Adobe Community: Flash Player installs fine, but does not work in firefox

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Flash Player installs fine, but does not work in firefox

Jan 27, 2012 12:16 PM

Tags: #firefox_flash_problems

Adobe flash player does not seem to work on my firefox. I try to watch anything that uses flash and it suggests i install it. I have re-installed flash and shockwave flash aswell as firefox about 5 times now. nothing is working. It seems to work fine on Google chrome, but i want to keep using firefox.

Internet searching has failed me and i cannot find any topics with solutions.

I hope someone on here can help or atleast point me in the right direction.

15064 Views 29 Replies Latest reply: lilchriz90, Apr 30, 2012 11:46 AM

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1. Pat Willener,

Jan 27, 2012 6:50 PM in reply to Vincent1342

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To assist us in quickly understanding your problem, please follow these guidelines when posting:
Specify your operating system (including 32bit or 64bit edition)
Specify your web browser and version (including 32bit or 64bit edition)
Specify your Flash Player version
Give us a brief explanation of the problem, please include any information you feel is important

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2. Vincent1342,

Jan 28, 2012 4:03 AM in reply to Pat Willener

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Windows 7 Home premium (64bit)
Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
6.00 GB RAM

Firefox 9.0.1 (64bit)

Flash player 11.1.102.55 (Plugin version)

and my problem is basically wherever a video or flash player using game would be, a blank space is there instead. i have re-installed flash player and firefox many times to no change. This problem only seems to occur on firefox not google chrome.

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3. C.Turnipseed,

Jan 28, 2012 6:16 PM in reply to Vincent1342

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Having similar difficulties with Adobe Flash Player.

Microsoft Windows 7 Home Premium
System Type x64-based PC
Firefox 9.0.1 (32-bit)
Windows Internet Explorer Version 9.0.8112.16421 (IE9 came preinstalled computer when purchased, have IE9 32-bit and IE9 64-bit)
Adobe Flash Player 11.1.102.55

Flash Player has identical problem in BOTH Firefox and Internet Explorer.

All video applications work properly EXCEPT Adobe Flash Player.

When visiting sites that have embedded flash video, a black box shows in the space where the video should be and a video never appears.

Right-clicking mouse within black box brings up dialog box for Flash Player Settings.

Have uninstalled Adobe Flash Player and then restarted system.

Installed Adobe Flash Player and then restarted system.

Adobe Flash Player is installed and working correctly (according to Adobe's "Check if your player is installed correctly" page).

When checking "Programs and Features" from Windows 7 "Control Panel", only the 64-bit version of Adobe Flash Player shows as installed when Adobe Flash Player Install specifically states 32-bit AND 64-bit versions will be installed.

Additional Information

Web Browser is closed immediately after successful download of Flash Player PRIOR to installation.

Flash Player Trust Folder (Contains: Adobe Illustrator CS5 FXG.cfg, AdobeFireworksCS5.cfg, AdobeXMPFileInfoCS5.cfg)
Flash11e.ocx (Active X Control)
FlashAuthor.cfg (CFG File)
FlashInstall (Text Document)
flashplayer.xpt (XPT File)
FlashUtil11e_ActiceX.dll (Application extension)
FlashUtil11e_ActiveX (Application)
FlashUtil11e_Plugin (Application)
NPSWF32.dll (Application extension)

Shockwave Flash 11.1.102.55 Up-to-Date
11.1 r102

Add-Ons Manager: Shockwave Flash 11.1.102.55 is ENABLED

Message was edited by: C.Turnipseed

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4. Carl E. Myers Jr.,

Jan 28, 2012 3:39 PM in reply to Vincent1342

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Vincent1342
Is Firefox open during installation?
What files are in folder C:\SysWOW64\Macromed\Flash?
What does this site report on Flash Player: http://www.mozilla.org/en-US/plugincheck/
Is the Flash Player plug-in enabled in manage add-ons? http://kb.mozillazine.org/Flash_plugin

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5. Pat Willener,

Jan 28, 2012 7:51 PM in reply to C.Turnipseed

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C.Turnipseed wrote:

When visiting sites that have embedded flash video, a black box shows in the space where the video should be and a video never appears.
Have you tried disabling Hardware Acceleration? (See http://forums.adobe.com/thread/891337)

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6. C.Turnipseed,

Jan 28, 2012 9:06 PM in reply to Pat Willener

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ʇɐb ɹəuəllıʍ
Have you tried disabling Hardware Acceleration? (See http://forums.adobe.com/thread/891337)

Yes, I have. It was running with it enabled, I unchecked the box. Shut down browser. Took down system. Restarted system and browser. No change.

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7. Pat Willener,

Jan 28, 2012 9:53 PM in reply to C.Turnipseed

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C.Turnipseed wrote:

When checking "Programs and Features" from Windows 7 "Control Panel", only the 64-bit version of Adobe Flash Player shows as installed when Adobe Flash Player Install specifically states 32-bit AND 64-bit versions will be installed.
The 64-bit installer installs both 32-bit and 64-bit Flash Player; you should find the 32-bit Player in C:\Windows\syswow64\Macromed\Flash

As for your still remaining problem; can you try to update your graphics card driver (see http://forums.adobe.com/thread/945765)?

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8. C.Turnipseed,

Jan 28, 2012 11:58 PM in reply to Pat Willener

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ʇɐb ɹəuəllıʍ wrote:

As for your still remaining problem; can you try to update your graphics card driver (see http://forums.adobe.com/thread/945765)?
System taken down and restarted after install. Graphics card driver updated with no result. Problem persists in Firefox and Internet Explorer.

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9. Vincent1342,

Jan 29, 2012 4:47 AM in reply to Carl E. Myers Jr.

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I have tried closing Firefox before installation and during, both have the same outcome.

I cannot find that folder atall, infact i cannot find "SysWOW64" anywhere.(i'm assuming that is bad)

The plugin check says that shockwave flash is up to date if that counts as flash player? flash player plugin not there though or in my extensions. (i have installed both flash player and shockwave flash)

I have found a folder called Macromed. although it was not in the directory you suggested (which may be bad). It contains "FlashInstall"(text document), "FlashUtil64_11_1_102_Plugin"(Application) and "NPSWF64_11_1_102.dll"(Application extension)

And yes shockwave flash plugin is enabled.

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10. Carl E. Myers Jr.,

Jan 29, 2012 4:57 AM in reply to Vincent1342

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Vincent1342
My bad, what files are in folder C:\Windows\SysWOW64\Macromed\Flash?
Check the status of Flash Player: http://kb2.adobe.com/cps/155/tn_15507.html
Have you tried turning off hardware acceleration? How do I disable or enable hardware acceleration?

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11. Vincent1342,

Jan 29, 2012 2:14 PM in reply to Carl E. Myers Jr.

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the content of that folder is
"FlashInstall"(text document)
"flashplayer.xpt" (XPT File)
"FlashUtil11e_Plugin"(Application)
"install"(text document)
"NPSWF32.dll" (Application extension)
"FlashPlayerTrust"(folder) containing "AdobeXMPFileInfoCS5" (CFG File)

On the status checker i cannot see the video, so it isnt working, but i do not get an error message.

And with the hardware acceleration on step 2 i cannot see the table with my version and therefore cannot access the settings to change the hardware acceleration.

how very frustrating

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12. Carl E. Myers Jr.,

Jan 29, 2012 2:26 PM in reply to Vincent1342

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Try updating your video adapter driver: Windows: how do I update the device driver for my video/display adapter?

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13. Vincent1342,

Jan 29, 2012 2:39 PM in reply to Carl E. Myers Jr.

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it is up to date.

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14. C.Turnipseed,

Jan 30, 2012 5:24 PM in reply to C.Turnipseed

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ʇɐb ɹəuəllıʍ

The problem with Adobe Flash Player (in Firefox and Internet Explorer) remains unresolved. Is there further assistance which can be offered?

Thank you.

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15. Pat Willener,

Jan 30, 2012 8:08 PM in reply to C.Turnipseed

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It's sometimes difficult to assist multiple users with different problems in the same topics. I've tried to branch your posts into a new topic, but that's exeedingly difficult...

Back to the basics: can you see the Flash animation in http://www.adobe.com/software/flash/about/ and is your Flash Player version correctly displayed?

If yes, that means Flash Player is correctly installed and working. You may need to install the latest version of Shockwave Player as well; at least it's worth a try. Download and run the full installer from http://www.adobe.com/shockwave/download/alternates/#sp

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16. C.Turnipseed,

Feb 2, 2012 6:35 AM in reply to Pat Willener

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ʇɐb ɹəuəllıʍ

Thank you for your very timely and up-to-date knowledge and advice with the on-going problems I am experiencing with Adobe Flash Player.

I have followed Adobe's protocols, and yours, for proper installation and have all the system go-aheads that Flash Player, and all sister applications from Adobe, are properly installed and functioning correctly.

The advice received, and followed, regarding the updating of drivers also failed to have an impact.

Through it all, though, I have learned a little more about Adobe products and those kind individuals that share their time and vast knowledge in assisting others less astute.

My grateful thanks for everything.

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17. Vincent1342,

Feb 2, 2012 7:25 AM in reply to C.Turnipseed

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though i am also grateful, i am doomed to never watch videos again?

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18. Chris Campbell,

Feb 2, 2012 6:12 PM in reply to Vincent1342

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Vincent,
Could you try making a new Firefox profile and see if that helps?

http://support.mozilla.org/en-US/kb/Basic%20Troubleshooting#w_8-make-a -new-profile

Thanks,
Chris

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19. Vincent1342,

Feb 3, 2012 9:13 AM in reply to Chris Campbell

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Horay,

Thank you so much, i did not even know you could do that, but it worked.

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20. C.Turnipseed,

Feb 11, 2012 12:29 PM in reply to Vincent1342

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I just attempted the same work-around, creating a New Profile in Firefox, and the problem still remains.

This question/problem remains UNANSWERED for me.

Thank you for all your efforts, though. They are always greatly appreciated.

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21. Vincent1342,

Feb 12, 2012 3:28 AM in reply to Vincent1342

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unfortunatly the problem returned for me as soon as i updated my flash player.

So the problem remains for me too.

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22. C.Turnipseed,

Feb 12, 2012 11:00 AM in reply to Vincent1342

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FIXED IT!!!!!!!

Adobe Global Storage Settings Panel
http://www.macromedia.com/support/documentation/en/flashplayer/help/se ttings_manager03.html

Ensure "Allow Third-Party Content to Store Data on Your Computer" is checked.

All this time and effort expended when a simple review of that panel FIRST and a single click of the mouse would have had things running smoothly.

The knowledge gained through the many exercises was valuable, though.

I hope this assists another that may encounter the same difficulty.

Thank you, all of you at Adobe, for every moment of your time, thought, and expertise!

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23. Vincent1342,

Feb 12, 2012 12:10 PM in reply to C.Turnipseed

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darn it. i cant see the setting panel because of my fash player not working. if i disable my plugin it suggests i download flash player. if i enable my plugin there is just a blank space where the panel should be.

Grr

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24. Carl E. Myers Jr.,

Feb 12, 2012 12:48 PM in reply to Vincent1342

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Click Start, type Control Panel, click Control Panel, type Flash Player, click Flash Player.
Click Advanced tab, click Delete All.
Click Storage, click Allow sites to save information on this computer.
Click Delete All, click Delete Data.

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25. lilchriz90,

Apr 30, 2012 5:26 AM in reply to Vincent1342

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i had the same problem that you had for a long time until i found this forum Vincent. Bit by bit I have collected some clues and I hope its not too late to share my research with you. Heres how I fixed thanks to Carl E. Myers that gave me the answers to identify the problem.

The way I discovered the problem is when I saw the control panel/flashplayer that Carl E mentioned, the Flash ActiveX and the plugin were not installed as 32bit in which I will explain later. Based on what you post, it is most likely your problem as well.

so here's how to fix it:
http://www.adobe.com/support/flashplayer/downloads.html

1. On this page you will see
Download the Windows Flash Player 11.2 ActiveX control content debugger (for IE) (EXE, 3.93MB)

download, and install

2. Same page, you will see
Download the Windows Flash Player 11.2 Plugin content debugger (for Netscape-compatible browsers)

That should do it. Why?
Adobe Flash Installation installed it as a 64bit!!

Your computer is a 64bit, like mine, so that's why ie and firefox are not picking up our installation of Adobe Flash because Adobe Flash automatically installs to the windows system you are running. This is a big problem us 64bit users because some application are NOT 64bit but more so compatible (if that makes sense). For example, Mozilla's Waterfox IS a 64bit application that is built for our windows and you would see that the flash would work with no problem because the flash was installed as a 64bit. Also, IE64bit, another evidence that should be to able as well, but don't get confused with IE as it is a 32bit application.

The activex and plugins you installed are manual 32bit installation and which you should now understand why it will now work for firefox, ie, and other 32bit browsers that needed it. Apples to apples now.

P.S. Even though that should fix it, I highly recommend using Waterfox instead of Firefox as it is amazingly faster and way better experience for your windows.

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26. Vincent1342,

Apr 30, 2012 10:33 AM in reply to lilchriz90

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You have saved my internet browsing experience lilchriz90.

You have my unwavering gratitude

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27. lilchriz90,

Apr 30, 2012 11:08 AM in reply to Vincent1342

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lol. you're welcome. yet i'm suprised. You would think that this issue would have popped up more in forums with 64bit users installing Flash11but it didnt. Hopefully they get to see this forum to help them with their issues, and hopefully Adobe fixes this in their next update. It was a pain to solve!! But nevertheless, got to thank Adobe for supplying the downloadable fixtures.lol.

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28. Chris Campbell,

Apr 30, 2012 11:24 AM in reply to lilchriz90

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I don't want to downplay your success in getting this installed, but you probably don't want the debug versions of Flash Player on your system unless you need to develop Flash content. You'll end up seeing error messages and possibly degraded performance with these players. Please keep this in mind if you decide to stay with this configuration.

I'm surprised that the 64bit installers weren't working for you. These installers will install both 32 and 64 bit versions of the plugin.

You might want to give our Flash Player 11.3 beta installs a try, as these will give you both versions of the plugin.

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29. lilchriz90,

Apr 30, 2012 11:46 AM in reply to Chris Campbell

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Thank you very much Chris. I have checked the Flash Control Panel and it indeed installed 11.3.300.231. on both activex and plug-in. I also tested it on youtube and other applications and I'm happy to say it was a success as well. Glad to see it was resolved in the 11.3 update. Hopefully, Vincent sees these posts.

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