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Premiere Elements causes audio to drop out after 30 seconds

Jan 22, 2012 4:38 PM

I use my Desktop in my den as a DVR. After installing, Adobe Elements Premiere 10 causes Audio to drop out after 30 seconds of play back from my desktop PC thru a D-Link Router to a Sony BDP S570 Blue-Ray Certified DLNA player to a 46" SHARP LCD TV in my livingroom.

I un-install Premiere 10 and all is good. Other videos play just fine. We are talking Windows Recorded TV Show (.wtv). I use my Desktop like a DVR and have a wired network throughout the house. I go to my Tv bring up the Sony player, Select my Media Center Server, Videos, Genre, News and select the latest recorded TV broadcast. I get HD Video and Audio and monitor the display. 30 seconds into the replay no sound. I can fast forward and get sound for a bit after playback resumes then silence.

I have an open case, #182 936 011, with Adobe support but each agent I get is like reeducating a foreigner and the language barrier can be a problem.

Anyone have any input?

654 Views   4 Replies   Latest reply: Bill Hunt, Feb 20, 2012 12:56 PM
 
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  • Bill Hunt
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    1. Bill Hunt,
    Jan 22, 2012 4:51 PM   in reply to TT>
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    How is PrE being used in this setup?

     

    As PrE does not have full streaming capture, like PrPro has, with the OnLocation module, I am not sure how you are using PrE here.

     

    Good luck,

     

    Hunt

     
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  • TT>
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    2. TT>,
    Jan 23, 2012 7:13 AM   in reply to Bill Hunt
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    Thank you for your interest Bill.

     

    PrE is only installed. I do not use it for this to happen. With all it installs something gets corrupted to mess with the .WVT packets. WMV videos play ok.  I can also report recorded tv takes much longer to load with PrE installed.

    It is in the program and is an Adobe bug. As I started from a fresh Win 7 64 bit pro install with updated but no SP1.

     

    TT


     
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  • TT>
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    3. TT>,
    Feb 19, 2012 9:31 AM   in reply to TT>
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    After long waits and bringing each Help Desk operator into the modern age I finally go told it was my DLNA players problem. Not that it works fine without PrE.

    What could I expect from the helpless desk.

    I got my answer from them. They had me on hold for an hour waiting for an inquiry to the supervisor and his answer was he hung up.

    I would have been better off with another product.

    We pay our money and take our chances.

    Don't call the helpless support number if you want answers. In the end they will just be rude.

    Sorry that is just how I feel.

     
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  • Bill Hunt
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    4. Bill Hunt,
    Feb 20, 2012 12:56 PM   in reply to TT>
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    If your program is less than 30 days old, Adobe will give you a full refund. Just contact Adobe Customer Support (not Technical Support), have your S/N and invoice handy, and they will issue a full refund. Just do not let the 30 days go by.

     

    Good luck,

     

    Hunt

     
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