When trying to download library books I am blocked because, when trying to authorise my tablet, adobe returns the following message.
"error activating device with adobe E_Adept_request_expired (error code 2004)"
Tried contacting adobe by phone and by chat and just get passed on - no help at all. Have contacted Overdrive who insist that adobe is at fault.
Initially when I first got my tablet(arnova 10G2) last November all worked well with library downloads etc until a few days ago. I had to reset my tablet with a factory upgrade and I now have this problem. I have reinstalledall necessary files (ADE comes preloaded)have checked and rechecked all settings to no avail. Adobe just refuses to co-operate. I there anyone out there please who can assist.
PS I've even had problems trying to log in to this site despite having been a customer of adobe for more than 15 years
There night be a couple of things going on here.
First, the Arnova 7e G2 Touch tablets are supported, but yours is not in
the list of Supported Devices.
Even if the manufacturer pre-loaded ADE on your tablet, that doesn't mean
it works. ADE operates under Windows and MAC OS. I am not aware that it
operates under a tablet OS.
Hi, thanks to Jim Lester and Frustrated in AZ for your replies. As mentioned in my original post the Adobe message returned is:- "error activating device with Adobe. E_Adept_Request_Expired(error code 2004). When first using and setting up the tablet Adobe was required to authorise the tablet with a DRM licence.
I assume this message that I now receive relates to this (the expired bit).I have checked and double checked date and time etc. To explain further, ADE is NOT required to download library books as the Overdrive Books app is used for this, the app being supplied by the library. Having contacted Overdrive Books, they also suggest that it is a date time problem and can offer no further suggestions. Now, trying to overcome this problem I tried to reinstall the Arnova update in the normal way and now find that I cannot even do this, I cannot reinstall the update. Copying to the root in the normal way results in the update file being stored in the root but not able to install from this point. So it now seems to me that the original update installation may have caused the problem so, how can this be overcome. Any suggestions at all will be most welcome. Thanks.
Hi again, further to the last post above I forgot to mention my attempts to reinstall. As the normal install message does not pop up I I have tried clicking on the file to try to install and get the message " problem parsing package.Ttried changing the file name to APK instead of img with the same message result.
Well the advice from Overdrive was good advice. The only reason that you will get the 'Request Expired' error message from the adobe activation server is if the time is incorrect on the client. The installs and uninstalls are most likely just red herrings (unless they are messing with the time settings on your tablet).
Keep in mind that this is not just the time, but also the timezone and date that may be incorrect. I would suggest opening a web browser on the device and going to http://www.timeanddate.com/ to make sure that it agrees with the time (and date) on your device, for the timezone you have the device set at. Note that this is not a down to the second requirement, but you do need to be within at least 5 minutes.
Hi, thanks for all of your advice. I have found the answer - I needed to deactivate my device and then reactivate it. This was not easy because my e-reader, Overdrive Media has no procedure for this. I seached the forums and came up with the following - a method to deactivate the Kobo reader. Tried this and it worked. Also found another method for the Aldiko reader software - but this did not work for me but may help someone else
Hi all. If you are having problems activating, invariably the answer is that you have reached the maximum actvations allowed by Adobe. To rectify this contact Adobe support and request that your device activation be put back to zero. They will do this instantly if you are using the chat option. As for deactivating a device - you will only need to do this if you no longer wish to use the device with Adobe authorisations.