Adobe Community: Community Help/U2U Forums Update

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1. Jim Simon,

Feb 2, 2012 12:34 PM in reply to Jerry.K

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Ooooh...you really need to get rid of #5. That'll really make a mess of the Help pages.

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2. Jerry.K,

Feb 2, 2012 3:48 PM in reply to Jim Simon

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Well, Jim, that might be an issue for some other forums, but for these particular forums I have no doubt you are all Trustworthy, Loyal, Helpful, Friendly, Courteous, Kind, Obedient, Cheerful, Thrifty, Brave, Clean, and Reverent and in every way the very model of a modern major-general, so to speak. To allay your fears even further, what goes on in the Lounge stays in the Lounge.

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3. Bill Hunt,

Feb 2, 2012 4:51 PM in reply to Jerry.K

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Jerry.K,

After that pep-talk, I dug around and found my Boy Scout uniform. Luckily, it was cotton, or the moths would have eaten it up by now. Now, if I can just remember the Boy Scout salute.

I sort of share Jim's concern, but then if we know where things are going, I think that we can refrain from platform-bashing, and interjecting too many personal references.

Hope that when refined, and implemented, it will be very helpful, but my jury is still out - hope that I am wrong on that one.

Thank you for the update, and am I correct to assume that the OP's message WILL one day appear?

Appreciated,

Hunt

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4. Jerry.K,

Feb 3, 2012 6:53 AM in reply to Bill Hunt

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Hunt,

We all share the concern Jim expressed. In large measure we have always had to rely on the users here showing a certain level of restraint. Now, especially on those threads headed by "Community Help," that will be even more important.

As to your question about the OP.s post when done first on the help page, yes, that is supposed always to appear in the thread when it shows up on this forum, except now it appears as post #1, not in the header as we are used to seeing. Whether or not that will change remains to be seen.

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5. Bill Hunt,

Feb 3, 2012 7:31 AM in reply to Jerry.K

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Great.

I can live with the responsibility to keep things focused.

The addition of the OP question, will go a long way to contributing to the usefulness of the feature.

Thanks for the clarification.

Hunt

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6. Jim Simon,

Feb 3, 2012 9:01 AM in reply to Jerry.K

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had to rely on the users here showing a certain level of restraint.

My concern isn't about restraint or lack of it. It's about clutter. The forums are, appropriately I'd argue, full of back and forths and discussion. Help files should be concise and contain only relevant information. I really don't want my Help pages taking any longer than they do now to load because they're filled with forum fluff.

It's probably not a bad idea for questions posed there to show up here. But at most, what shows up there should be a link to here so that uses can follow it if they wish.

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7. Jerry.K,

Feb 3, 2012 9:40 AM in reply to Jim Simon

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JIm,

I'm not disagreeing with you. Whether it is fluff, give-and-take, ranting, venting, personal comments, flaming or just OT comments, they will clutter the help pages if they are on a Community Help originated thread here. That's just the way it is now and there is nothing we mods can do about it except hold those threads to a stricter standard than the discussions begun here on the forums.

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8. Jerry.K,

Feb 3, 2012 12:16 PM in reply to Jim Simon

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By the way, there is an official note about this new help system at the top of the PrPro 5.5 forum page. Here's a rather small image if you have trouble finding it.

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9. Jim Simon,

Feb 3, 2012 1:30 PM in reply to Jerry.K

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That's just the way it is now and there is nothing we mods can do about it

Well...the one thing that can be done about it is to not implement this new feature until it can be done properly - without posts going back to the Help pages.

Just a thought.

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10. PECourtejoie,

Feb 15, 2012 2:12 AM in reply to Jim Simon

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Hi everybody!

Jim, the idea is to draw on the expertise of the forum regulars, and on the advanced functionality, like image and video posting.

As for the fear of clutter in the help files, the moderators might want to be more involved/heavy handed in those threads in cleaning bad advice/irrelevant posts, as it was possible to do with the old mechanism.

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11. Jim Simon,

Feb 15, 2012 10:33 AM in reply to PECourtejoie

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It's perfectly possible to draw on the benefits of the forum by adding a one way link from the Help file to the forums. Adding posts back onto the Help file does not benefit anyone. It only adds clutter to the page and work for the moderators.

Like my mama always said, "If you cain't do somethin' right, best not do it at all."

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12. Kevin Monahan,

Feb 15, 2012 7:31 PM in reply to Jim Simon

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Jim, I can "massage" the posts in our forum for redundant or non-related info that goes into Help. I don't think I need to do that, though, as Jerry points out. Thanks for your patience.

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13. Kevin Monahan,

Feb 15, 2012 7:33 PM in reply to Jerry.K

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An excellent summation of what we're doing, Jerry. Thanks so much for this post and all your help on the forums on this issue.

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Community Help/U2U Forums Update

Feb 2, 2012 11:48 AM

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