Adobe Community: How can I send an online pdf by email (complete form)

185 posts
Nov 23, 2008

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1. JR_Boulay,

Jan 22, 2012 4:42 AM in reply to max.cady

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HI,

you didn't read this page carefully, since it also gives the answer:

"Beginning with Acrobat 7.0, the code below would have to be executed in a privileged context if thebUI parameter (set to false) is to be honored."

==> http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/wwhelp/w whimpl/common/html/wwhelp.htm?context=Acrobat9_HTMLHelp&file=JS_API_Ac roJS.88.505.html

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2. max.cady,

Jan 22, 2012 5:17 AM in reply to JR_Boulay

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Hi thanks for your reply. I did read this passage and as I posted above I have enabled the javascript execution privileges but unfortunately to no avail.

If I use the normal submit by email button method I am getting an error message that one of the recipient's email addresses can't be resolved (no matter what email I am using). This does not happen in Windows XP so it is most likely windows 7 related (and it is not only on my PC so it doesn't seem to be a problem of a specific PC configuration)

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3. max.cady,

Jan 22, 2012 5:25 AM in reply to max.cady

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The problem seems to be with Acrobat Reader. I found this thread describing exactly the same problem with a form created in another program but sent with Acrobat Reader. If the form is sent with another pdf Reader it is reported to work fine:

http://community.nitropdf.com/nitropdf/topics/e_mail_adress_correct_bu t_nitro_pdf_does_not_send

My form is created with Acrobat X ... but it can't be sent by email using Acrobat Reader

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Nov 23, 2008

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4. JR_Boulay,

Jan 22, 2012 5:46 AM in reply to max.cady

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I have enabled the javascript execution privileges but unfortunately to no avail.

Privileged context is something more elaborate than a single checkbox in Preferences:

http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/JS_API_A croJSPreface.87.6.html

and

http://livedocs.adobe.com/acrobat_sdk/9.1/Acrobat9_1_HTMLHelp/JS_API_A croJS.88.167.html

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5. max.cady,

Jan 22, 2012 7:02 AM in reply to JR_Boulay

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Hmm ... what do you mean with "more elaborated". The page you are quoting says

Beginning with Acrobat 7.0, execution of JavaScript through a menu event is no longer privileged. You can execute security-restricted methods through menu events in one of the following ways:
By opening the JavaScript category of the Acrobat preferences and checking the item named “Enable Menu Items JavaScript Execution Privileges”.

This is exactly what I have done. What else do you think needs to be considered? And why is it working in windows xp but not in windows7?

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6. Gilad D (try67),

Jan 22, 2012 7:04 AM in reply to max.cady

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This only applies when you're executing the code "through menu events" (ie: through a menu item added by a folder-level script to the GUI of Acrobat, either by using app.addMenuItem() or app.addToolButton()), and you are executing it from a document-level script, which is not the same at all.

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7. GKaiseril,

Jan 22, 2012 7:18 AM in reply to Gilad D (try67)

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With Acrobat/Reader 10.1.1. update, Adobe has changed the location where trusted functions are located. There is a folder for Adobe products for scripts that requires special privileges.

User JavaScript Changes for 10.1.1 (Acrobat | Reader)

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8. JR_Boulay,

Jan 22, 2012 7:25 AM in reply to Gilad D (try67)

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This only applies when you're executing the code "through menu events" (ie: through a menu item added by a folder-level script to the GUI of Acrobat, either by using app.addMenuItem() or app.addToolButton()), and you are executing it from a document-level script, which is not the same at all.

++

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9. max.cady,

Jan 22, 2012 7:31 AM in reply to GKaiseril

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Thanks for your reply. I am not a programmer but have bought a several hundred dollor program because I want to create interactive web forms.

Actually I didn't want to use javascript in the first place but an action button.

According to the Acrobat Website this should be an option

http://help.adobe.com/en_US/acrobat/pro/using/WSBB6EF75F-BC3D-4094-B78 7-FB76DAE1EBDC.w.html

However, it doesn't work in Windows 7

In order to find another solution I have used the adobe example javascript and I am struggeling for days to get it work.

Where can I find a tutorial that doesn't require advanced programmer skills in order to use the program?

A sample file and a short note if some preferences of the program should be changed.

Thanks in advance for any help on this.

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10. max.cady,

Jan 22, 2012 7:58 AM in reply to GKaiseril

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With Acrobat/Reader 10.1.1. update, Adobe has changed the location where trusted functions are located. There is a folder for Adobe products for scripts that requires special privileges.

User JavaScript Changes for 10.1.1 (Acrobat | Reader)

The link refers to files and folders on the local PC. What I want to achieve is sending a webform (in the internet) by email. I don't think that these changes where Adobat has placed any files on the PC make a difference to webforms. I can change the files on my local PC but not on the PCs of the people who are supposed to fill in the form. I have installed a fresh Acrobat X and there are no old folders from which I could move any previously used javascripts.

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11. Gilad D (try67),

Jan 22, 2012 8:04 AM in reply to max.cady

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It has nothing to do with your version of Windows. Bottom line is this: you

don't need any scripts.

Just add a button with the "Submit a form" action, and as the URL you can

use this syntax:

mailto:me@server.com?subject=subject line&body=this is some text

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12. max.cady,

Jan 22, 2012 8:30 AM in reply to Gilad D (try67)

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Thanks for your reply. But this is what I tried at the first place.

If I do so it won't work if I open the form on a windows 7 machine. Then I will get the error message that "one of the recipients email addesses can't be resolved" (advanced adobe reader options are enabled).

It does work if I open the webform on a windows XP machine.

(same error as described here by another person http://community.nitropdf.com/nitropdf/topics/e_mail_adress_correct_bu t_nitro_pdf_does_not_send when the form is opened with acrobat reader)

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13. Gilad D (try67),

Jan 22, 2012 8:31 AM in reply to max.cady

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Sounds like the email address you're using is not valid. Could you post the

entire string you entered into the URL field?

Also, what's the default email client on both machines?

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14. max.cady,

Jan 22, 2012 8:33 AM in reply to Gilad D (try67)

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I tried several email addresses and added nothing more but mailto:myname@gmx.net

(I tried some other mails too no special characters involved)

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15. Gilad D (try67),

Jan 22, 2012 8:34 AM in reply to max.cady

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And the email clients?

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16. max.cady,

Jan 22, 2012 8:35 AM in reply to Gilad D (try67)

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First I set thunderbird as default email program. Then I tried live mail but the same result.

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17. Gilad D (try67),

Jan 22, 2012 8:37 AM in reply to max.cady

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Could be an issue with the MAPI setting of these applications.

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18. max.cady,

Jan 22, 2012 8:41 AM in reply to Gilad D (try67)

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On the xp machine the form will open with outlook express even though default email is thunderbird. This is why I installed and tried to get it to work with live mail. But it didn't make a difference.

It's not only at my windows 7 machine but others can't send the form too with windows 7.

I am wondering ... is there anybody who has a webform where send by email works on windows 7?

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19. Gilad D (try67),

Jan 22, 2012 8:42 AM in reply to max.cady

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Have a look at this page to make sure your Thunderbird is MAPI-compliant:

http://kb.mozillazine.org/Default_mail_client

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20. max.cady,

Jan 22, 2012 9:08 AM in reply to Gilad D (try67)

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Thank you so much for taking the time to investigate this issue. I have checked thunderbird settings according to the referenced page and thunderbird is set up correctly as default mail client.

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21. max.cady,

Jan 22, 2012 9:32 PM in reply to max.cady

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I have uploaded a test-webform. May I ask those who are reading this to test if you are able to send it with Acrobat Reader (not Acrobat Pro) (especially if you are on a windows 7 machine)?

According to my tests it works fine on windows XP and Linux but always fails in windows 7

http://killerthemes.de/form/webform.pdf

Thank you in advance!

p.s. the send button is a simple action button submit form with a mailto:myemail@example.com and extended reader functions enabled.

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22. max.cady,

Jan 23, 2012 10:29 AM in reply to max.cady

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Anybody with windows 7 who can confirm receiving an error message?

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23. Brucek81,

Jan 23, 2012 11:20 AM in reply to Gilad D (try67)

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@try67...I am waiting for my Adobe Acrobat X Pro to arrive...Will I be able to create a fillable form and export it to Constant contact? Thanks

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24. Gilad D (try67),

Jan 23, 2012 12:13 PM in reply to Brucek81

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I don't know what "Constant contact" means...

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25. Brucek81,

Jan 23, 2012 12:58 PM in reply to Gilad D (try67)

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It's an online email service

ConstantContact.com

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26. Brucek81,

Jan 23, 2012 1:00 PM in reply to Gilad D (try67)

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I guess I'm talking in general for any email service. If I attach a PDF with a fillable form to an email will the recipient be able to open the PDF, fill it out, and email it back to me?

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27. Bill@VT,

Jan 23, 2012 1:54 PM in reply to Brucek81

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It all depends on what the user is using. If Reader, you have to activate Reader Rights before they can save the form.

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28. Brucek81,

Jan 23, 2012 2:05 PM in reply to Bill@VT

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I'm assuming that most people will have reader - hope! Will preview in Mac work the same way?

Thanks for the pointer.

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29. max.cady,

Jan 23, 2012 2:12 PM in reply to Brucek81

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Nobody with windows 7 here who can tell me if they are receiving an error message if sending this form?

http://killerthemes.de/form/webform.pdf

please let me know ... thanks!

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30. Phillip Jones,

Jan 23, 2012 2:13 PM in reply to Brucek81

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And if your are using Apple's Preview you've just screwed up the form.

Preview is okay for looking at regular PDF's but it’s a death knell for any PDF Forms

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31. Phillip Jones,

Jan 23, 2012 2:15 PM in reply to Brucek81

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Brucek81 wrote:

I'm assuming that most people will have reader - hope! Will preview in Mac work the same way?

Thanks for the pointer.

Noooo! it will screw up the Form I am a Mac User and Preview will screw up forms. It great to view PDF's but not forms.

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32. max.cady,

Jan 23, 2012 2:18 PM in reply to Phillip Jones

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I am trying to solve my problem, this is why I opened this thread.

Could anybody be so kind answering my question and tell me

if they are receiving an error message if sending this form?

http://killerthemes.de/form/webform.pdf

please let me know ... thanks!

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33. Phillip Jones,

Jan 23, 2012 2:44 PM in reply to max.cady

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Okay I've filled out your form using Reader and saved to desktop then sent by SeaMonkey to you. SeaMonkey, Thunderbird, and PostBox (Gecko based) email/News all use the very same identical mBox format that Apple Mail does, always have. Yet Adobe refuses to support Mozilla Based products.

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34. max.cady,

Jan 23, 2012 2:53 PM in reply to Phillip Jones

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Thenks for helping. This all is somewhat frustrating. How can a product that caims being able to create mailable forms refuse tu support wiedely used email clients?

A friend told me that he had problems sending the form with chrome while it worked fine in firefox.

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35. Bill@VT,

Jan 24, 2012 8:45 AM in reply to max.cady

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Requesting the use of the desktop e-mail package, I get the error. This is for Win7 with AA9. My desktop e-mail is Pegasus. It may be an issue with Pegasus access to the system. However, I can select a file, right click, and send to Pegasus with no problem. I am not sure the latter requires MAPI and that may be an issue. I tried it from MS WORD 2007 and selected the send option in the file menu and got a message that I had to have MS Exchange installed to send the file and got an error. I tried a create PDF and e-mail with PDFMaker in WORD 2007 and that worked fine.

I might try the form on another machine later: Tried VISTA with AA8 with the same results when I try to use the default e-mail package. XP with AA7 was alos a problem. With the latter I also right clicked and downloaded the form to try it in Acrobat directly, not just the browser. Again, it failed. All of these were set to work with the default e-mail client. I then tried the custom submit in AA7 that saved the FDF file and gave instructions of what to put in the header and body of an e-mail to attach the FDF file to. That worked, but the direct interaction with the e-mail package failed in all cases. It may all be an issue with my e-mail (Pegasus) or MS, or even Acrobat. I have no clue and try not to point fingers without more info.

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36. slinta,

Jan 24, 2012 7:34 AM in reply to max.cady

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I have windows 7, adobe pro X and adobe reader X, and thunderbird 9.01 email client.

I have a PDF form (created in lifecycle 9.0.0.2_) that is complete and is reader extended though adobe pro x.

It will send the email correctly in abobe pro x, it opens all the correct windows etc and sends, and I receive the filled out PDF form.

When I open the form in adobe reader X it opens the correct window as before, but never sends the email.

Can any one here be of some help.

Thanks

Steve

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37. max.cady,

Jan 24, 2012 12:50 PM in reply to slinta

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Sounds like the same problem I am having with Adobe Reader X. There seem to be serious flaws in Adobe Reader X regarding submit a form by email functions. How can we get adobe to correct this? I am wondering ... are there adobe representatives reading this forum?

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38. firefight16,

Jan 29, 2012 5:05 AM in reply to max.cady

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I have tried Adobe LiveCycle Designer ES 8.2 with Adobe Acrobat 9 for the first time, and I am having the same issues with sending a pdf via email. Seems to work fine on my one computer,b but it was running reader 9, my other computer was running Adobe reader 10 and would not work, both machines run WIndows 7.

I uninstalled reader 10 and just used Adobe Acrobat 9 and the second machine works great.

So now I ask my ball execetive to test the form, nobody can get it to work, sopme use Chrome or Firefox, some not. So of 6 people who tried nobody can get it to work, I have not asked what version of reader they use. But this is a complete failure, how can I use the form if it won't send a pdf by email.

I have tried the traditional email submit button and I have tried a normal radio button set to submit and entered my email address, I even read about the setting where you go into the HTML code and just change the XML, to send as PDF nothing works I gave the three buttons for all to try.

I think it must be a reader problem, and my computers now are using Acrobat they work fine.

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39. max.cady,

Forms

How can I send an online pdf by email (complete form)

Jan 22, 2012 1:44 AM

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