When trying to connect to my website, I'm getting a prompt saying the files appear to have been recently moved.....yadayada. I realise it's like this since we have changed to a new host since I see our old one there correct? OK-so my question is what happens after I click that button that says to remove the administrative settings for your website and continue connecting?
I've been told to update our website and I don't have a whole lot of knowledge about it. I do connect to it at work through ftp for uploading pix and access to cpanel but that's about it.
The person that did the site no longer works with me, but I know that he used Contribute3 (Macromedia) for at least some of the site, so I'm assuming the new Contribute will work.
I really don't want to screw things up clicking that button and somehow mess up our site.
Thanks for the help!
Click on Yes to remove the administrative settings, will remove all you roles and adminitrative settings. The site will be like an unadministered site. This happens because you have moved to site to new host, the host name and the IP address will differ from the one saved in the cthubxxxxx.csi file inside _mm folder in the site.
Solution 1: Click Yes (All the adminitrative settings will be removed). And Administer the site again, create new roles and configure the role settings accordingly.
Solution 2: If you have access to the server, Open the cthubxxxxx.csi file inside _mm folder of your site and replace the old hostname and IP address with newer one. Then reconnect.
Hope this solves your problem.
Thanks very much Dominic:
I was able to open that cthubxxxxx.csi file in text editor and I assume I just put in http://www.liquidweb.com (in place of our old host in at least 3 spots) since they are our new host? As far as the IP addres goes, where do I get that or find it? Is it the IP address for the host (liquidweb)? I assume I call them for this information?
Just one other question:
I noticed on the cthubxxxxx.csi file it says macromedia_dreamweaver_hub. I assume that means the site was made with dreamweaver? I assume I will be able to edit with Contribute?
Thanks again for your help-
To get the IP address you can directly ping the server from cmd. I tried pinging www.liquidweb.com and got the IP as 188.8.131.52
Q: " I noticed on the cthubxxxxx.csi file it says macromedia_dreamweaver_hub. I assume that means the site was made with dreamweaver? I assume I will be able to edit with Contribute?"
Yes, You can edit the site using Contribute.
I made the changes and it worked! Thanks Dominic.
I am able to edit many of the pages of the website which is great, however the home page says that I can't perform this operation on this page now because (name) is currently editing or reviewing it.
I left the guys name out, but I have no idea who he is.
Is there a way to overide this guy? In cpanel perhaps?
Create connection to the site and navigate to the .LCK of the home page. For example, if your home page is index.html, browse to index.html.lck
Then select the menu item, File-> Actions--> Delete Page.
This will solve the locked file problem.
Thanks. When I tried that, I got the following when I put in index.html.lck:
This file cannot be displayed in the Contribute web browser.
You may be able to edit this type of file with another application. Edit your Contribute preferences to specify an application.
I also tried index.htm.lck, and index.php.lck with the same results.
Weird that I can edit buttons on other pages that are very similar to the home page in regards to buttons and links.
The homepage read something that ended in htm.php.
I'm not at the contribute page at the moment, but if I just delete this page I wont actually delete it from the web I assume right?
Sorry-just trying to be careful.
If your home page extension is .php, then browse to php.lck and delete the .LCK file.
Delete only the .lck (lock file), not the main page.
If possible share the home link with me, so i can let you know what needs to be browsed and deleted.
Removing the .lck from the server worked perfectly thanks!
Some pictures didn't load.
1.) I assume I can just re-insert pics and I'll be good? I tested and seems to be working.
2.) Also, trying to replace type at the bottom of the page says--You cannot perform this action in this region of the page.
This might be due to the Protect Script option enabled.
1) Administer the site.
2) Select the Role and Click Edit Role Settings...
3) Select Editing category
4) Uncheck "Protect Scripts, forms and spry widgets" option under Allow unrestricted editing
5) Save the changes.
It worked well for removing the type on the bottom of the page thanks.
The photos still didn't load even though I see them on the server. It's only 3 photos for some reason all of the other gifs do load. I changed the permissions on one of the pictures but it didn't help.
Should I just reload the picture where they used to be?
I'll send you a pic-