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Premiere Elements

DougBairdComedy

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Premiere Elements 10 Hangs at Loading Importerquicktime.prm then resets

Jan 18, 2012 12:50 PM

I purchased the Premiere Elements 10, and installed all the discs onto my 64 bit Windows 7 computer. It opens up the screen for "organize, new project, open project" and when selecting New Project it opens a load screen, and then closes and goes back to the main screen after it gets to "loading importerquicktime.prm"

I just downloaded teh newest quicktime, and still isn't working

I have AVG security software.

5982 Views 48 Replies Latest reply: Bill Hunt, Mar 29, 2013 4:09 PM

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1. Bill Hunt,

Jan 18, 2012 12:58 PM in reply to DougBairdComedy

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Have you tried to run the program without the security software?

Good luck,

Hunt

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2. jubileejazz,

Jan 19, 2012 7:36 AM in reply to DougBairdComedy

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I know this want help you but I too am unable to use Premier elements 10 because it hangs while loading "importingquicktime.prm". It then goes back to the opening menu. Organizer works fine as does Photoshop, which was bought as a complete pack. I have the latest version of quicktime 7.7.1. I have checked my laptop and it has easily enough spec to cope with the programme.
I have been onto Adobe customer Support. Their technicians seems totally unaware of the probelm and seem to find it hard to grasp what is happening. They keep asking what error message comes up. There IS NO error message.
They got me to turn of all other programmes including the antivirus and to set up a new catologue in Organizer. Still the same problem.
I have spent so long on the phone to them that I will need a bank loan to pay for the phone bill. On three seperate occasions they have agreed to phone me back sometime during that day. Each times they failed to do so. It seems that they have a department called customer service and service is the last thing they want to offer.

They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

I am surprised that Adobe seem not to know there is a problem as there has been a number of posts on this forum on the same subject.

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3. ねこたんこっちむいて,

Jan 30, 2012 12:52 AM in reply to DougBairdComedy

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Hello
I am experiencing exactly the same problem. I called Adobe Japan support but they cannot show the solution yet.

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4. Steve Grisetti,

Jan 30, 2012 5:00 AM in reply to ねこたんこっちむいて

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Assuming you're all using Windows 7 64-bit (since you say you're all experiencing the same thing) have you manually gone to Windows Update and ensured you have even the non-critical updates? (You can pick up import driver updates doing this.)

Have you ensured you have the latest version of Quicktime? (Especially true if you've got Window 7 64-bit!!)

Finally, have you run a program like Advanced System Care Free's Deep Care to make sure your system is properly tuned, cleaned and defragmented?
http://www.iobit.com/advancedsystemcareper.html

You'll be surprised how much of a difference these little tune-ups make!

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5. nealeh,

Jan 30, 2012 5:49 AM in reply to jubileejazz

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jubileejazz wrote:

They got me to delete my display driver. Premier elements then opened. However when I re installed the display driver, guess what. It want work again.

So it appears the graphics driver is the problem. Make sure you get the latest driver from the manufacturers website (usually one of nvidia, AMD, or Intel). Wndows Update rarely has the most recent drivers.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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6. ねこたんこっちむいて,

Jan 30, 2012 12:38 PM in reply to Steve Grisetti

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I am using the latest graphics driver. I am using Lenovo ThinkPad X301. The graphics is the chipset's. With or without latest Quicktime, the problem occurs. I disabled all the services and startups and the problem occurs. I am using Microsoft Security Essentials. With or without it, the problem occurs.

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7. Bill Hunt,

Jan 30, 2012 1:17 PM in reply to ねこたんこっちむいて

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Now, did you check on the Lenovo and Intel Web sites, for the latest driver for your chip and OS?

As Neale points out, Windows will usually be very wrong, and by 6 - 12 mos.. With nVidia and ATI/AMD, that could be 12 drivers out of date. Not so much with Intel, as they do not release video drivers with the same regularity.

Good luck,

Hunt

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8. nealeh,

Jan 30, 2012 2:59 PM in reply to ねこたんこっちむいて

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From the Lenovo website the latest driver they show for the X301 is v8.15.10.2555 dated 17 Jan 2012. Is that the one you have ?

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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9. Bill Hunt,

Jan 30, 2012 4:23 PM in reply to nealeh

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You know, that is pretty current! I am surprised, but in a very good way, especially for the OP.

Thanks,

Hunt

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10. ねこたんこっちむいて,

Jan 31, 2012 4:02 AM in reply to nealeh

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The Thinkpad X301 video driver I am using is 8.15.10.2555. I tried to install 32 bit version of Premier Elements but I could not install it. The UAC is disabled. I started Premier Elements 10 with administrative mode but the problem occurs. The Premier Elements 10 leave no messages on screen or event viewer...

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11. nealeh,

Jan 31, 2012 6:29 AM in reply to ねこたんこっちむいて

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It's not unheard of for a new driver to break PRE. It is how I first came to these forums in 2009 - eventually my problem was pinned down to a specific nvidia driver release.

I suggest you uninstall the latest driver and try some of the older ones.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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12. ねこたんこっちむいて,

Jan 31, 2012 12:55 PM in reply to nealeh

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I have tried older drivers before the latest driver but the problem occurs. The Adobe support's guide was to use the latest driver...

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13. Bill Hunt,

Jan 31, 2012 1:46 PM in reply to ねこたんこっちむいて

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Normally, the latest driver IS the answer, though not always.

Going back a few years, nVidia had two drivers in a row, that caused issues with many Adobe programs. By the time that users figured out the problem and the fix, a new, and truely improved driver was released.

ATI/AMD has not been totally immune either, and usually, when there is a bad driver, a new one is released very quickly.

Sorry that the Lenovo driver was not the fix.

Good luck,

Hunt

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14. flageborg,

Apr 11, 2012 3:40 AM in reply to DougBairdComedy

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Hi.

Same problem here. Any solution?

Regards
Flageborg

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15. Bill Hunt,

Apr 11, 2012 6:46 AM in reply to flageborg

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Can you give us the specs. of your computer, and the exact symptoms that you are encountering. This ARTICLE will give you tips on the info, that would be very useful.

Good luck,

Hunt

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16. flageborg,

Apr 11, 2012 7:09 AM in reply to Bill Hunt

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Hi.

This is my system Info from within Premiere Organizer:

Elements Organizer 10.0.0.0
Core Version: 10.0 (20110914.m.17521)
Language Version: 10.0 (20110914.m.17521)

Current Catalog:
Catalog Name: My Catalog
Catalog Location: C:\ProgramData\Adobe\Elements Organizer\Catalogs\My Catalog\
Catalog Size: 139KB
Catalog Cache Size: 2,8MB

System:
Operating System Name: Windows 7
Operating System Version: 6.1 Service Pack 1
System Architecture: Intel CPU Family:6 Model:10 Stepping:7 with MMX, SSE Integer, SSE FP
Built-in Memory: 16GB
Free Memory: 12,3GB

Important Drivers / Plug-ins / Libraries:
Microsoft DirectX Version: 9.0
Apple QuickTime Version: 7.71
Adobe Reader Version: 9.5
Adobe Acrobat Version: Not installed

CD and DVD drives:
E: (HL-DT-ST DVDRAM BUS: 1 ID: 1 Firmware: GT32N)
F: (SONY BD BUS: 5 ID: 5 Firmware: RW)

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17. flageborg,

Apr 11, 2012 7:04 AM in reply to Bill Hunt

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Hi.

Premiere Elements ---> Organize is starting as expected...

The problem is New Project & Open Project...

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18. Bill Hunt,

Apr 11, 2012 7:07 AM in reply to flageborg

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When PrE fails, at New Project, what is the exact error message that you receive?

Good luck,

Hunt

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19. flageborg,

Apr 11, 2012 7:55 AM in reply to Bill Hunt

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There is no error message...its only returning to normal menu....nothing happens....

See picture

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20. flageborg,

Apr 13, 2012 11:46 PM in reply to flageborg

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All other programs are working fine...including Photoshop Elements 10

Why not Premiere 10?

Some test I can do?

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21. nealeh,

Apr 14, 2012 5:39 AM in reply to flageborg

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Try bypassing the Welcome screen by running PRE directly. In the Programs folder you will find two programs:

C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements 10.exe
C:\Program Files\Adobe\Adobe Premiere Elements 10\Adobe Premiere Elements.exe

Double-click the second of these (it will have the largest size) and see if that opens the editing workspace for you.

Cheers,
--
Neale
Insanity is hereditary, you get it from your children

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22. Kajela22,

Jun 27, 2012 5:55 PM in reply to DougBairdComedy

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Misery loves company I guess - I have the same problem. I've tried everything suggested here, have the latest drivers and latest everything. Seems to bea bug in the program running in 64 bit environment. Hopefully someone will come up with a solution and post it.

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23. Kajela22,

Jun 27, 2012 5:57 PM in reply to Bill Hunt

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There is no message. It just stops loading at "LoadingQuickTime.prm"

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24. Kajela22,

Jun 27, 2012 5:59 PM in reply to Steve Grisetti

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Tried all these things. I think it is a software bug. Seems like nobody can run it in 64 bits

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25. flageborg,

Jun 27, 2012 11:47 PM in reply to Kajela22

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Same S_H_I_T still...It just stops loading at "LoadingQuickTime.prm"
Adobe:Isn't it about time to fix this problem?

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26. flageborg,

Oct 10, 2012 1:10 AM in reply to flageborg

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Have installed Premiere 11, but still same problem - with 2 different computers ???
Is it just me?

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27. Steve Grisetti,

Oct 10, 2012 5:16 AM in reply to flageborg

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The program works fine on Windows 7 64-bit. I've been running it on mine fine for works.

Have you manually gone to Windows Update and downloaded even the non-critical updates (the ones that don't download automatically)?

Have you run Disk Cleanup and Defragment?

Have you reset your licensing, per the FAQs to the right of this forum?
http://forums.adobe.com/thread/542377?tstart=0

Have you ensured you have the latest 64-bit version of Quicktime?

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28. flageborg,

Oct 11, 2012 2:43 AM in reply to Steve Grisetti

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Yes, standard procedure - every day

Yes.

Yes.

What is latest 64-bit version number?
Today I have this

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29. Steve Grisetti,

Oct 11, 2012 5:13 AM in reply to flageborg

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Then I know of no reason this should be happening. As I said, it's not been my experience at all, and I've been using the program on Windows 7 64-bit for weeks. Sorry I can't be of more help.

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30. flageborg,

Nov 25, 2012 5:16 AM in reply to DougBairdComedy

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Status 25. november 2012
EVERYTHING is running as expected on my computers, but Adobe Premiere Elements 11
What is wrong with this product? And why does it stop loading at "LoadingQuickTime.prm"? On every of my computers?

Adobe Photoshop Elements 11 is running 100% - so far - on every computer....

I did my purchase of Elements + Premiere 11 on date of release and downloaded software. My first problem, and reason to contact Adobe Support was because their automated system didn't create a specific serial number for Premiere part of the package. Later I got my serial number, so at first I had to start with my "Trial Version". I did my purchase on 26. september 2012 and 30 days of Trial was about to start......

Today I am still trying to find out what is the problem, and I am looking....and staring.....at my computer screens......

And I still have that 30-day Trial Version active?!!!

Here is a picture of my startup screen...in the moment of crash & burn

http://flageborg.no/foto/adobe/DSC_6428.jpg

Message was edited by: flageborg - photo upload failed by Adobe system

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31. Bill Hunt,

Nov 25, 2012 8:07 AM in reply to flageborg

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PrE uses QT Player, where PSE does not. The hanging at the QT PRM concerns a module in QT Player, and indicates that it is not loading properly.

Also, the OP had a Lenovo, and was having trouble getting the latest video driver to install. I did not see your make/model of graphics card/chip, or the driver version and date, but might have missed that. Have you checked with the mfgr's. Web site, and then downloaded and installed the very latest driver?

Good luck,

Hunt

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32. flageborg,

Nov 25, 2012 9:24 AM in reply to Bill Hunt

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Hi.

Computer A:
Acer Aspire 8950G use Radeon HD 6650M and latest video drivers are located here:

http://support.acer.com/us/en/product/default.aspx?tab=1&modelId=3448

I have the latest drivers installed.

(Radeon HD 6850M & Radeon HD 6650M) AMD 8.783.2.0000 250.5 MB 12/06/2010

Here is info from "My Computer"
http://flageborg.no/foto/adobe/Acer_Aspire_8950G.jpg

Computer B:
HP ProBook 6555b use ATI Mobility Radeon HD 4250 Graphics

Here is info from "My Computer"
http://flageborg.no/foto/adobe/HP_ProBook_6555b.jpg

Regards
Flageborg

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33. Bill Hunt,

Nov 25, 2012 10:25 AM in reply to flageborg

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Is that 12, 2010 really the latest AMD/ATI driver for the Radeon?

AMD/ATI & nVidia, normally issue updates about one per month, but then with some really old cards, might essentially drop support.

Even though my nVidia Quadro FX-4500 is now 5 years old, the drivers come out about every other month, and the latest is 11/19/2012.

Now, HP often re-packages the video drivers, whether from AMD or nVidia, so one is often limited to ONLY the HP version of a driver, but they are usually pretty good getting those re-packaged drivers out quickly.

Good luck,

Hunt

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34. flageborg,

Nov 25, 2012 11:46 AM in reply to Bill Hunt

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This is what i found about my HP ProBook 6555b:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lan g=en&cc=id&prodNameId=4174173&prodTypeId=321957&prodSeriesId=4174258&s wLang=13&taskId=135&swEnvOID=4059#11360

ATI Video Driver and Control Panel 8.722.1-100408A-098374C
25 May 2010 121.3 56K: 4h
512K: 32m

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35. Bill Hunt,

Nov 25, 2012 3:19 PM in reply to flageborg

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Wow, those drivers are not being updated at all. Looks like they are both stuck in 2010, so about 20 mos. have gone by, without an update.

I do not know what to suggest in that case.

Both AMD and nVidia normally issues updates almost every month, until a card is dropped from their active list. Then, one is stuck with the older drivers, and if they cause issues, the only recourse is to replace with a newer card.

Good luck, and wish that I had more to offer.

Hunt

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36. Abhishek Kapoor,

Nov 26, 2012 10:22 AM in reply to flageborg

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Try installing Standard VGA drivers and try to launch the application :

Open Device manager and expand display adapters
Right click on graphic card and choose update drivers
In Update driver software wizard choose second option (Browse my computer for driver software) and click on next
In next screen choose second option (Let Me pick from a list of device drivers on my computer)
In next screen you will get a list of display driver choose Standard VGA Graphics Adapter and click on next
Reboot your computer
After reboot adjust the screen resolution by right clicking on blank area of your desktop screen > Screen Resolution

if you are able to launch application that means problem is with display card driver

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37. Ast2001fr,

Dec 18, 2012 9:40 PM in reply to Abhishek Kapoor

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I have exectly the same problem. PE 11 won't launch.3 The startup screen stays on the 'loading importerquicktime.prm' stage.

I've tried a lot of things (installing the last graphic drivers, launching PE directly via 'run as Administrator' - the only way to have the startup screen, etc...)

I'm a bit disapointed.

I'm under Win8 64bits with 16Gb RAM. My Graphix Card is a GeForce GTX 560

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38. Steve Grisetti,

Dec 19, 2012 5:13 AM in reply to Ast2001fr

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Please confirm that you've gone to Windows Update and manually downloaded even the non-critical updates, that you've downloaded the latest version of Quicktime and that you've followed all of the suggestions above.

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39. Ast2001fr,

Dec 19, 2012 9:03 AM in reply to Steve Grisetti

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Yes, I have installed all Windows update fixes (critical and non critical). I've also downloaded and installed Quicktime 7.7.3

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