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Jon-ICT
Jon-ICT
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Help not working behind proxy with authentication

Jan 31, 2012 7:54 AM

Hello,

Clicking Help within a CS5 app brings up the error:

 

http://forums.adobe.com/servlet/JiveServlet/downloadImage/2-4116929-113001/310-106/sshot1.jpg

 

Our school is behind a proxy with authentication.

What I'd like to do is download the help files and put it on a local server.

Then I'd like to edit the main help config (where is this?) to point there.

I've seen posts where it talks about %appdata%\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\ but we have hundreds of users and editing anything in this path is not feasible.

 

Please could you help in showing me where the original files are that make up the appdata chc folder so that I can edit this config at SOURCE and that any user that logs on will have a correct CHC folder made up pointing to the correct location.

 

I appreciate anyone's help.

 

Thanks for your time,

Jonathan

1080 Views   2 Replies   Latest reply: Jon-ICT, Feb 2, 2012 6:40 AM
 
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  • Mark Nichoson
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    1. Mark Nichoson,
    Jan 31, 2012 5:40 PM   in reply to Jon-ICT
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    Hi Jonathan:  there is a list of HTML and PDF files for download here: http://blogs.adobe.com/premiereprotraining/2010/08/help-documents-for- creative-suite-5-pdf-and-html.html

     

    The help config files are located in the directories indicated below -- however, you did mention that editing those files is not feasible.  So, I'm not sure if this the right solution for you ... We are resolving this in the next CS release, however, I understand that this is not much of a consolation/solution for you right now.

     

    Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  


    Tip:     To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.


    Mac OS:     /[username]/Library/Preferences/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1

     
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  • Jon-ICT
    Currently Being Moderated
    2. Jon-ICT,
    Feb 2, 2012 6:40 AM   in reply to Mark Nichoson
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    Hi Mark,

    Thanks for your help.

    Are you saying that CS5 won't have an update but CS6 would?

     

    I've since used ProcessMonitor from Microsoft to see what your apps are doing - it looks in that directory then it looks under C:\program files\common files\adobe\help

     

    So what I've done is downloaded the client zip files eg http://help.adobe.com/en_US/flash/cs/using/client.Flash_CS5_Using_en-u s.zip and extracted and put in the right directory - now help loads up.

     

    But I can't find the zips to Media Encoder and Bridge - please could you link me to them?

     

    Also another issue - is there a way to set the cache size in Bridge via regedit or file?

     

    Thanks,

    Jonathan

     
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