Skip navigation
Currently Being Moderated

Need Help

Dec 29, 2011 5:06 AM

I have recentley pruchased and installed adobe premier elements 10. Anyway when the installation was complete I restarted my computer and then tried out the software. I imported some videos into premier elemnts 10 and then dragged them to the timeline. I then played then tried to play the video but just got audio sound but no video playing in the box above the timeline. Does anyone know what the probem might be?

 
Replies 1 2 Previous Next
  • Currently Being Moderated
    Dec 29, 2011 5:23 AM   in reply to aleximp

    What model of camcorder is your video coming from and what format is it?

     

    When you started your Premiere Elements project, which project settings did you select? If youv'e selected the proper settings, you will NOT see red lines above the clips as you add them to the timeline. Is that the case in your project?

     

    Have you ensured you have the latest version of Quicktime, per the program's requirements?

     

    If you'd like to know how best to set up a project and get video into it, have a look at my free 8-part Basic Training tutorial series at Premiere Elements support site Muvipix.com.

    http://forums.adobe.com/thread/537685

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 29, 2011 8:39 AM   in reply to aleximp

    More file details will help

     

    Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037

    What is a CODEC... a Primer http://forums.adobe.com/thread/546811

    What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037

    .

    Report back with the codec details of your file, use the programs below

    .

    For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en

    For Mac http://mediainfo.massanti.com/

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 29, 2011 8:40 AM   in reply to aleximp

    Unfortunately non-DSLR still cameras shoot in MJPEG-MOV, a format that's difficult for a number of programs to edit, particularly Premiere Elements. Converting it to WMV only takes you farther from a solution.

     

    The ideal program for converting this type of video to an editable format (like DV-AVI) is Quicktime Pro, which costs $29 from Apple.com and is a tremendous value.

     

    You may be able to convert the file with Super, which is free, if you follow the instructions in this FAQ. But you're not likely to be able to edit it without converting it.

    http://forums.adobe.com/thread/415317

     

    BTW, make sure that any video you do shoot with the camera is 640x480. This is the best format for editing in a standard def video project.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 4:44 AM   in reply to aleximp

    Did the follow the steps precisely in the article I linked you to?

     

    Also, when you started your Premiere Elements project, which project settings did you select? If youv'e selected the proper settings, you will NOT see red lines above the clips as you add them to the timeline. Is that the case in your project?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 6:12 AM   in reply to aleximp

    There's a DV 480p setting?

     

    I'm not sure what's up. But if your footage matches your project settings for DV, you should never get red lines above the clips on your timeline until you add effects or transitions to them.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 6:29 AM   in reply to aleximp

    So no red lines above your clips?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 6:41 AM   in reply to aleximp

    Then you do not have a match between your converted video and your project settings.

     

    What happens if you select DV 4:3 rather than widescreen as your project settings?

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 7:39 AM   in reply to aleximp

    Sorry. If your file was converted in Super using the steps in the link and it still doesn't work, I'm not sure what else to do. Maybe someone else will have an idea.

     

    As I said above, Quicktime Pro will most certainly work, but I can understand you're not wanting to spend $29 to find out.

     
    |
    Mark as:
  • Currently Being Moderated
    Dec 30, 2011 8:46 AM   in reply to aleximp

    Go back to my #3 message and use an appropriate program to analyze and then post (screenshot) the details of your file(s) so people here may see what you are doing

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 2, 2012 8:41 AM   in reply to aleximp

    Screen shots are very helpful. Your problem does not seem to be the file format or your project set-up. And I assume you have the latest version of Quicktime, per the program's requirements.

     

    This solution is for version 9 but is worth a try.

    http://forums.adobe.com/thread/769303

     

    Going to the ATI or nVidia site and updating your display drivers alone often fixes these problems, by the way!

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 11, 2012 1:58 PM   in reply to aleximp

    What model is your graphics card?

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 11, 2012 2:28 PM   in reply to aleximp

    Then you don't have a graphics card at all. You have in Intel graphics accelerator built into your motherboard.

     

    So the reason you may see a moment of black is because your card and processor aren't able to keep up. (How fast is your processor?)

     

    You can try downloading the update from Intel, but it may not make much difference.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 14, 2012 8:30 AM   in reply to aleximp

    I just don't know, Alex. Sorry. There's no reason this should be happening.

     

    As I said, you can try downloading the Graphics Media Accelerator Driver from this site. It may help.

    http://downloadcenter.intel.com/

     

    But beyond that, I'm not sure what to tell you except to uninstall and reinstall the program. Sorry.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 14, 2012 12:17 PM   in reply to aleximp

    This screen dump shows you are exporting in an NTSC format. But in response 9 you said you were using a PAL preset. This is likely the cause of your red lines. You need both to be PAL (720x576) or both to be NTSC (720x480).

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 14, 2012 12:29 PM   in reply to aleximp

    Disc 1 is the correct one for your system.

     

    Cheers,
    --
    Neale
    Insanity is hereditary, you get it from your children

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 17, 2012 2:17 PM   in reply to aleximp

    It is most likely an issue with your installed graphics driver.

     

    I do not recall if you listed your graphics card/Display Adapter, or the installed video driver, but would be where I would start looking.

     

    Good luck,

     

    Hunt

     

    [Edit] Found it - Intel.

     

    Do you have a desktop, or laptop? If you have a desktop, then I would look into bypassing the integrated Intel graphics chip, and adding either an nVidia, or ATI/AMD graphics card (the power is not really something to worry about, but I would go with a recent card, for best driver support), and install the very latest driver from the mfgr's. Web site.

     

    Message was edited by: Bill Hunt - Added [Edit] and rec. to add an nVidia, or ATI/AMD card to a desktop.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 18, 2012 7:48 AM   in reply to aleximp

    I was afraid of that. Other than acquiring a new video driver from Intel, or the computer mfgr., I do not know of any way to get it updated to run PrE.

     

    Sorry for the bad news, but that total lack of driver support, is why I recommend against trying to use an Intel graphics chip for editing Video, or even Still Images with a program, like Photoshop, or PSElements.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 18, 2012 7:54 AM   in reply to Bill Hunt

    And updating the Intel graphics driver is something I recommended above. Have you tried that? (I even linked you to the download page.)

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 18, 2012 9:49 AM   in reply to aleximp

    Go to the page I linked you to above.

     

    Look at the very first thing listed under Top Recommended Downloads.

     
    |
    Mark as:
  • Currently Being Moderated
    Jan 18, 2012 11:21 AM   in reply to aleximp

    What brand of computer do you have?

     

    According to the Intel driver utility, you have a custom driver, so you need to go to your computer mfgr. (Dell, HP, Toshiba, etc.) and see if they have issued an updated, custom driver.

     

    Good luck,

     

    Hunt

     
    |
    Mark as:
1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points