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Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing

Jan 16, 2012 10:02 AM

Hello,

 

Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing:

 

Problemsignatur:

  Problemereignisname:    APPCRASH

  Anwendungsname:    Acrobat.exe

  Anwendungsversion:    9.5.0.270

  Anwendungszeitstempel:    4f03f71d

  Fehlermodulname:    Acrobat.dll

  Fehlermodulversion:    9.5.0.270

  Fehlermodulzeitstempel:    4f03f251

  Ausnahmecode:    c0000005

  Ausnahmeoffset:    006ccadd

  Betriebsystemversion:    6.1.7601.2.1.0.256.1

  Gebietsschema-ID:    1031

  Zusatzinformation 1:    0a9e

  Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789

  Zusatzinformation 3:    0a9e

  Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789

 

Thank you very much for your help.

 
Replies
  • Currently Being Moderated
    Jan 17, 2012 3:11 AM   in reply to UQCfLM85

    Hi,

     

    Can you please provide me with some details so that I can try to resolve the issue:

     

    1. Was the crash happening before updating Acrobat to 9.5?

    2. Whether crash is happening while printing any file to PDF or printing a PDF to a physical printer?

    Is the crash happening with other files also? If its a physical printer, can you tell the printer model.

    3. What OS you are working on?

     
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  • Currently Being Moderated
    Jan 17, 2012 11:38 PM   in reply to UQCfLM85

    Could we meet for an online connect session in order to look into this issue at your machine becasue it seems to be working just fine at our end?

     

    I would appreciate if you can send out an email at atulagar@adobe.com

     

    Thanks,

    Atul Agarwal

    Adobe Systems

     
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  • Currently Being Moderated
    Jan 18, 2012 8:23 AM   in reply to UQCfLM85

    Thanks for the detailed inputs. I believe it has got to do something with incorrect installation.

     

    Please try Help-->Repair and it should resolve the problem.

     

    Thanks

    Atul

     
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  • Currently Being Moderated
    Jan 23, 2012 8:45 AM   in reply to UQCfLM85

    I do have the same problem but I'm OSX 10.6.8

    I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5

    But crashes with Acrobat Pro 9.5 and Lightroom 3.6

    Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but

    it' says it isn't necesary

     

    Process:         AdobeAcrobat [6142]

    Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat

    Identifier:      com.adobe.Acrobat.Pro

    Version:         9.5.0 (9.5.0)

    Code Type:       X86 (Native)

    Parent Process:  launchd [178]

     

     

    Date/Time:       2012-01-23 17:35:51.285 +0100

    OS Version:      Mac OS X 10.6.8 (10K549)

    Report Version:  6

     

     

    Interval Since Last Report:          573578 sec

    Per-App Interval Since Last Report:  318700 sec

    Per-App Crashes Since Last Report:   1

    Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F

     

     

    Exception Type:  EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000

    Crashed Thread:  0  Dispatch queue: com.apple.main-thread

     
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  • Currently Being Moderated
    Jan 25, 2012 8:27 AM   in reply to UQCfLM85

    The update to Acrobat 9.5 created similar printer problems for me -- everything was fine until I tried to use Acrobat. On Windows 7 I did a system restore and was able to print from Word, Firefox, and other programs UNTIL I tried to open and use Acrobate to print a PDF. Then my printing sub-system was shot. I got the same "Before you can perform print-related tasks such as page setup or printing a document, you need to install a printer." error message and then a Windows error mesage mentioning that the print spooler isn't started. But that is only a symptom -- the problem here is the Acrobat 9.5 update. I did another System Restore and am again able to print from all other programs but I will not use Acrobat until another update is pushed out that corrects this critical flaw. Or if someone can tell me a legitimate way to avoid this from happnening again when I use Acrobat.

     
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  • Currently Being Moderated
    Jan 25, 2012 9:44 AM   in reply to citygarage

    Try deleting the adobe pdf printer and repair Acrobat ( from control panel in case of windows).
    One more thing to ask, is the printer you are trying to print a Network printer ?

     
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  • Currently Being Moderated
    Jan 25, 2012 10:01 AM   in reply to Nikhil.Gupta

    Thank you -- I will try this and see what happens. No, the printer is

    local (attached via a USB cable).

     
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  • Currently Being Moderated
    Jan 26, 2012 12:07 AM   in reply to Nikhil.Gupta

    I am sorry, but this did not solve the problem. After completing the

    Repair and restarting my computer I was able to print successfully from

    MS Word and other programs. Once I opened Acrobat and attempted to print

    my printing functionality was ruined and only a Windows System Restore

    brought back my ability to print from other programs. I am now afraid to

    print any PDFs or use the PDF printer driver at all.

     

    Nikhil.Gupta said on 1/25/2012 9:44 AM:

    >

          Re: Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when

          printing

     

    created by Nikhil.Gupta <http://forums.adobe.com/people/Nikhil.Gupta>

    in /Printing & Prepress/ - View the full discussion

    <http://forums.adobe.com/message/4164501#4164501>

     

     
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  • Currently Being Moderated
    Mar 16, 2012 12:26 PM   in reply to UQCfLM85

    I had similar problems after the latest Adobe update.  I was not able to print from a web browser, email, Office, or Acrobat.  I also received the "you must install a printer" error message.  When I looked in the Control Panel for installed printers the Control Panel itself froze and was unable to open up the printers folder.  At times, Office documents would not even open to begin with.

     

    This occurred on a machine running Acrobat 9 Pro, with Windows 7 (that also has the most recent Acrobat Reader plugin/update for Firefox).  The same problem also occurred on several machines in our office running the latest, most updated Acrobat Reader software.

     

    We ended up having to boot into safe mode and remove Acrobat from the list of startup items.  The problem so far has not resurfaced since removing Acrobat from the list of startup programs.

     

    There is definately an issue that was replicated here on several machines with the latest update.

     
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