hey presto, the Public/Retail folio's appeared in my developer viewer on my iPad.

     

    PS: Thanks to Chris in DPS support for spotting it.

     
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