Adobe Community: I can't open Adobe BrowserLab in Windows 7

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1. Mark Rausch,

Jan 17, 2012 4:52 PM in reply to lori1357

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It's not clear to me what's happening. Can you verify what version of Flash Player you're running ( http://kb2.adobe.com/cps/155/tn_15507.html ) and post a screenshot of what you're seeing?

Thanks,

Mark

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2. lori1357,

Jan 17, 2012 5:09 PM in reply to Mark Rausch

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Hi Mark - thanks for answering!

See how there's nothing to click?

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3. lori1357,

Jan 17, 2012 5:17 PM in reply to Mark Rausch

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Flash CS3 is what I have installed. Is that what you wanted to know?

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4. Mark Rausch,

Jan 17, 2012 5:25 PM in reply to lori1357

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Yeah, that don't look right at all. Within the grey square above the goldish square there should be a goldish colored button. I have no idea what's going on, so I'm going to have to ask a bunch of questions and have you try a few things:

Have you previously been able to successfully use BrowserLab on this machine?
If so, can you think of anything that's changed since it was last working for you?
Did you follow the link to check which version of Flash Player is installed on that machine, and can you let me know what the full version number is?
What browser name and version are you using?
Can you try using a different browser and see if that works?
Can you try rebooting your machine, clearing the browser cache, and try BrowserLab again?

Thanks,

Mark

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5. Mark Rausch,

Jan 17, 2012 5:26 PM in reply to lori1357

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Nope Follow that link from my first response and look for a version number in section #2 and tell me what number you see

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6. lori1357,

Jan 17, 2012 6:10 PM in reply to Mark Rausch

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Windows 7 (64-bit)

11.1.102.55

Thanks for the guidance.

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7. lori1357,

Jan 17, 2012 6:11 PM in reply to lori1357

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By the way, it seems to be trying to work (if I could just remember my password) in Google Chrome, so perhaps the point is moot?

I have to step away for a few hours, I'm afraid. So sorry!!!

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8. Mark Rausch,

Jan 18, 2012 10:46 AM in reply to lori1357

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If you can use it in Chrome and you're happy with using that, we can drop it here. If not, then reply to my post above with the questions and things to try and I'll do my best to get this figured out.

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9. lori1357,

Jan 18, 2012 12:13 PM in reply to Mark Rausch

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Mark, thank you! I'll just use it in Chrome and save us both the heartache.

I appreciate your being so willing to help!

Lori

Lori Kirstein

(510) 508-4708

www.LoriKirsteinDesigns.com - Art Licensingwww.Lori-Kirstein.FineArtAmerica.com

- Wall Art and Greeting Cards

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BrowserLab (read-only)

I can't open Adobe BrowserLab in Windows 7

Jan 17, 2012 4:46 PM

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