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jporme
jporme
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Push Notifications

Jan 24, 2012 1:55 AM

Our app is on Newsstand, and I clicked 'Notify' on our Folio Producer panel to inform our customers about the new issue.

 

However, I haven't seen a PN on my own iPad yet - it has been a day.

 

Any ideas?

1720 Views   18 Replies   Latest reply: jporme, Feb 1, 2012 12:50 AM
 
Replies
  • MC_Hecht
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    1. MC_Hecht,
    Jan 24, 2012 4:05 AM   in reply to jporme
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    Hi,

     

    i thought the push notification will be send automatically!? Today apple approved the new issue of our magazin and i

    add a new issue in newsstand (iTunes Connect). When i build the app i enabled the "Apple Push Notification service"

    in iOS Provisioning Portal. I thought thats enough!?

     

    But if it is, what does the "notify" Button in "DPS / Folio Produce / Organizer" mean? This Button appears some days

    ago. I never saw it before!?

     
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  • John J Metzger
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    2. John J Metzger,
    Jan 24, 2012 9:14 AM   in reply to MC_Hecht
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    With this release of the tools we pulled the notification functionality apart from the publish operation. Apple has a rule for newstand apps that limits the number of push notifications an app can recieve to once every 24 hours. We decided to let users explictly decide when to send that notification instead of doing it on every publish to ensure that they control exactly when the notification is sent.

     
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  • jporme
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    3. jporme,
    Jan 27, 2012 3:21 AM   in reply to John J Metzger
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    Hi John

     

    Thanks for your reply.

     

    However, despite checking and double checking my iPad settings for enabled notifications; checking the app viewer set up to ensure that PNs are enabled (they are) and finally hitting 'Notify' on Folio Producer this morning (having uploaded and had a new issue accepted) - still no PN.

     

    Is there a wider problem here or am I missing something?

     

    Thanks in advance

     
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  • MC_Hecht
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    4. MC_Hecht,
    Jan 27, 2012 3:24 AM   in reply to jporme
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    I've got the same problem...

     
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  • Bob Bringhurst
    3,436 posts
    May 29, 2007
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    5. Bob Bringhurst,
    Jan 27, 2012 12:19 PM   in reply to MC_Hecht
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    Push notifications for Newsstand only trigger a background download at this time. They do not add a red badge to the Newsstand icon.

     
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  • Mike Lipson
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    6. Mike Lipson,
    Jan 27, 2012 5:36 PM   in reply to Bob Bringhurst
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    Bob -

     

    So is that one "Push" per 24 hours as well?

     

    Or does every click on notify initiate a new push?

     

    Also when might we see the build out of advanced notification services so Pro version publishers can send messages as Enterprise users are able to do now?

     

    Thanks

     

    Mike

     
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  • John J Metzger
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    7. John J Metzger,
    Jan 27, 2012 5:54 PM   in reply to Mike Lipson
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    The sending of notifications is under your control. Just know that newstand apps only allow 1 notification through to the app every 24 hours. We don't prevent users from hitting the notification button more often as it may be useful for non newstand enable apps.

     

    Adobe doesn't have any plans to add messaging to our notification service. We only support notification for background download for newsstand and badges for non newstand applications. Enterprise customers have the ability to call their own notification service if they want additional notification functionality.

     
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  • jporme
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    8. jporme,
    Jan 30, 2012 1:15 AM   in reply to John J Metzger
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    Hi John and Bob, thanks for your help on this.

     

    Sorry for being dim, but what do you mean by 'background notification'?

     

    I don't seem to be seeing or noticing any notification whatsoever apart from once you go into the app itself. Are you saying we cannot get the alert or banner notification styles?

     

    Is this correct? If so, that's fine - I just want to know that I'm not missing something.

     

    Thanks in advance.

     
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  • Mike Lipson
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    9. Mike Lipson,
    Jan 30, 2012 10:29 AM   in reply to jporme
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    John -

     

    Sorry I should have been more explicit.

     

    Will Pro users be able to integrate 3rd party notification services - as Enterprise guys do so now - for alert and banner type messaging?

     

    Jonathan Ferman had suggested that we might see something this year. Is that now off the table?

     
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  • Mike Lipson
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    10. Mike Lipson,
    Jan 30, 2012 10:31 AM   in reply to John J Metzger
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    Can I ask a follow up on the current notification?

     

    So do we initiate a new push to Newsstand resident apps every time a folio is updated and we hit Notify?

     
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  • Klaasjan Tukker
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    11. Klaasjan Tukker,
    Jan 30, 2012 11:59 AM   in reply to Mike Lipson
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    • use of 3rd party push notification will be a DPS Enterprise only feature; this has been added in v18.
    • Every time you publish a folio and hit the 'Notify' button, it will send a push notification to the Apple push server (also for Newsstand resident apps). Apple will relay only one newsstand push notification per 24 hours.

     

    With kind regards,

     

    Klaasjan Tukker

    Adobe Systems

     
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  • Johannes Eckert
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    12. Johannes Eckert,
    Jan 30, 2012 12:04 PM   in reply to Klaasjan Tukker
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    I have a non-newsstand app on my iPad with developer push certificate and

    all, but nothing happens when I hit notify.

     

    Do I need to publish before doing that? Or can I send multiple

    notifications after publishing (regarding the 24hour limit)

     

    —Johannes

     

    (mobil gesendet)

     
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  • Klaasjan Tukker
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    13. Klaasjan Tukker,
    Jan 30, 2012 12:24 PM   in reply to Johannes Eckert
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    The folio needs to be published. With a non newsstand app, you can hit notify multiple times. The notification won't go out realtime.

    The requests are being queued and then segmented into batches before the notifications are sent to the Apple push server. I don't know what happens after that and how much time it takes..

     

    With kind regards,

     

    Klaasjan Tukker

    Adobe Systems

     
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  • Johannes Eckert
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    14. Johannes Eckert,
    Jan 30, 2012 1:19 PM   in reply to Klaasjan Tukker
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    In fact, i havent seen a notification since ages. Not of any dps

    publication. Can you confirm that you are seeing them in notification

    center and see red badges?

     

    My folio is published but no notification ever.

     

    —Johannes

     

    (mobil gesendet)

     
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  • Klaasjan Tukker
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    15. Klaasjan Tukker,
    Jan 30, 2012 1:26 PM   in reply to Johannes Eckert
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    Hi,

     

    I've received notifications for multiple DPS applications, including Bob's DPS Tips (even 3 notifications in the past couple of days) as well as notifications for "M Magazine".

     

    With kind regards,

     

    Klaasjan Tukker

    Adobe Systems

     
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  • jporme
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    16. jporme,
    Jan 31, 2012 12:50 AM   in reply to Klaasjan Tukker
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    Hi

     

    Thanks for the info. The mystery still remains - what are you actually defining a notification as? I'm seeing nothing about from the blue pop up message when you go into the app.

     

    Bob mentioned something about that with newstand you only get a 'background' notification. Like Johannes and MC, I'm not getting the alert or banner style notifications - or even a red badge on Newsstand.

     

    We just need some clarity in terms of what a notification actually is.

     

    To be clear, our app is in newsstand and I've been clicking 'notify' after the app has been published.

     

    J

     
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  • John J Metzger
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    17. John J Metzger,
    Jan 31, 2012 10:32 AM   in reply to jporme
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    Newstand apps recieve a notification that triggers a background download. This is subject to some caveats - 1 notification gets through iOS to the app every 24 hours (controlled by apple). The device has sent in a valid notification token (some devices are sending in invalid tokens, Apple rejects any attempt to send notiifcations to those devices).

     

    Non newstand apps recieve a red badge on the app that specifies the number of notifications sent. This number goes up for each notification unless the user takes some action (opens up the app, updates the library).

    Adobe's notification service does not support sending text or putting up a dialog as part of notification.

     
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  • jporme
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    18. jporme,
    Feb 1, 2012 12:50 AM   in reply to John J Metzger
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    Hi John

     

    Thanks for the reply. "Adobe's notification service does not support sending text or putting up a dialog as part of notification."

     

    So what actually does an Adobe notification do? Is it just the blue box dialogue that pops up when you open the app up?

     

    Thanks in advance

     

    Jason

     
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