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fearnosurf2 Calculating status...

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Unable to sign in creative cloud

Jan 18, 2012 7:39 PM

i can log in fine on the website, however all i get is a blank screen when i try it from inside Proto.

7013 Views 38 Replies Latest reply: fearnosurf2, Feb 16, 2012 5:12 PM

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1. fearnosurf2,

Jan 19, 2012 4:58 PM in reply to fearnosurf2

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hello? wth, adobe either assist me with answering my question or refund my money.

ive uninstalled and reinstalled and confirmed this is happening with all adobe apps. i have plenty of errors in my logs.

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2. Kim Isola,

Jan 19, 2012 5:50 PM in reply to fearnosurf2

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Hi fearnosurf2,

I'm really sorry that's happening. Can you please share a few more details to help troubleshoot:

-What tablet/OS are you running Proto on?
-Which other tablet apps are you trying this with?
-You mention logging in from the website works fine, can you clarify if you're doing that on your tablet or desktop computer, and which browser you are using?

Thanks in advance for providing the extra detail.

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3. fearnosurf2,

Jan 19, 2012 7:36 PM in reply to Kim Isola

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hi Kim, thanks for the response.
-Asus Transformer Prime
-Andriod 4.0.3 (ICS)
-Adobe Photoshop Touch
-Ican login to the creative cloud using the default Andriod web browser, Safari on my mac & IE on windows.

Proto works fine up until the point when I try to login to the creative cloud from the App itself, whether i try this from the main screen bu clicking the link icon or from settings& preferences. i get the login window, i enter my info and get the small 4 color animated boxes, they disappear and im stuck with a white box.

ive uninstalled and reinstalled several times, including rebooting.

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4. Kim Isola,

Jan 21, 2012 12:47 PM in reply to fearnosurf2

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Hi fearnosurf,

Thanks very much for this detail-- definitely an issue there. I'm going to get help from the product team and someone will post back here with more info.

Thank you again for calling our attention to this and providing the info for troubleshooting.

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5. fearnosurf2,

Jan 22, 2012 12:42 PM in reply to Kim Isola

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as a long time user of adobe for my development platform this is frustrating to be beta testing a product i paid for.

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6. Kim Isola,

Jan 22, 2012 1:26 PM in reply to fearnosurf2

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Hi fearnosurf2,

Yes, I understand and agree. I'm very sorry about this. I can tell you the product teams think this is an issue with the tablet apps running on ICS (Android 4.0), and will require an update to the tablet apps. I will post again when we have more details.

Thank you again for posting.

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7. justbingit,

Jan 23, 2012 6:27 PM in reply to fearnosurf2

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Hi fearnosurf2,

I just sent you an email. Feel free to respond to it.

Thanks,
Bing

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8. Marc Niola,

Jan 26, 2012 5:45 PM in reply to fearnosurf2

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I'm having same problem with the same tablet. I just brought a new
-Asus Transformer Prime running
-Andriod 4.0.3 (ICS)
and brought Proto and have the same problem as fearnoserf2

Proto works fine up until the point when I try to login to the creative cloud from the App itself, whether i try this from the main screen bu clicking the link icon or from settings& preferences. i get the login window, i enter my info and get the small 4 color animated boxes, they disappear and im stuck with a white box.

Does anyone have a solution?????

I actually brought the tablet so I can run Proto and now I can't upload to cloud so I can import into DW.... very disappointing...

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9. Marc Niola,

Jan 26, 2012 5:47 PM in reply to justbingit

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Hi Justbingit... did your email have a solution??? I'm looking for a answer to this problem???

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10. Marc Niola,

Jan 26, 2012 5:57 PM in reply to Kim Isola

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Hi Kim, any updates yet.... I'm having same problem as fearnosurf2

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11. Kim Isola,

Feb 16, 2012 8:49 AM in reply to Marc Niola

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A new version of Adobe Proto 1.1.0 is now available on the Android Market. This free update includes:

Bug fixes, including a fix for a problem with sign in to the Creative Cloud from tablets running Android 4.0.
Addition of a refresh button in Preview mode, to address preview rendering issues

You can find the update on the Android Market:
Adobe Proto 1.1.0 update

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12. Marc Niola,

Jan 26, 2012 6:38 PM in reply to Kim Isola

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Hi Kim thank for reply. Can you give us a timeframe? And don't you think
Adobe should put a disclaimer on the Android Market too avoid future
frustrations from other users. Its hard to understand how Adobe don't plan
to be ICS compatible.

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13. Kim Isola,

Jan 26, 2012 6:48 PM in reply to Marc Niola

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Hi Proto_Problems,
No specific timeframe yet, but we can say soon. Yes, agreed on the Android Market notice. I will post here again with updates as soon as we have it.

Thank you.

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14. Marc Niola,

Jan 26, 2012 6:51 PM in reply to Kim Isola

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You can't say days, weeks or months? Cmon some info would be nice. Adobe
didn't find out about this today.

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15. cancelmoria,

Jan 28, 2012 4:17 PM in reply to Marc Niola

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ASUS transformer prime, Android V4.0.3
Same problem with Debut, cannot log in Creative cloud. But I strangely logged in successfully with Photoshop Touch...

I first installed Photoshop Touch, logged in successfully in Creative Cloud
Uploaded some docs in Creative Cloud
Installed Debut, and failed to log in Creative Cloud

Hope Adobe will find a solution very soon...

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16. Marc Niola,

Jan 28, 2012 4:42 PM in reply to cancelmoria

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Hi Cancelmoria, i feel your dissappointment ..... im hoping this gets fixed very, very soon. i only downloaded Proto, and want to get the rest of the Touch App, but have to wait for problem with cloud to be fixed. maybe i should return my Prime ........... "not"

I can't believe Adobe don't see this coming and won't offer an explanation why or when it will be fixed. Disappointed is an understatement.

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17. Takashi Morifusa,

Feb 1, 2012 2:22 PM in reply to Marc Niola

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Hi Proto_Problems,

It seems like Asus Transformer Prime comes with Android 3.2 Honeycomb.
Where did you get ICS from?

Thanks!

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18. Marc Niola,

Feb 2, 2012 1:03 AM in reply to Takashi Morifusa

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@ Takashi Prime updated to 4.0 automatically out of the box.

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19. Marc Niola,

Feb 5, 2012 1:58 PM in reply to Kim Isola

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We now know "soon" doesn't equal a week. Anything yet on when the fix for ICS will be available?

I have also checked if Adobe put a disclaimer about the problem on Andrid Market for other ICS users (like was mentioned) but there is no evidence Adobe is thinking ahead and warning users about the problem. I really want to use this product and have waited until the best tablet on the market was available only to find-out about the Creative Cloud problem. I'm so frustrated that Adobe can't even give us a timeline of progress on this issue. "Soon" can mean anything and anything means nothing.

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20. justbingit,

Feb 6, 2012 3:02 PM in reply to Marc Niola

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Hi Proto_Problems

Did you see the email I had sent you on 01/26/2012? If not, I'm going to send a follow-up.

Thanks,
Bing

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21. Takashi Morifusa,

Feb 6, 2012 8:23 PM in reply to Marc Niola

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Android 4.0 tablet comes out after Adobe release Proto back in November 2011.
Beofre we release Adobe Proto, we try our best to make it compatible using ICS beta version. Unfortunately, the release version of ICS was some issue with current version of Adobe Proto for login to Creative Cloud.

As far as I know, ASUS device is the only one ICS tablet device selling in North America at current market, we would like to make sure our updater will be compatible with upcoming major ICS devices.

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22. Slynch1234,

Feb 8, 2012 8:33 AM in reply to Takashi Morifusa

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Actually the Motorola Xoom WiFi has also been updated to 4.0.

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23. Takashi Morifusa,

Feb 8, 2012 8:49 AM in reply to Slynch1234

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We just get the device and currently working on testing compatibility for next updater.

Thanks,
Takashi

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24. Marc Niola,

Feb 8, 2012 12:14 PM in reply to Takashi Morifusa

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Tks for the update Takashi.... any idea on the turn around time for this update and when we can expect the update to hit the Andriod market.

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25. Takashi Morifusa,

Feb 16, 2012 8:57 AM in reply to Marc Niola

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It's now avaiable!

Thank you for your paitent.
If you have any issue, please let us know.

Thanks,
Takashi

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26. Marc Niola,

Feb 16, 2012 11:04 AM in reply to Takashi Morifusa

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Hi Takashi, I just tried to log into the Creative Cloud from my Android 4.0
(ICS), ASUS Transformer Prime with no success. After entering my username
and password there is a empty grey box with thick white border. The cancel
and upload buttons at the bottom are also grayed-out.

Please advise when I can expect to have access to creative cloud.

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27. Takashi Morifusa,

Feb 16, 2012 11:20 AM in reply to Marc Niola

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Can you try to login to Creative Cloud from Settings?

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28. cancelmoria,

Feb 16, 2012 11:22 AM in reply to Marc Niola

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Login always impossible with Adobe Debut. Are all online softwares suite updated the same time with Creative Cloud login or one by one ?

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29. cancelmoria,

Feb 16, 2012 11:29 AM in reply to cancelmoria

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Tried to login via settings without success, Asus Transformer Prime, Android v4.0.3

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30. Slynch1234,

Feb 16, 2012 11:36 AM in reply to Takashi Morifusa

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Takashi Morifusa wrote:

Can you try to login to Creative Cloud from Settings?
It worked for my on my Xoom, it is just extreamly slow.

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31. Takashi Morifusa,

Feb 16, 2012 11:36 AM in reply to cancelmoria

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Hmmm.

Can you log in from Browser?

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32. cancelmoria,

Feb 16, 2012 11:51 AM in reply to Takashi Morifusa

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Yes login is ok from the browser of my Asus

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33. Marc Niola,

Feb 16, 2012 3:22 PM in reply to Takashi Morifusa

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I tried to log-in through setting and the same problem. large empty gray/white box appears after in entere my username and password. I am able to log-in to creative cloud from my browser.

@Cancelmoria---- can u log into creative cloud from Proto?????

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34. Marc Niola,

Feb 16, 2012 3:45 PM in reply to cancelmoria

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It works!!!!_!!
Just needed to update. Tks for the help !!!!!!

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35. cancelmoria,

Feb 16, 2012 4:07 PM in reply to Marc Niola

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@Proto_Problems Did you update Proto from the market ? There is nothing for Debut actually...

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36. Takashi Morifusa,

Feb 16, 2012 4:30 PM in reply to Marc Niola

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Glad to hear that!
We are working on Adobe Debut ICS updater now.

Thanks.

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37. Slynch1234,

Feb 16, 2012 4:31 PM in reply to cancelmoria

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@cancelmoria are you saying that you cannot log in from proto or debut?

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38. fearnosurf2,

Feb 16, 2012 5:12 PM in reply to fearnosurf2

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Confirmed and tested. Thanks for the fix y'all!

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