Andrew,

An initial guess is that something has become corrupted with your Cache or Preferences for InDesign. I will send you instructions for your operating system. Are you on Mac or Windows, and which version?

Thanks.

Ken G. Rice

Quality Engineer

Adobe Systems

Andrew,

1. Before deleting/moving the Caches and Preferences shut down InDesign.
2. In the paths below %homepath% is just a variable that expands to something like C:\Users\andrew. I am also assuming your version of InDesign is en_US, otherwise the language_country folder may vary.
3. Caches are located here %homepath%\AppData\Local\Adobe\InDesign\Version 7.5\en_US\Caches. You can delete the folder Caches.
4. Preferences are located here %homepath%\AppData\Roaming\Adobe\InDesign\Version 7.5\en_US. Inside the en_US folder you should see folders for Composite Font, Scripts, Workspaces; and files for Color Settings, InDesign Defaults, and PlugInConfig.txt. You can either delete the en_US folder and its contents, or move it to another location if there are pieces of it you want. If you have created custom workspaces or panel layouts in InDesign , and do not want to have to recreate them you can save the Workspaces folder.
5. Launch InDesign.
6. Both Caches and Preferences defaults will be automatically re-generated when InDesign launches.

Let me know if this fixes being able to sign in to CS Live. If not, the next step will be to modify a Registry entry to increase the logging level for CS Live and have you email the logs.

Ken

Andrew,

Are you able to sign in with just your Caches removed?

Rather than delete it, move it to your Desktop (or somewhere else that is convenient). Then launch InDesign and see what gets generated, and also if you can now sign in.

Ken

Andrew,

All right, we will move on to capturing the logs.

1. Close InDesign.
2. Open the Registry Editor and go to HKEY_CURRENT_USER/Software/Adobe/CSXS2.5Preferences/LogLevel. Change the LogLevel from 1 to 6.
3. Launch InDesign and try to log in to CS Live.
4. The log file is located at %homepath%\AppData\Local\Temp\CSXS2.5-IDSN.log.
5. Zip up CSXS2.5-IDSN.log and email it to kenrice@adobe.com.
6. You can switch the LogLevel back to 1 in the Registry.

Ken

Andrew,

That is fine, no need to apologize. Here are the step:

1. Click on the round Start button in the bottom left of your screen.
2. Click in the Search box and type 'regedit' and you should get a result for 'regedit.exe'. Press the Enter key.
3. Click the Yes button for the User Account Control dialog.
4. Now the Registry Editor should open. It looks a bit like Windows Explorer with folders on the left and information on the right.
5. Navigate to HKEY_CURRENT_USER/Software/Adobe/CSXS2.5Preferences.
6. Double click on the LogLevel entry on the right and change the Value Data field from 1 to 6. Click the OK button.

Ken