Adobe Community: Why am I getting HTML converter expired message?

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1. 1CS-LF,

Feb 1, 2012 5:55 AM in reply to FreddieWH

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I'm getting the same message this morning. It was working fine yesterday. Have you found out what the problem is?

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2. FreddieWH,

Feb 1, 2012 6:26 AM in reply to 1CS-LF

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No nothing sorted yet but finally go hold of someone in Adobe support who is trying to sort it out. Will let you know what they come up with

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3. BethCollins2011,

Feb 1, 2012 8:41 AM in reply to FreddieWH

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I am getting the same error.

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4. DavidLaneControlTechnique,

Feb 2, 2012 5:21 AM in reply to FreddieWH

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I am also getting this error.

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5. gps03,

Feb 2, 2012 10:25 AM in reply to FreddieWH

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Also getting this error, tweeted a couple of people at Adobe, and @AdobeLabs... no response yet.

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6. Doggone22,

Feb 2, 2012 10:31 AM in reply to FreddieWH

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Uninstalled, re-installed, changed computer date - no luck! It worked on Tuesday!

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7. gps03,

Feb 2, 2012 10:36 AM in reply to Doggone22

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Something tells me that someone at Adobe screwed up the timing on this or they expected to have a new preview was supposed to be available by 01 February.

Hopefully Adobe will address this quickly as they have webinars scheduled later this month to show people how to use the converter.

http://blogs.adobe.com/captivate/2012/01/captivate-training-creating-h tml5-courses-for-ipad-using-adobe-captivate-5-5-and-html5-converter.ht ml?utm_source=dlvr.it&utm_medium=twitter

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8. aliiii123,

Feb 2, 2012 2:41 PM in reply to gps03

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Also getting the same message - tried downloading it yesterday

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9. co_schaller,

Feb 2, 2012 3:56 PM in reply to FreddieWH

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I was getting the same error. Called Adobe Customer Support and they sent me a new converter. You may want to first uninstall the converter and upgrade Adobe Air before calling.

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10. Jason C Smith,

Feb 2, 2012 5:20 PM in reply to FreddieWH

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I too, am getting the same error. Thanks for letting us know about calling Adobe Customer Support. They really should update their download of the current converter.

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11. Jason C Smith,

Feb 2, 2012 5:38 PM in reply to Jason C Smith

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Called Customer Support and they hooked me up with a new one after checking my Adobe ID. Looks like I'm back in business. If you get there, I recommend uninstalling the old one first.

Adobe Support and Customer Service

800-833-6687 - Going through the phone tree - look for Captivate issues.
Monday–Friday, 5am–7pm PST

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12. aliiii123,

Feb 2, 2012 5:56 PM in reply to Jason C Smith

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I just had an online chat to adobe support - here is the chat transcript if anybody is interested:

You are now chatting with Hussain.

Hussain: Hello! Welcome to Adobe Customer Service.

Hussain: Hi Alison.

Hussain: May I please have your email address registered with Adobe while I review your request?

alison: gamcleavy@aapt.net.cu

alison: sorry- gamcleavy@aapt.net.au

Hussain: Thank you for the email ID.

Hussain: Could you please elaborate the issue?

alison: On the Adobe labs section - there is a link to upload the HTML5 converter for adobe captivate 5.5. It appears there is definately a problem with the file. The following message appears 'HTML converter is expired please contact adobe support'

alison: It also appears that quite a few people are experiencing the same problem - if you refer to the two forum posts

Hussain: Thank you for elaborating the issue.

Hussain: I apologize for the inconvenience caused to you.

alison: so does that mean that the issue will be fixed soon?

Hussain: I checked and see that this is a technical issue, you will have to contact our technical support team to resolve this issue.

Hussain: I will provide the phone number to contact our technical team.

Hussain: The technical-phone support number is 800-833-6687. They will be available 5 days a week, Monday-Friday 05:00 Am -07:00 PM (Pacific Time).

Hussain: Please do make a note of the above number.

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13. Bobbejaanspanner,

Feb 3, 2012 12:37 AM in reply to FreddieWH

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Same problem. It still worked last Friday. Today it does not work. Adobe Air has loaded an update. Could it be related to that?

Does anyone have a solution yet?

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14. gps03,

Feb 3, 2012 5:41 AM in reply to FreddieWH

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I have it from an Adobe eLearning Evangelist (@poojajaisingh) that preview 2 was set ot expire 31 January and that a new version will be uploaded to the labs today. See: https://twitter.com/#!/poojajaisingh/status/165320196238741504

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15. Jason C Smith,

Feb 3, 2012 7:21 AM in reply to Bobbejaanspanner

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Looks like the Adobe Captivate team is posting a new version today out on their site. If you don't want to wait, you might try this:

Call Customer Support and go through the phone tree to get Captivate support. They'll ask you a series of questions, then send you the version that doesn't expire after Jan 31, 2012.

Adobe Support and Customer Service

800-833-6687 - Going through the phone tree - look for Captivate issues.
Monday–Friday, 5am–7pm PST

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16. gps03,

Feb 3, 2012 7:29 AM in reply to FreddieWH

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The new version is available on labs, though you have to click through to the downloads page to see that it is indeed the updated version.

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HTML5 Converter for Adobe Captivate 5.5 (READ ONLY)

Why am I getting HTML converter expired message?

Feb 1, 2012 4:14 AM

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