I have had APE 9 for about a year and recently bought a new computer. I re-downloaded it, using the original serial numbers and everything was fine. I loaded up a video successfully and everything seemed fine. I have a Sony HDR CX115 camera and use APE to edit the videos. The new computer runs Windows 7, the older one was XP. During the editing process, which normally takes a couple of hours, the machine crashed about 30 times and the message above was displayed. I resorted to saving everying minute or so, and eventually got the job done. Anyone any ideas? Have I got one of the settings wrong. Assume there's no problem about re-using the original software?
Birds with Bottle
Very little data for anyone to help... need DETAILS about your hardware and the files you are using
Most of these links are for Premiere Pro, but the IDEAS show the kind of information
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037
What is a CODEC... a Primer http://forums.adobe.com/thread/546811
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037
Report back with the codec details of your file, use the programs below... a screen shot works well to SHOW people what you are doing
For Mac http://mediainfo.massanti.com/
Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
More information needed for someone to help http://forums.adobe.com/thread/416679
Some is general about your computer and OS, some is specific to video editing
Build a Configuration file http://www.piriform.com/speccy
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
Windows Indexing is BAD http://forums.adobe.com/thread/676303
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
And the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Plus Video-Specific Information http://forums.adobe.com/thread/459220
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
Also read file troubleshooting http://kb2.adobe.com/cps/407/kb407928.html
Along with John T's links, take a look at this ARTICLE, which starts out with a checklist of things that help PrE to run best, and then goes into troubleshooting article links.
Since you have changed computers, and OS's, it is likely that you need to set things up properly on the new computer, and tune that new OS. The troubleshooting sections in that article will be very useful to you.
These are the CODECs in my computer - excuse numbering. Video types below.
Videos are referred to as AVCHD videos
Does this help?
You can install PRE on two machines so that shouldn't be a problem. But if you are planning to scrap the XP machine you would be best during the uninstall to deactivate that machine.
Have you worked through the recommended links first (especially PrE Hanging, or Crashing - Some Tips)?
Insanity is hereditary, you get it from your children
I think it's done it. Have just had a go at a new film and it didn't crash at all. Thank you. Hope I don't come crawling back next week (when I have to get the think out on YouTube).
Birds with Bottle
The problem hasn't gone away at all. Sorry for delay, but I am always too rushed off my feet to try and deal with the problem. My videos have a lot of titles - 20+ - and it always gets worse as I add titles. Yesterday I spent about an hour editing and it crashed 11 times. Any ideas?
Back up the thread, I linked to an article on PrE crashing and hanging, in Reply # 2. Down, past the initial checklist, and the discussion on tuning up the OS and system, is a trouble-shooting section, with links to other articles. Look for the one titled "Finding Clues." It shows how to use the Event Viewer to help diagnose crashes and hangs. Check your Event Viewer for those "clues." While some error and warning messages might be only gibberish code, if you find any with links, follow all of those links. The cause might be outlined in one of them.
I don't think so, because I don't know what you mean. Horizontal or vertical red lines and where are they exactly? Have never done it before - ie on my old PC, which didn't have any problems.
Here is the link to "Finding Clues:" http://forums.adobe.com/thread/446365?tstart=120
It explains the use of Event Viewer for helping diagnose crashes and hangs, plus offers some links to other useful articles.
Good luck, and hope that helps,
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