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chad_johnson
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Premiere CS5.5 crashing during launch

Jan 23, 2012 2:22 PM

Tags: #problem #error #after #effects #pro #lion #mac #cs5.5 #premier #10.7.2

Hello,

 

I normally don't post but I have exhausted all my resources. When I launch Premiere the title splash graphic pops up, everything freezes and then the program just crashes. This is also happening with After Effects and Illustrator. But Photoshop, Audition, and bridge are still working fine. But if I boot into safe mode they all work...

 

I have been using CS5.5 for about 6 months with no problems at all, before I upgraded I used CS5, also with no issues.

 

I have deleted the preferences files as mentioned in numerous support discussions, I have also made absolute certain that both my Mac and CS5.5 are fully updated. I have Cleared PRAM, repaired permission, verified disk (no problems found but went ahead and fixed anyways) And I have even performed a full CS5.5 reinstall. And yet the problem persists...

 

I would also like to note I haven't added any new codecs in a few months or installed anything related to Quicktime.

 

Any help/suggestions would be greatly appreciated! Thanks!

 

 

OS X 10.7.2

2.3GHz i7

8GB of RAM

750GB HDD

1244 Views   8 Replies   Latest reply: Bill Hunt, Jan 30, 2012 8:34 AM
 
Replies
  • Harm Millaard
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    1. Harm Millaard,
    Jan 23, 2012 2:27 PM   in reply to chad_johnson
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    It has all the signmarks of some hardware failure or OS failure. Nothing Adobe related, Only MAC and whether that is related to some hardware problem or 10.7.2 problem, I haven't the faintest but it sure has nothing to do with Adobe. My gut feeling is that you may have a memory problem, because AE and PR use large amounts of memory, PS and AU only small amounts, so it may not show with these applications.

     
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  • Jeff Bellune
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    2. Jeff Bellune,
    Jan 23, 2012 3:18 PM   in reply to chad_johnson
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    Hold down Shift + Opt when launching, and keep them held until the Welcome dialog appears.  Shift clears the plug-in cache and Opt resets preferences.  I know you've deleted the prefs file, but the plug-in cache should be cleared as well.

     

    -Jeff

     
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  • chad_johnson
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    3. chad_johnson,
    Jan 23, 2012 8:18 PM   in reply to chad_johnson
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    Thanks Harm, I will be starting the Apple Hardware Test as soon as I finish this post.

     

    Jeff, thanks for the tip. I tried but without success.

     
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  • Jon Chappell
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    4. Jon Chappell,
    Jan 28, 2012 11:34 AM   in reply to chad_johnson
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    Any chance you can PM me the crash log?

     
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  • chad_johnson
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    5. chad_johnson,
    Jan 29, 2012 9:43 PM   in reply to Jon Chappell
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    Absolutely, thank you for looking at the log for me.

     

    Latest update, I ran the Apple Hardware Test and everything passed. I then uninstalled CS5.5 again, rebooted, ran the CS cleaner tool, rebooted, and then reinstalled but the problem persist. I guess my only choice at this point is to reinstall OS X and wish for the best.

     
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  • Al Bergstein
    82 posts
    Aug 8, 2009
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    6. Al Bergstein,
    Jan 29, 2012 11:24 PM   in reply to chad_johnson
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    Did you change anything in the days prior to this problem happening? New video cards, video driver upgrades? New Apple updates? New Adobe updates (G). New printer install?

     
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  • chad_johnson
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    7. chad_johnson,
    Jan 29, 2012 11:33 PM   in reply to Al Bergstein
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    Thanks everyone for the help, Jon looked over my crash log and determined it was font related. During my troubleshooting process I looked at my fonts but didn't think about running the validation tool. But after Jon looked over the log he suggested I use it. So I did and it found a bad Arial font, once removed everything worked great. Thanks again Jon!

     
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  • Bill Hunt
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    8. Bill Hunt,
    Jan 30, 2012 8:34 AM   in reply to chad_johnson
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    Great news, and thank you for posting Jon's observations and suggestions.

     

    Good luck,

     

    Hunt

     
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