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Hoggie78
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Failure to open pdf

Feb 2, 2012 1:44 PM

Hi.  Im running Debut on a tablet with android 4.0 and pdf`s fail to open.

 

Error message: PDF failed to load due to an internal error

 

Does anyone have ideas on how to fix this?

 

Thanks, Ollie

 
Replies
  • Currently Being Moderated
    Feb 3, 2012 1:21 PM   in reply to Hoggie78

    Hi Hoggie78,

     

    Sorry to hear about your difficulties. My tablet does not have the Android 4.0 OS available yet to test this myself. I'll see if I can find someone that does.

     

    Questions:

     

    - What model of tablet do you have?

    - Is the Android OS 4.0 from the tablet manufacturer or a modded version of the developer build on a rooted device?

    - Does this behavior happen with all PDF's, is it possible to test PDF's from different sources?

    - Are you able to open and view the problematic PDF with other apps on the tablet?

     

    -Dave

     
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    Feb 3, 2012 1:40 PM   in reply to Hoggie78

    Hey Ollie,

     

    Thanks for the info. I sent an email to you directly to do some further testing.

     

    -Dave

     
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    Feb 6, 2012 1:39 PM   in reply to Hoggie78

    Hey Ollie,

     

    Did you get my email?

     

    -Dave

     
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    Feb 8, 2012 4:08 PM   in reply to Hoggie78

    Thanks Ollie

     
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  • Currently Being Moderated
    Feb 10, 2012 3:54 PM   in reply to Hoggie78

    I have the same exact problem (PDF internal error)on the same tablet (Transformer Prime) running ICS. Could I get support? Thanks

     
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  • Currently Being Moderated
    Feb 10, 2012 4:34 PM   in reply to Alex _S

    Hey Alex,

     

    Our developers are working on an update that will address this. It is an issue that only occurs on specific tablets and only on ICS. The Transformer Prime tablets are they only ones publically available currently which officially support ICS from the manufacturer. There is no immediate fix other than use an alternative file format like jpeg. It will be fixed but I can't say exactly when. I'm sorry for the inconvenience.

     

    -Dave

     
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  • Currently Being Moderated
    Feb 10, 2012 6:12 PM   in reply to David__B

    Dave, thanks for the answer. If that  is the case, I'd like to get a refund (app purchased today), I'll try it again when the ICS issues have been sorted out.  Please let me know how to proceed. Thanks.

     
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  • Currently Being Moderated
    Feb 15, 2012 8:26 AM   in reply to Alex _S

    Sorry for the delay, I'll email you directly and get you a refund.

     

    -Dave

     
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    Feb 15, 2012 8:38 AM   in reply to David__B

    No problem, thanks for taking care of this.

     

    Best,

     

    A

     
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  • Currently Being Moderated
    Apr 11, 2012 7:49 AM   in reply to David__B

    I just bought the my Asus Transporter Prime tablet a few days ago.  I'm a student and use this for class.  Our E-Books are password protected in PDF format and I downloaded mine, however, when I tried to open it  I was unable to log into the PDF to gain access to the content.  How can I fix this?

     

    Thanks

     

    Janet

     
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  • Currently Being Moderated
    Apr 11, 2012 3:46 PM   in reply to jmatthews636

    Hi Janet,

     

    It is not possible to add a password protected PDF into a Debut presentation. Adobe Debut is mostly designed for giving presentations. I'm wondering if either a PDF viewer or E-Book reader would be a more appropriate app for viewing your E-Books. You could use the Creative Cloud website to transfer the PDF's to your tablet if needed (https://creative.adobe.com/). I am able to open password protected PDF's in Adobe Reader and the native eBook app on my Android tablet, a Samsung Galaxy Tab 10.1. You might try one these apps instead, both came preinstalled for me, not sure if the same is true for the Asus tablets.

     

    -Dave

     
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