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Pasted Word Images Overwrite File Names

Jan 16, 2012 9:42 AM

Tags: #images #robohelp #microsoft_word #webhelp #filenames

My workflow for WebHelp 9.0.2 systems involves outputting Word docs to be used for review and revisions by the SMEs. Those docs are returned to me, I copy and paste and tweak changes, compile a new WebHelp system, and produce a new set of Word docs and the process continues anew. These projects include a lot of use-cases with a lot of screen captures.

To my horror, I just recently discovered that when I copy a large section of Word text which includes images and paste that into a RoboHelp topic, RoboHelp overwrites existing image file names instead of incrementing the file names. Many of the images are new and have not been used in the WebHelp project previously. If I explicitly select just one image in Word, copy and paste that, the image file name is usually properly incremented and does not overwrite an existing file name (there were some exceptions which I haven't had time to explore yet).

I’m working around that by removing all the images from the Word doc first, but this is not an ideal solution. Any suggestions? Is this a bug or am I nuts?...<G>

Is there a schema used by RoboHelp for naming placed image files? Thanks for any help.

 
Replies
  • Currently Being Moderated
    Jan 16, 2012 10:30 AM   in reply to Flaven

    Images in Word don't have a filename. Can you give some examples with filenames of what was in a topic and what is there after pasting?

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Jan 16, 2012 12:06 PM   in reply to Flaven

    Can you create a single topic project where if you then paste in something from Word this problem will then occur?

     

    Save a copy of the project before you paste in.

     

    If you can do that, then send me the copy before you pasted in plus the document that will recreate this. If I can recreate it, I will take this up with Adobe.

     

    Please send the files as set out on the Contact page of my site.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Jan 17, 2012 2:24 AM   in reply to Flaven

    I see the problem when I follow your steps of pasting one section of the Word document and then another.

     

    There is a very simple solution, after pasting in the first time, save the topic and then paste in the next section. It works just fine.

     

    Reading the thread earlier I thought what was happening was that existing images saved in topics were being trashed, however it is "only" images that have been pasted in since the topic was last saved.

     

    Whilst there is a solution, this is still a bug that should be reported.  Please follow this link and be clear the problem is with unsaved images.

     

    http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Feb 2, 2012 2:29 PM   in reply to Flaven

    Hi there

     

    I can easily see how RoboHelp could become confused with working this way. I'm going to have to disagree with you on the perception that it's a bug. To me, it's quite logical.

     

    If you have a topic open in the editor, select an image and text, then paste back in with a different image and text, it seems logical to me that RoboHelp would assume the image you pasted would replace the one you copied.

     

    I'm thinking that you could easily avoid the whole issue by working as follows: (Assuming you are insistent on working in the "copy and paste" way - I'm not sure I'd ever recommend that anyone work that way as it seems very error prone to me)

     

    Before you paste, position your cursor at the end of the text on the topic. Then paste as a totally new block of text and images. Then select the original block of text and images and delete it.

     

    My thought here is that RoboHelp will see the added text and images as new information and will appropriately name the new images accordingly so nothing existing is actually overwritten.

     

    Just a thought... Rick

     

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  • Currently Being Moderated
    Feb 2, 2012 3:06 PM   in reply to Flaven

    Hello again

     

    Okay, curiosity question here. RoboHelp 8 introduced a new way of working with Word documents. What you do is link to them. When updates occur, you update the Word documents and RoboHelp sucks in the updates when you tell it to.

     

    Have you entertained this idea at all? If not, why not? Were you aware it existed?

     

    Cheers... Rick

     

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  • Currently Being Moderated
    Feb 2, 2012 3:26 PM   in reply to Flaven

    LOL, you may have been using RoboHelp since Blue Sky days (as was I) but only Adobe added the linking bit in the last couple of years. (lest folks later reading this thread think it's a feature that has long been a part of RoboHelp)

     

    Oh well, I was just trying to help you find a way that would work for the copy and paste workflow. Sorry I was unable to help. I guess at this point all you can do is report to Adobe and hope for either a fix at some later point or a change in behavior with the next version whenever it becomes available and if you choose to upgrade.

     

    Cheers... Rick

     

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  • Currently Being Moderated
    Feb 2, 2012 3:29 PM   in reply to Captiv8r

    One other thing.

     

    I'm doubtful you will think it will help, but RoboHelp 9 introduces a way of creating a PDF for review. You share the PDF, folks open it up in the PDF reader, mark it up and you track changes and accept or reject from inside RoboHelp. Might be worth checking out and could possibly save you some frustration.

     

    Cheers... Rick

     

    Helpful and Handy Links

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  • Currently Being Moderated
    Feb 7, 2012 6:11 AM   in reply to Captiv8r

    Ross

     

    You said "If I select a block of text in Word, which includes one or more images, and paste it into a topic -- even a totally blank topic -- one or more filenames in the project get over-written."

     

    You know how to send projects to me, it's on the Contact page of my site. Create a new project and set it up so that when I cut and paste into it, images will get overwritten. Send me document as well with instructions as to what to copy and where to. In short, spell it out for me. Then zip the whole lot up and I will take another look.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

    @petergrainge

     
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  • Currently Being Moderated
    Jul 24, 2012 10:35 AM   in reply to Flaven

    @Ross Yes I was disappointed to see that problem remained as I thought it was going to be fixed.

     


    See www.grainge.org for RoboHelp and Authoring tips

     

     

    @petergrainge

     
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