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Vida S
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Contribute needs to remove the administrative settings

Jan 6, 2011 8:41 AM

Starting today, I lost my administrative connection to my website. When I try to connect again, I get these messages:

 

The administrative settings for ... are invalid. To continue connecting to the website, Contribute needs to remove the administrative settings, including users and roles. Are you sure you want to continue?

 

 

I have never seen this message before. How can I reconnect to my website without having Contribute remove my adminstrative settings? Or is there a way to save my settings and restore later?

907 Views   4 Replies   Latest reply: chris ballet, Jan 27, 2012 1:29 AM
 
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  • chris ballet
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    1. chris ballet,
    Mar 24, 2011 1:44 AM   in reply to Vida S
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    Hello, exactly this happened to me too today.

    My administrator didn't move the website but when I start to connect my Contribute CS4 it asks me at the very end if I want to remove the administrative settings, etc.

    But I am not sure what to do, as well my Administrator not either.

    It works on other PCs, but not on the new one.

    Did you find out a solution meanwhile for that?

    Sorry to border, but I am in Tokyo and almost nobody can help me here!

     
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  • pixelfixel
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    2. pixelfixel,
    Jan 26, 2012 2:51 PM   in reply to Vida S
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    Hmm. I need an answer to this as well. Did you receive any answers?

     
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  • Dominic Michael
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    3. Dominic Michael,
    Jan 26, 2012 10:16 PM   in reply to chris ballet
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    This happens because you have moved to site to new host, the host name and the IP address will differ from the one saved in the cthubxxxxx.csi file inside _mm folder in the site. Or the IP address is not static and got changed.

    Solution 1: Click Yes (All the adminitrative settings will be removed). And Administer the site again, create new roles and configure the role settings accordingly.

    Solution 2: If you have access to the server, Open the cthubxxxxx.csi file inside _mm folder of your site and replace the old hostname and IP address with newer one. Then reconnect.

     

    Hope this solves your problem.

     
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  • chris ballet
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    4. chris ballet,
    Jan 27, 2012 1:29 AM   in reply to pixelfixel
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    I didn't  move my site to a new host, it just wrote it and I don't know why.

    In my case I asked for a setup key from the administrator which I used

    when I set up contribute.

    I clicked on the attachment from my administrator with the key and the

    rest was done by itself and I was again connected.

    Hope this helps...

     

     
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