I'm trying to install Adobe CS5.5 (Master Collection) in our teaching labs. These machines do not have direct access to the internet, you have to enter a username and password for the proxy sever. I'm having trouble with Adobe Community Help: it prompts for proxy authentication multiple times, typically there are three separate prompts (which appear simultaneously) when you first open help, but additional prompts appear sometimes when navigating. On some pages five new prompts appear!
I've done some experimentation to try to see what's going on, and it looks as if the multiple prompts are associated with multiple sites, for example help.adobe.com, code.jquery.com, and api.demandbase.com.
I've already disabled the automatic updates for AIR and for Community Help itself, and disabled Adobe Live services using the AdobeOnlineDefault registry value.
1) Is there any way to make Community Help prompt ONCE and reuse the username/password provided whenever it visits a new site?
2) If not, how do I file this as a bug?
3) Is there any way to *force* help to open in a web browser instead of in Community Help? (Note that the usual configuration option doesn't work in this scenario; the calling application, e.g., Photoshop, appears to be trying to confirm that the web site is available and falling back to Community Help when it can't.)
4) Failing any other solution, where can I find a complete list of sites used by Community Help so that I can whitelist them?
So far I have:
but this isn't nearly complete.
Hi Harry: I think this technote should answer your question: "Disable internet access from CS5 Community Help Client for system administrators" -- http://kb2.adobe.com/cps/849/cpsid_84992.html.
Also, another good resource for you would be the Adobe Application Manager Enterprise Edition (AAMEE). This is a specialized toolset designed for sysadmins to manage installation and deployment of the Creative Suite across network environments. Using AAMEE, you should have the option to deploy CS5.5 without installing AIR or Community Help (you can uncheck them from the install dialog box).
Here's a link to the download: http://www.adobe.com/devnet/creativesuite/enterprisedeployment.html
Be sure to check out the AAMEE deployment guide: http://wwwimages.adobe.com/www.adobe.com/content/dam/Adobe/en/devnet/c reativesuite/pdfs/AdobeApplicationManagerEnterpriseEditionDeploymentGu ide_v2_1.pdf
Mark: the setup described in that technote is no use to us because it requires each user to have their own copy of the help content. We have thousands of users and can't afford the disk space involved.
I'm already using AAMEE, but I haven't tried not installing the Community Help application. I'll give that a go.