Skip navigation
Currently Being Moderated

Help not working behind proxy with authentication

Jan 31, 2012 7:54 AM


Clicking Help within a CS5 app brings up the error:


Our school is behind a proxy with authentication.

What I'd like to do is download the help files and put it on a local server.

Then I'd like to edit the main help config (where is this?) to point there.

I've seen posts where it talks about %appdata%\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1\ but we have hundreds of users and editing anything in this path is not feasible.


Please could you help in showing me where the original files are that make up the appdata chc folder so that I can edit this config at SOURCE and that any user that logs on will have a correct CHC folder made up pointing to the correct location.


I appreciate anyone's help.


Thanks for your time,


  • Currently Being Moderated
    Jan 31, 2012 5:40 PM   in reply to Jon-ICT

    Hi Jonathan:  there is a list of HTML and PDF files for download here: creative-suite-5-pdf-and-html.html


    The help config files are located in the directories indicated below -- however, you did mention that editing those files is not feasible.  So, I'm not sure if this the right solution for you ... We are resolving this in the next CS release, however, I understand that this is not much of a consolation/solution for you right now.


    Windows: %appdata%/chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1  

    To find this directory in Windows, copy the preceding phrase into the Windows Explorer file manager.

    Mac OS:

    Mark as:

More Like This

  • Retrieving data ...

Bookmarked By (0)

Answers + Points = Status

  • 10 points awarded for Correct Answers
  • 5 points awarded for Helpful Answers
  • 10,000+ points
  • 1,001-10,000 points
  • 501-1,000 points
  • 5-500 points