Reader 10.1.2 won't print

[Guest]

Operating System XP SP3.  Installed Reader 10.1.2 and now cannot print pdf's opened in IE8, nor pdf's opened directly in the reader.  Printer (HP Laserjet 1020) "prints" a blank sheet, then displays error signal and has to be switched off and on again before it will print anything else, from any other source.  Prints WORD 2003 documents perfectly - as always.  When previous reader version was in use, there were no problems. It looks as though an urgent error fix is needed - am I right?

Brian.

[Ankit_Jain · Accepted solution]

Please see if any of the workarounds listed below, work for you:

http://kb2.adobe.com/cps/928/cpsid_92870.html

[alain355]

Thanks Ankit_Jain. It works fine

Following latest security update from Adobe for Acrobat Reader, I was unable to print anything anywhere (Reader crashing). Even reinstalling from scratch didn't change anything.

After I followed the workaround listed (Reader 10.1.2 does not print), I shared all the printers from my XP Virtual Machine, thus allowing me to print again.

[Ankit_Jain]

Glad it worked for you.!!

[thrumsl]

I am running Windows 7 (64-bit) and Adobe Reader 10.1.2, and have the same problem.  My printer is "shared" per the KB article refrenced above, but still will not print.  When I hit the "print icon" or do Cntrl-P, the Adobe application closes.

Any Suggestions?

[Ankit_Jain]

Please post a screenshot of the printer sharing settings if possible.

[Guest]

Thanks, Ankit_Jain; the second suggestion (double-sided option) solved the problem.

Suggestion: make single-sided printing the default in future releases, to avoid this happening to others.

Brian.

[Agarwal_Atul]

Hi,

We have provided the permanent fix for this issue. please refer http://kb2.adobe.com/cps/928/cpsid_92870.html.

Thanks,

Atul Agarwal

Adobe Systems

[Guest]

I am having the same problem. I tried the download and it didn't change anything. I uninstalled 10.1.2 and installed 9.5 and still have the same issue. I can print from all other programs but not Adobe. I have tried restarting the computer (Win XP SP3) and the printer (HP Officejet 6500). I have also tried to print as an image and that does not work either.

Any other suggestions?

[pwillener]

lisaemb wrote:

I tried the download and it didn't change anything.

Did you also run the patch?

[Guest]

Yes, I did. And restarted everything again afterwards.

Lisa Smith

703-401-2831